innovaphone wiki - User contributions [en]

Howto:Service24h - MediaRunway - Partner App

2025-02-19T09:43:35Z

Rschulte: /* Brief summary of the installation */ make the link internal

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|User GUI Edit team member]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
[[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [[#Configuration|Jump to Configuration]]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-02-18T13:12:00Z

Rschulte: add more images

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|User GUI Edit team member]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
[[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

File:Mediarunway-service24h-user-teamedit.png

2025-02-18T13:10:49Z

Rschulte: edit the Teammembers in the User app

== Summary ==
edit the Teammembers in the User app

File:Mediarunway-service24h-admin-configuration.png

2025-02-18T13:03:43Z

Rschulte: Rschulte uploaded a new version of File:Mediarunway-service24h-admin-configuration.png

Howto:Service24h - MediaRunway - Partner App

2025-02-18T13:00:12Z

Rschulte: add "Log Retentiontime in Days"

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
[[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-02-18T12:34:25Z

Rschulte: new version

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
[[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Trizwo WQ Status App - trizwo GmbH IT & Communication - Partner App

2024-08-01T12:09:07Z

Rschulte: Contact | Multi-PBX ready | Cloud read

[[Image:Logo_trizwo_wq_support_app.png||200px|right]]

==Product Name==

[https://www.trizwo.de/apps/ trizwo WQ Status App]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed September 2022.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty_Reporting_/_Monitoring|{{PAGENAME}}]]
{{Category:3rdParty_Reporting_/_Monitoring}}

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]

==Description==


The trizwo WQ Status App collects the number of calls as well as their standby time and displays it in an overseeable waiting queue.

==Functions==

Short summary of the most important features:
*observation of callevents
*displays number of calls in a waiting queue
*displays standby time of calls in a waitng queue

===Multi-PBX ready===




There are no known restrictions.

===Cloud ready===




There are no known restrictions.

==Licensing==



At this moment, the app is license free. This will be changed!
The licenses will be available in the innovaphone price list soon.

One license per user with any number of devices.
This license is for one user per queue. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!

Purchase list price per user EURO 44,-

Software assurance SSC 66

Rental iSC 20

Cloud iSC 29

==Versions==


===Compatible innovaphone firmware versions===

* from innovaphone V13r2sr11

===Application versions used for interop testing===


* trizwo Support App: 131014 sr20

* innovaphone V13r2sr11

==Configuration==









Grafana is not mandatory for using the app. For further configuration, please refer to [https://innoapps.docu.trizwo.it/barebones/wqstatus/docs/install.html the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Tagesschau App - trizwo GmbH IT & Communication - Partner App

2024-08-01T12:08:11Z

Rschulte: Contact | Multi-PBX ready | Cloud read

[[Image:trizwo Tagesschau App_innovaphone.png||200px|right]]

==Product Name==

[https://www.trizwo.de/apps/ trizwo Tagesschau App]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

Testing of this product has been finalized 8th June, 2022.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]

==Description==


The trizwo Tagesschau App connects with the RSS feed of the ARD Tagesschau and displays the latest news in an overseeable feed for innovaphone myApps.

==Functions==

Short summary of the most important features:
*displays latest news of the ARD Tagesschau in an overseeable feed

===Multi-PBX ready===




There are no known restrictions.

===Cloud ready===




There are no known restrictions.

==Licensing==


None

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2

===Application versions used for interop testing===


* trizwo Tagesschau App: 131009 sr16

* innovaphone V13r2 sr6

==Configuration==









For configuration, please refer to [https://innoapps.docu.trizwo.it/barebones/tagesschau/docs/install.html the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Support App - trizwo GmbH IT & Communication - Partner App

2024-08-01T12:04:39Z

Rschulte: Contact | Multi-PBX ready | Cloud read

[[Image:trizwo Support App_logo.png||200px|right]]

==Product Name==


trizwo GmbH IT & Communication [https://www.trizwo.de/apps/myapps-support-app/ trizwo Support App]

==Certification Status==


{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed October 2022.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty_VoIPSystem_Management}}
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]

==Description==


The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves.

==Functions==

Short summary of the most important features:
* Editable Homepage: Contact information as well as procedural instructions can be saved here.
* Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
* The homepage can be edited in the editor.
* To create a support ticket configuration data as well as system logs are needed.
* Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
* Through List Creator information of user objects in the PBX can be exported into various formats.
* Lists can be created, that show which license is assigned to which user.

===Multi-PBX ready===




There are no known restrictions.

===Cloud ready===




There are no known restrictions.

==Licensing==


none

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone at least V13r2sr1

===Application versions used for interop testing===


* trizwo Support App: 13r2 131015sr21

* innovaphone V13r2sr5

==Configuration==









For configuration, please refer [https://www.trizwo.de/apps/myapps-support-app/ our website] or the [https://innoapps.docu.trizwo.it/barebones/support/docs/index__de.html technical documentation].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Jitsi App - trizwo GmbH IT & Communication - Partner App

2024-08-01T12:03:46Z

Rschulte: Contact | Multi-PBX ready | Cloud read

[[Image:Trizwo_Jitsi_App_Logo.png||200px|right]]

==Product Name==

[https://www.trizwo.de/apps/trizwo-jitsi-app trizwo Jitsi App]

==Certification Status==


{{Template:Compat_Status_referral_app_new}}
Documentation of this product has been finalized February 07th, 2022.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty_Conferencing_/_Video_Systems}}
[[Category:3rdParty_Conferencing_/_Video_Systems|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]

==Description==




The trizwo Jitsi App allows to join Jitsi videoconferences from inside innovaphone myApps. It consists of an administrator part and a user part.

==Functions==


Short summary of the most important features:
*video call
*chat

With the trizwo Jitsi App videoconference rooms are simple to create and operate for adminitrators. Just the server name has to be entered to create a room link. Additionally, it is possible to create various rooms with different categories which are all saved in the Jitsi App.
Users will be able to access all rooms in the app for which they are authorized. They are able to enter a videoconference by merely clicking on the room button or link.
(Extensions of additional features are in process.)

===Multi-PBX ready===




There are no known restrictions.

===Cloud ready===




There are no known restrictions.

==Licensing==


None

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2

===Application versions used for interop testing===


* trizwo Jitsi App: 131004 sr10

* innovaphone V13r2 sr6

==Configuration==









For configuration, please refer to [https://innoapps.docu.trizwo.it/barebones/jitsi/docs/install.html the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Blocklist - trizwo GmbH IT & Communication - Partner App

2024-08-01T12:01:27Z

Rschulte: Contact | Multi-PBX ready | Cloud read

[[Image:Blocklist_Logo_200px.png||200px|right]]

==Product Name==


trizwo GmbH IT & Communication [https://www.trizwo.de/apps/trizwo-blocklist-app/ trizwo Blocklist App]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed November 2022.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty_VoIPSystem_Management}}
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]

==Description==


The Blocklist facilitates to decline (unwanted) calls or to forward them to an individual defined destination.

==Functions==

Short summary of the most important features:
* declines unwanted calls
* forwards calls to customed destination

===Multi-PBX ready===




There are no known restrictions.

===Cloud ready===




There are no known restrictions.

==Licensing==


none

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone at least V13r2sr1

===Application versions used for interop testing===


* trizwo Support App: 13r2 131015sr21

* innovaphone V13r2sr5

==Configuration==









For configuration, please refer to [https://www.trizwo.de/apps/trizwo-blocklist-app/ the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Filterswitch App - trizwo GmbH IT & Communication - Partner App

2024-07-30T10:41:03Z

Rschulte: Multi-PBX ready | Cloud read

[[Image:Trizwo_Logo_horizontal.png||200px|right]]
==Product Name==

[[Image:TrizwoFilterswitch_Logo_200px.png||100px]]


trizwo GmbH IT & Communication [https://www.trizwo.de/apps/trizwo-filterswitch-app/ trizwo Filterswitch App]

==Certification Status==


==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]
{{Category:3rdParty_VoIPSystem_Management}}

==Vendor==

[https://www.trizwo.de trizwo GmbH]

==Description==


Dialing filters of user objects can be changed via the Filterswitch app. A search function allows extensions to be found by name or phone number. The extensions that can be found via the app can be restricted via group memberships. The same applies to the filters that can be selected in the app.

The app is separated into a user and an admin version. In the user version the search for extensions is available on a simple interface. On the one hand, the admin version allows the configuration of the app, on the other hand, there is the ability to switch filters of several extensions at the same time

As an example, the app can be used in hospitals or hotels to enable the receptionist to configure dialing permissions without the need for administration rights at the PBX.

==Functions==

Short summary of the most important features:

* Only extensions included in configured groups can be found in the app.
* Any number of groups can be defined.
* Unlimited number of filters available for selection.
* Filters configured centrally in the PBX are transferred to the app.
* Simple interface in the user version.
* Switching of filters possible without admin permissions via Devices app or PBX manager.
* It is possible to configure which fields (phone numbers, names etc.) are used to find extensions.
* In the admin version many extensions can be changed simultaneously.

===Multi-PBX ready===




There are no known restrictions.

===Cloud ready===




There are no known restrictions.

==Licensing==


To use the app in the myApps client, licences must be assigned to the user objects in the pbx.
Depending on the licence assigned, the user or admin app is available to the corresponding user.
The user app requires the licence '''App(trizwo-filterswitch)''', while users of the admin app require the licence '''App(trizwo-filterswitchadmin)'''.
These licences can be assigned either via a template or individually for each user.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone at least V14r1sr1

===Application versions used for interop testing===


* trizwo Filterswitch App: V14r1sr2

* innovaphone V14r1sr1

==Configuration==









For configuration, please refer to [https://www.trizwo.de/apps/trizwo-filterswitch-app/ the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Filterswitch App - trizwo GmbH IT & Communication - Partner App

2024-07-25T09:28:07Z

Rschulte: Typos fixed

[[Image:TrizwoFilterswitch_Logo_200px.png||200px|right]]

==Product Name==


trizwo GmbH IT & Communication [https://www.trizwo.de/apps/trizwo-filterswitch-app/ trizwo Filterswitch App]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed TBD-TBD-TBD-TBD.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty_VoIPSystem_Management}}
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [https://www.trizwo.de trizwo GmbH]

==Description==


Dialing filters of user objects can be changed via the Filterswitch app. A search function allows extensions to be found by name or phone number. The extensions that can be found via the app can be restricted via group memberships. The same applies to the filters that can be selected in the app.

The app is separated into a user and an admin version. In the user version the search for extensions is available on a simple interface. On the one hand, the admin version allows the configuration of the app, on the other hand, there is the ability to switch filters of several extensions at the same time

As an example, the app can be used in hospitals or hotels to enable the receptionist to configure dialing permissions without the need for administration rights at the PBX.

==Functions==

Short summary of the most important features:

* Only extensions included in configured groups can be found in the app.
* Any number of groups can be defined.
* Unlimited number of filters available for selection.
* Filters configured centrally in the PBX are transferred to the app.
* Simple interface in the user version.
* Switching of filters possible without admin permissions via Devices app or PBX manager.
* It is possible to configure which fields (phone numbers, names etc.) are used to find extensions.
* In the admin version many extensions can be changed simultaneously.

==Licensing==


To use the app in the myApps client, licences must be assigned to the user objects in the pbx.
Depending on the licence assigned, the user or admin app is available to the corresponding user.
The user app requires the licence '''App(trizwo-filterswitch)''', while users of the admin app require the licence '''App(trizwo-filterswitchadmin)'''.
These licences can be assigned either via a template or individually for each user.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone at least V14r1sr1

===Application versions used for interop testing===


* trizwo Filterswitch App: V14r1sr2

* innovaphone V14r1sr1

==Configuration==









For configuration, please refer to [https://www.trizwo.de/apps/trizwo-filterswitch-app/ the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

Howto:Trizwo Filterswitch App - trizwo GmbH IT & Communication - Partner App

2024-07-24T08:47:26Z

Rschulte: /* Licensing */

[[Image:TrizwoFilterswitch_Logo_200px.png||200px|right]]

==Product Name==


trizwo GmbH IT & Communication [https://www.trizwo.de/apps/trizwo-filterswitch-app/ trizwo Filterswitch App]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed TBD-TBD-TBD-TBD.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty_VoIPSystem_Management}}
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [https://www.trizwo.de trizwo GmbH]

==Description==


Dialing filters of user objects can be changed via the Filterswitch app. A search function allows extensions to be found by name or phone number. The extensions that can be found via the app can be restricted via group memberships. The same applies to the filters that can be selected in the app.

The app is separated into a user and an admin version. In the user version the search for extensions is available on a simple interface. on the one hand, the admin version allows the configuration of the app, on the other hand, there is the ability to switch filters of several extensions at the same time.

As an example, the app can be used in hospitals or hotels to enable the receptionist to configure dialing permissions. Without the need for administration rights at the PBX.

==Functions==

Short summary of the most important features:

* Only extensions included in configured groups can be found in the app.
* Any number of groups can be defined.
* Unlimited number of filters available for selection.
* Filters configured centrally in the PBX are transferred to the app.
* Simple interface in the user version.
* Switching of filters possible without admin permissions via Devices app or PBX manager.
* It is possible to configure which fields (phone numbers, names etc.) are used to find extensions.
* In the admin version many extensions can be changed simultaneously.

==Licensing==


To use the app in the myApps client, licences must be assigned to the user objects in the Pbx.
Depending on the licence assigned, the user or admin app is available to the corresponding user.
The user app requires the licence '''App(trizwo-filterswitch)''', while users of the admin app require the licence '''App(trizwo-filterswitchadmin)'''.
These licences can be assigned either via a template or individually for each user.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone at least V14r1sr1

===Application versions used for interop testing===


* trizwo Filterswitch App: V14r1sr2

* innovaphone V14r1sr1

==Configuration==









For configuration, please refer to [https://www.trizwo.de/apps/trizwo-filterswitch-app/ the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}

File:TrizwoFilterswitch Logo 200px.png

2024-07-24T08:44:33Z

Rschulte:

Howto:Trizwo Filterswitch App - trizwo GmbH IT & Communication - Partner App

2024-07-24T08:43:38Z

Rschulte: initial version

[[Image:TrizwoFilterswitch_Logo_200px.png||200px|right]]

==Product Name==


trizwo GmbH IT & Communication [https://www.trizwo.de/apps/trizwo-filterswitch-app/ trizwo Filterswitch App]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed TBD-TBD-TBD-TBD.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty_VoIPSystem_Management}}
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]

==Vendor==

[[Image:Trizwo_Logo_horizontal.png]] [https://www.trizwo.de trizwo GmbH]

==Description==


Dialing filters of user objects can be changed via the Filterswitch app. A search function allows extensions to be found by name or phone number. The extensions that can be found via the app can be restricted via group memberships. The same applies to the filters that can be selected in the app.

The app is separated into a user and an admin version. In the user version the search for extensions is available on a simple interface. on the one hand, the admin version allows the configuration of the app, on the other hand, there is the ability to switch filters of several extensions at the same time.

As an example, the app can be used in hospitals or hotels to enable the receptionist to configure dialing permissions. Without the need for administration rights at the PBX.

==Functions==

Short summary of the most important features:

* Only extensions included in configured groups can be found in the app.
* Any number of groups can be defined.
* Unlimited number of filters available for selection.
* Filters configured centrally in the PBX are transferred to the app.
* Simple interface in the user version.
* Switching of filters possible without admin permissions via Devices app or PBX manager.
* It is possible to configure which fields (phone numbers, names etc.) are used to find extensions.
* In the admin version many extensions can be changed simultaneously.

==Licensing==


To use the app in the myApps client, licences must be assigned to the user objects in the Pbx.
Depending on the licence assigned, the user or admin app is available to the corresponding user.
The user app requires the licence App(trizwo-filterswitch), while users of the admin app require the licence App(trizwo-filterswitchadmin).
These licences can be assigned either via a template or individually for each user.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone at least V14r1sr1

===Application versions used for interop testing===


* trizwo Filterswitch App: V14r1sr2

* innovaphone V14r1sr1

==Configuration==









For configuration, please refer to [https://www.trizwo.de/apps/trizwo-filterswitch-app/ the manual on our website].

==Contact==


{|
| colspan=99 | Anne Muth
|-
| colspan=99 | trizwo GmbH IT & Communication
|-
| colspan=99 | Biedenkamp 1A
|-
| colspan=99 | 21509 Glinde
|-
| Tel: || +49 40 611980 101
|-
| Fax: || +49 40 611980 2101
|-
| Mail: || [mailto:anne.muth@trizwo.de anne.muth@trizwo.de]
|}