innovaphone wiki - User contributions [en]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T12:42:06Z

Scantalk Aps: /* Contact */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call Answer, Transfer, Blindtransfer, Hold and Department overview
*Keyboard operation (Optional mouse)
*MS AD integration
*Calendar integration to MS Exchange 20XX or Lotus Notes 6.X, 7.X, 8.X
*E-mail, phonetic search
*Advanced presence with Presence Manager
*Mobile phone status integration depending on Carriers
*Supported language: English, German, French, Danish, Norwegian, Finish. (You can create your own languages with MS Access)

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 1.0.5.14
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==

*Business area and competencies
Scantalk develop and markets a range of functional and service-oriented standard applications under the common name TeamView® application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.

TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact centers), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.

Our ambitions are to develop applications which in any situation goes a little beyond the ordinary, and our collective abilities are constantly challenged, especially on issues such as business insight and understanding, creativity, quality and vision.

*A strategic choice
Many factors affect a company's success and momentum. One of these is necessarily the issue of how customers experience the company when they make contact with this - where the entrance in 2011 is rarely covered with construction materials, but with a varying amount of electronic equipment.

The choice of communication platform is therefore of great strategic importance and should not be made from a short term economic perspective. The aim is to provide optimal working conditions for employees serving customers and partners every day.

*Design
In our efforts to ensure the user an intuitive approach and a good overview, we invest significant resources in visualizing information using icons, images, shapes, colors and graphics - rather than text - without talking about color leave. Many specific values are signaled clear, quickly and efficiently with this technique.

*Maintenance
In almost all companies data about employees' contact-related and organizational matters are registered and maintained in the central database, Active Directory - an integral part of the company's office system. TeamView® applications operate with a background in data from Active Directory, meaning that - in principle – there is no data maintenance is associated with TeamView® applications.

==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sales
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sales@scantalk.com Sales@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T12:41:30Z

Scantalk Aps: /* Contact */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call Answer, Transfer, Blindtransfer, Hold and Department overview
*Keyboard operation (Optional mouse)
*MS AD integration
*Calendar integration to MS Exchange 20XX or Lotus Notes 6.X, 7.X, 8.X
*E-mail, phonetic search
*Advanced presence with Presence Manager
*Mobile phone status integration depending on Carriers
*Supported language: English, German, French, Danish, Norwegian, Finish. (You can create your own languages with MS Access)

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 1.0.5.14
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==

*Business area and competencies
Scantalk develop and markets a range of functional and service-oriented standard applications under the common name TeamView® application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.

TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact centers), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.

Our ambitions are to develop applications which in any situation goes a little beyond the ordinary, and our collective abilities are constantly challenged, especially on issues such as business insight and understanding, creativity, quality and vision.

*A strategic choice
Many factors affect a company's success and momentum. One of these is necessarily the issue of how customers experience the company when they make contact with this - where the entrance in 2011 is rarely covered with construction materials, but with a varying amount of electronic equipment.

The choice of communication platform is therefore of great strategic importance and should not be made from a short term economic perspective. The aim is to provide optimal working conditions for employees serving customers and partners every day.

*Design
In our efforts to ensure the user an intuitive approach and a good overview, we invest significant resources in visualizing information using icons, images, shapes, colors and graphics - rather than text - without talking about color leave. Many specific values are signaled clear, quickly and efficiently with this technique.

*Maintenance
In almost all companies data about employees' contact-related and organizational matters are registered and maintained in the central database, Active Directory - an integral part of the company's office system. TeamView® applications operate with a background in data from Active Directory, meaning that - in principle – there is no data maintenance is associated with TeamView® applications.

==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sales@scantalk.com Sales@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T12:38:26Z

Scantalk Aps: /* Functions */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call Answer, Transfer, Blindtransfer, Hold and Department overview
*Keyboard operation (Optional mouse)
*MS AD integration
*Calendar integration to MS Exchange 20XX or Lotus Notes 6.X, 7.X, 8.X
*E-mail, phonetic search
*Advanced presence with Presence Manager
*Mobile phone status integration depending on Carriers
*Supported language: English, German, French, Danish, Norwegian, Finish. (You can create your own languages with MS Access)

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 1.0.5.14
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==

*Business area and competencies
Scantalk develop and markets a range of functional and service-oriented standard applications under the common name TeamView® application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.

TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact centers), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.

Our ambitions are to develop applications which in any situation goes a little beyond the ordinary, and our collective abilities are constantly challenged, especially on issues such as business insight and understanding, creativity, quality and vision.

*A strategic choice
Many factors affect a company's success and momentum. One of these is necessarily the issue of how customers experience the company when they make contact with this - where the entrance in 2011 is rarely covered with construction materials, but with a varying amount of electronic equipment.

The choice of communication platform is therefore of great strategic importance and should not be made from a short term economic perspective. The aim is to provide optimal working conditions for employees serving customers and partners every day.

*Design
In our efforts to ensure the user an intuitive approach and a good overview, we invest significant resources in visualizing information using icons, images, shapes, colors and graphics - rather than text - without talking about color leave. Many specific values are signaled clear, quickly and efficiently with this technique.

*Maintenance
In almost all companies data about employees' contact-related and organizational matters are registered and maintained in the central database, Active Directory - an integral part of the company's office system. TeamView® applications operate with a background in data from Active Directory, meaning that - in principle – there is no data maintenance is associated with TeamView® applications.

==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sale@scantalk.com Sale@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T12:32:42Z

Scantalk Aps: /* Version */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call -queue, -park, -hold, -agent, -AUX, -phone status
*Calendar integration to MS Exchange or Lotus Notes
*Keyboard operation (Optional mouse)
*E-mail, phonetic search
*Mobile phone status integration depending on Carriers
*MS AD integration
*Supported language German English French Danish and nordic language

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 1.0.5.14
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==

*Business area and competencies
Scantalk develop and markets a range of functional and service-oriented standard applications under the common name TeamView® application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.

TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact centers), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.

Our ambitions are to develop applications which in any situation goes a little beyond the ordinary, and our collective abilities are constantly challenged, especially on issues such as business insight and understanding, creativity, quality and vision.

*A strategic choice
Many factors affect a company's success and momentum. One of these is necessarily the issue of how customers experience the company when they make contact with this - where the entrance in 2011 is rarely covered with construction materials, but with a varying amount of electronic equipment.

The choice of communication platform is therefore of great strategic importance and should not be made from a short term economic perspective. The aim is to provide optimal working conditions for employees serving customers and partners every day.

*Design
In our efforts to ensure the user an intuitive approach and a good overview, we invest significant resources in visualizing information using icons, images, shapes, colors and graphics - rather than text - without talking about color leave. Many specific values are signaled clear, quickly and efficiently with this technique.

*Maintenance
In almost all companies data about employees' contact-related and organizational matters are registered and maintained in the central database, Active Directory - an integral part of the company's office system. TeamView® applications operate with a background in data from Active Directory, meaning that - in principle – there is no data maintenance is associated with TeamView® applications.

==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sale@scantalk.com Sale@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T12:21:41Z

Scantalk Aps: /* Competitive Analysis */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call -queue, -park, -hold, -agent, -AUX, -phone status
*Calendar integration to MS Exchange or Lotus Notes
*Keyboard operation (Optional mouse)
*E-mail, phonetic search
*Mobile phone status integration depending on Carriers
*MS AD integration
*Supported language German English French Danish and nordic language

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 8.0.50727.42
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==

*Business area and competencies
Scantalk develop and markets a range of functional and service-oriented standard applications under the common name TeamView® application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.

TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact centers), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.

Our ambitions are to develop applications which in any situation goes a little beyond the ordinary, and our collective abilities are constantly challenged, especially on issues such as business insight and understanding, creativity, quality and vision.

*A strategic choice
Many factors affect a company's success and momentum. One of these is necessarily the issue of how customers experience the company when they make contact with this - where the entrance in 2011 is rarely covered with construction materials, but with a varying amount of electronic equipment.

The choice of communication platform is therefore of great strategic importance and should not be made from a short term economic perspective. The aim is to provide optimal working conditions for employees serving customers and partners every day.

*Design
In our efforts to ensure the user an intuitive approach and a good overview, we invest significant resources in visualizing information using icons, images, shapes, colors and graphics - rather than text - without talking about color leave. Many specific values are signaled clear, quickly and efficiently with this technique.

*Maintenance
In almost all companies data about employees' contact-related and organizational matters are registered and maintained in the central database, Active Directory - an integral part of the company's office system. TeamView® applications operate with a background in data from Active Directory, meaning that - in principle – there is no data maintenance is associated with TeamView® applications.

==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sale@scantalk.com Sale@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T12:20:40Z

Scantalk Aps: /* Competitive Analysis */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call -queue, -park, -hold, -agent, -AUX, -phone status
*Calendar integration to MS Exchange or Lotus Notes
*Keyboard operation (Optional mouse)
*E-mail, phonetic search
*Mobile phone status integration depending on Carriers
*MS AD integration
*Supported language German English French Danish and nordic language

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 8.0.50727.42
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==

Business area and competencies
Scantalk develop and markets a range of functional and service-oriented standard applications under the common name TeamView® application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.

TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact centers), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.

Our ambitions are to develop applications which in any situation goes a little beyond the ordinary, and our collective abilities are constantly challenged, especially on issues such as business insight and understanding, creativity, quality and vision.

A strategic choice
Many factors affect a company's success and momentum. One of these is necessarily the issue of how customers experience the company when they make contact with this - where the entrance in 2011 is rarely covered with construction materials, but with a varying amount of electronic equipment.

The choice of communication platform is therefore of great strategic importance and should not be made from a short term economic perspective. The aim is to provide optimal working conditions for employees serving customers and partners every day.

Design
In our efforts to ensure the user an intuitive approach and a good overview, we invest significant resources in visualizing information using icons, images, shapes, colors and graphics - rather than text - without talking about color leave. Many specific values are signaled clear, quickly and efficiently with this technique.

Maintenance
In almost all companies data about employees' contact-related and organizational matters are registered and maintained in the central database, Active Directory - an integral part of the company's office system. TeamView® applications operate with a background in data from Active Directory, meaning that - in principle – there is no data maintenance is associated with TeamView® applications.

==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sale@scantalk.com Sale@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T10:57:03Z

Scantalk Aps: /* Functions */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call -queue, -park, -hold, -agent, -AUX, -phone status
*Calendar integration to MS Exchange or Lotus Notes
*Keyboard operation (Optional mouse)
*E-mail, phonetic search
*Mobile phone status integration depending on Carriers
*MS AD integration
*Supported language German English French Danish and nordic language

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 8.0.50727.42
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==


==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sale@scantalk.com Sale@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T10:49:39Z

Scantalk Aps: /* Functions */

[[Image:Scantalk-logo.png||200px|right]]

==Product Name==

[http://www.scantalk.com/viewpage.php?page_id=7 TeamView Unified Operator]

==Certification Status==






{{Template:Compat Status "customer-testimonial"}}

Testing of this product has been finalized February 8th, 2011.

==Category==


{{Category:RecProd Call Center Applications}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Call Center Applications|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:

*Switchboard with Call -queue, -park, -hold, -agent, -AUX, -phone status
*Calendar integration to MS Exchange or Lotus Notes
*Keyboard operation (Optional mouse)
*E-mail, phonetic search,
*Mobile phone status integration depending on Carriers
*MS AD integration
*Supported language German English French Danish and nordic language

==Version==


* Innovaphone AG - IP800 - 8.00 hotfix6 IP800[80500.20], Bootcode[09-8050000], Hardware[400]
* Innovaphone® PBX V8 TAPI Service Provider (32-bit) - 8058

* Scantalk ApS TeamView Unified Operator 1.3.5.318
* Scantalk ApS TeamView Statusserver 8.0.50727.42
* Scantalk ApS TeamView AD Look Up 2.3.13.87

==Vendor==

[[Image:scantalk.jpg|alt text]]
{|
| colspan=99 | Scantalk ApS
|-
| colspan=99 | Gydevang 20 A
|-
| colspan=99 | 3450 Allerød
|-
| colspan=99 | Denmark
|-
| Tel: || +45 70 222 080
|-
|}

[http://www.scantalk.com/viewpage.php?page_id=1 Scantalk ApS]

==Description==

TeamView® Unified Operator constitutes the main application in TeamView® Application Suite. The application is designed solely for the purpose of supporting the company’s reception/switchboard function in its daily work of interfacing with customers, partners and colleagues.

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

==Competitive Analysis==


==Summary==

This solution proved to meet the expectations in the following customer projects:
* [http://www.innovaphone.com/index.php?id=416&L=0 Case Study Matas]

==Pricing==


Between EUR 1.200 – 12.000 depending on configuration

==Contact==


{|
| colspan=99 | Scantalk Sale
|-
| Tel: || +45 48 104 910
|-
| Mail: || [mailto:Sale@scantalk.com Sale@Scantalk.com]
|-
|-
| colspan=99 | Scantalk Support
|-
| Tel: || +45 48 104 911
|-
| Mail: || [mailto:Support@scantalk.com Support@Scantalk.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T10:15:28Z

Scantalk Aps: /* Version */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T10:15:04Z

Scantalk Aps: /* Functions */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:56:15Z

Scantalk Aps: /* Vendor */

File:Scantalk.jpg

2011-02-09T09:55:26Z

Scantalk Aps:

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:50:35Z

Scantalk Aps: /* Vendor */

File:Scantalk.png

2011-02-09T09:49:02Z

Scantalk Aps:

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:47:03Z

Scantalk Aps: /* Vendor */

File:Logo.PNG

2011-02-09T09:46:18Z

Scantalk Aps:

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:21:54Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:10:04Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:02:19Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T09:00:18Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:56:30Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:55:35Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:52:33Z

Scantalk Aps: /* Description */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:50:53Z

Scantalk Aps: /* Pricing */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:48:54Z

Scantalk Aps: /* Contact */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:47:59Z

Scantalk Aps: /* Contact */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:46:51Z

Scantalk Aps: /* Contact */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:46:02Z

Scantalk Aps: /* Contact */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:44:49Z

Scantalk Aps: /* Contact */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:43:59Z

Scantalk Aps: /* Contact */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:42:29Z

Scantalk Aps: /* Vendor */

Howto:TeamView Unified Operator - Scantalk ApS - 3rd Party Product

2011-02-09T08:39:36Z

Scantalk Aps: /* Contact */