innovaphone wiki - User contributions [en]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-17T09:10:31Z

Schirmer: /* Configuration */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 10, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, monitoring and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to AI-Integration. Paired with the flexible and modular web + mobile agent, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* mobile App (iOS/Android)
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Contact Center and switchboard solution
*Web-based Client and mobile App
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays by Grafana

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information how to configure]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-17T09:08:55Z

Schirmer: /* Contact */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 10, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, monitoring and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to AI-Integration. Paired with the flexible and modular web + mobile agent, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* mobile App (iOS/Android)
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Contact Center and switchboard solution
*Web-based Client and mobile App
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays by Grafana

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-16T12:57:39Z

Schirmer: /* Contact */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 10, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, monitoring and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to AI-Integration. Paired with the flexible and modular web + mobile agent, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* mobile App (iOS/Android)
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Contact Center and switchboard solution
*Web-based Client and mobile App
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays by Grafana

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-16T12:56:56Z

Schirmer: /* samwin contact center */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 10, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, monitoring and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to AI-Integration. Paired with the flexible and modular web + mobile agent, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* mobile App (iOS/Android)
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Contact Center and switchboard solution
*Web-based Client and mobile App
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays by Grafana

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-16T12:54:47Z

Schirmer: /* Benefits at a glance */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* mobile App (iOS/Android)
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Contact Center and switchboard solution
*Web-based Client and mobile App
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays by Grafana

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-07T10:03:27Z

Schirmer: /* Functions */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Contact Center and switchboard solution
*Web-based Client and mobile App
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays by Grafana

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-07T10:01:52Z

Schirmer: /* samwin contact center */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

File:Bild1 samwin.png

2024-05-07T10:01:28Z

Schirmer:

samwin Agent Interface

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-07T09:57:54Z

Schirmer: /* Configuration */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://wiki.innovaphone.com/index.php?title=Howto:Samwin_10_with_innovaphone#More_Information"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-07T09:57:10Z

Schirmer: /* Version */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays

==Version==
* samwin 10
* Innovaphone V13

==Configuration==

Please follow the description on [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV how to configure the innovaphone to connect to the samwin server"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-05-07T09:55:57Z

Schirmer: /* Vendor */

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.

The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays

==Version==
* samwin 8.1.3.3
* Innovaphone V13

==Configuration==

Please follow the description on [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV how to configure the innovaphone to connect to the samwin server"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2024-04-30T08:41:37Z

Schirmer:

[[File:Samwin logo rot transparent neu.png|thumb]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays

==Version==
* samwin 8.1.3.3
* Innovaphone V13

==Configuration==

Please follow the description on [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV how to configure the innovaphone to connect to the samwin server"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

File:Samwin logo rot transparent neu.png

2024-04-30T08:41:21Z

Schirmer:

logo

File:Samwin logo RGB.png

2024-04-30T08:40:11Z

Schirmer:

logo samwin

File:Samwin bubble.png

2024-04-30T08:39:27Z

Schirmer:

logo

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-11-04T14:11:51Z

Schirmer: /* Version */

[[Image:Samwin_dunkel.png|right]]

==Product name==
telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
{{Category:3rdParty Call Center Applications}}
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

==Description==
===samwin contact center===
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

===samwin switchboard client===
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

===Benefits at a glance===
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays

==Version==
* samwin 8.1.3.3
* Innovaphone V13

==Configuration==

Please follow the description on [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV how to configure the innovaphone to connect to the samwin server"]

Additional configuration for samwin can be retrieved for system partners at the
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area].

==Contact==

{|
| telecommunication software gmbh
|-
| Grabenweg 58
|-
| 6020 Innsbruck Austria
|-
| Tel: +43 512 9390
|-
| Fax: +43 512 9390 333
|-
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com]
|-
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]
|}

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-08-05T08:50:05Z

Schirmer: /* Version */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==

samwin 7.3.0.3

Innovaphone V12R1SR3

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-08-05T08:49:57Z

Schirmer: /* Version */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==

samwin 7.3.0.3
Innovaphone V12R1SR3

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:48:54Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==

samwin 7.3.0.3

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:48:36Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==

samwin 7.3.0.3

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:48:03Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==

samwin 7.3.0.3

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:46:54Z

Schirmer: /* Version */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

Testet version for Innovaphone V12: samwin 7.3.0.3

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:44:07Z

Schirmer: /* Configuration */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website.
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter Download area]

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:43:43Z

Schirmer: /* Configuration */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV Link]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website. ([Download area[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter]]).

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:43:15Z

Schirmer: /* Configuration */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

Link [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website. ([Download area[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter]]).

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:42:50Z

Schirmer: /* Configuration */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

[Link [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV]]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website. ([[Download area[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter]]).

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:42:23Z

Schirmer: /* Configuration */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

==Configuration==

Description "how to configure the innovaphone to connect to the samwin server" can be downloaded the th following link:

Link [https://download.telecomsoftware.com/index.php/s/zAUsmc8pqI6MynV]]

Additional configuration for samwin, can be downloaded for system partners the the samwin Website. ([Download area[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter]]).

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:38:30Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Version==

==Configuration==

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:38:02Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Functions==

==Configuration==

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:36:50Z

Schirmer: /* Description */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:36:26Z

Schirmer: /* Description */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

'''Benefits at a glance'''

* vendor independent (SIP technology supports hybrid and mixed installations)
* innovative interface and service architecture
* powerful and scalable
* process and customer focused system
* user friendly user interface
* cost efficient licenses

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:31:21Z

Schirmer: /* Vendor */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
3rd Party Application

{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:27:11Z

Schirmer: /* Category */

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:27:02Z

Schirmer: /* Category */

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:25:30Z

Schirmer: /* Product name */

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:25:16Z

Schirmer: /* Product name */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center suite [telecommunication software gmbh]

Website: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:25:02Z

Schirmer: /* Product name */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center suite [telecommunication software gmbh]
Webseite: [http://www.telecomsoftware.com/contact-center/[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-29T06:24:40Z

Schirmer: /* Product name */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin contact center suite [telecommunication software gmbh]
Webseite: [[http://www.telecomsoftware.com/contact-center/]]

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T09:46:48Z

Schirmer: /* Description */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
'''samwin contact center:'''

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T09:46:06Z

Schirmer: /* Description */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

'''samwin switchboard client:'''
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T09:24:28Z

Schirmer: /* Description */

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

[[Image:DemoscreenCC.jpg]]

samwin switchboard client:
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

File:DemoscreenCC.jpg

2019-07-12T09:23:15Z

Schirmer:

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T09:14:38Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

samwin switchboard client:
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T09:12:45Z

Schirmer:

[[Image:Samwin_dunkel.png|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

samwin switchboard client:
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Howto:SAMwin.innovaphone SIP Operator and SAMwin.CBC Enterprise Edition Feature Comparison]]

[[Category:Compat|{{PAGENAME}}]]

File:Samwin dunkel.png

2019-07-12T09:11:50Z

Schirmer:

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T09:10:37Z

Schirmer:

[[Image:samwin_Hell.png|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

samwin switchboard client:
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Howto:SAMwin.innovaphone SIP Operator and SAMwin.CBC Enterprise Edition Feature Comparison]]

[[Category:Compat|{{PAGENAME}}]]

File:Logo dunkel.png

2019-07-12T09:09:17Z

Schirmer:

File:Howto SAMwin.png

2019-07-12T09:07:42Z

Schirmer:

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T07:39:09Z

Schirmer: /* Functions */

[[Image:Howto_SAMwin.CBC_4.1.4.jpg|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*User-oriented interaction
*Brick based user interface
*Multi-customer support
*CRM /ERP integration
*High scalability
*Cost efficient license model
*Modular structure
*Web-based and desktop client
*Directories and presence
*Supervisor features
*Professional routing and overflow management
*Reporting and real time displays
*….

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

samwin switchboard client:
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Howto:SAMwin.innovaphone SIP Operator and SAMwin.CBC Enterprise Edition Feature Comparison]]

[[Category:Compat|{{PAGENAME}}]]

Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

2019-07-12T07:32:10Z

Schirmer: /* Description */

[[Image:Howto_SAMwin.CBC_4.1.4.jpg|right]]



==Product name==
samwin

==Certification Status==



{{Template:Compat Status "tested"}}


Testing of this product has been finalized July 2017.

==Category==
{{Category:3rdParty Call Center Applications}}

==Functions==
Short summary of the most famous features:
*Busy lamp field
*comprehensive queue management
*Call park function
*preference queuing
*music on hold
*automatic and individual night mode
*malicious call recording
*unified communications (SMS, Email - integration)
*MS Outlook integration

==Version==
7.3 / 8

==Vendor==
[http://www.telecomsoftware.com/ telecommunication software gmbh]

==Description==
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

samwin switchboard client:
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

==Contact==
telecommunication software gmbh

Grabenweg 58

6020 Innsbruck

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: [http://www.telecomsoftware.com www.telecomsoftware.com] / [http://www.SAMwin.net www.samwin.net]

== Related Articles ==



[[Howto:SAMwin.innovaphone SIP Operator and SAMwin.CBC Enterprise Edition Feature Comparison]]

[[Category:Compat|{{PAGENAME}}]]