innovaphone wiki - User contributions [en]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-07-23T07:43:12Z

Sikommarketing: /* Vendor */

[[File:Sikom Logo.png|right|200x200px|sikom_logo.png/|sikom_logo.png/]]
[[File:Logo AgentOne.png|right|200x200px|logo_agentone.png/|logo_agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[File:Sikom Logo Vendor.png|sikom_logo_vendor.png/|158x158px|sikom_logo_vendor.png/|alt=Logo Sikom Software]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
The Sikom AgentOne® ContactCenter platform is based on the following architectural concept: At its core lies the intelligent Routing Engine, which is the platform’s central component. The media gateways are connected to the Routing Engine. All customer inquiries are routed to the Routing Engine via these gateways. From phone calls and documents to chats and callback requests —everything is covered. The various routing strategies can be flexibly and intuitively configured and adjusted in the administration interface (a key advantage of our solution) and ensure that each request is handled quickly and effectively. The existing interfaces also enable connections to additional third-party systems. Another advantage lies in the solution’s high flexibility. Companies can run the AgentOne® software both on-premises and in private, public, or hybrid cloud scenarios. At the same time, the solution remains independent of the telephony infrastructure used and integrates seamlessly into existing IT landscapes. With this architecture, the Sikom AgentOne® platform is not only the ideal tool for external communication but also for internal service and help desk activities.

==Competitive Analysis==
A leading German provider whose omnichannel solution, Sikom AgentOne®, serves as a central control and orchestration system for all customer interactions, ensuring that the best-suited employee is assigned to handle any customer inquiry across multiple contact channels. This is made possible by the Routing Engine — one of Sikom’s key strengths. It analyses incoming customer inquiries and automatically forwards them to the best possible contact person based on freely definable rules, competencies, availability, or priorities. This reduces processing times, improves service levels, and ensures efficient use of resources. Another key strength of Sikom AgentOne® is its scalability, high availability, and geographic redundancy. This ensures smooth operations at all times. In short, Sikom views its solution as an “operating system for customer communication” that connects all communication channels, processes, and systems.
----

==Functions==

Short summary of the most important features:

- Various routing strategies available: Last Agent Routing, Business Value (Priority) Routing, Skill-based Routing, Peak Routing (expanding the service by including additional employees during periods of increased demand), Time-Based Routing

- Callback feature to reduce customer waiting times

- Reporting and analytics for a better overview to identify weaknesses and work more effectively

- Live monitoring for better load distribution

- Voice recording and coaching to ensure quality standards and compliance

- Redundancy to ensure operational continuity

- Outbound campaigns for the effective handling of customer calls

- Feedback bot for quality assurance purposes

- Interfaces for seamless integration of third-party providers

- Multiple inbound channels to expand customer contact options (voice, chat, messenger, etc.)

- Interfaces for easy integration of any bots and other AI solution
----
*

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-07-23T07:38:38Z

Sikommarketing: /* Vendor */

[[File:Sikom Logo.png|right|200x200px|sikom_logo.png/|sikom_logo.png/]]
[[File:Logo AgentOne.png|right|200x200px|logo_agentone.png/|logo_agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[File:Sikom Logo Vendor.png|sikom_logo_cmyk.png/|sikom_logo_vendor.png/|158x158px]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
The Sikom AgentOne® ContactCenter platform is based on the following architectural concept: At its core lies the intelligent Routing Engine, which is the platform’s central component. The media gateways are connected to the Routing Engine. All customer inquiries are routed to the Routing Engine via these gateways. From phone calls and documents to chats and callback requests —everything is covered. The various routing strategies can be flexibly and intuitively configured and adjusted in the administration interface (a key advantage of our solution) and ensure that each request is handled quickly and effectively. The existing interfaces also enable connections to additional third-party systems. Another advantage lies in the solution’s high flexibility. Companies can run the AgentOne® software both on-premises and in private, public, or hybrid cloud scenarios. At the same time, the solution remains independent of the telephony infrastructure used and integrates seamlessly into existing IT landscapes. With this architecture, the Sikom AgentOne® platform is not only the ideal tool for external communication but also for internal service and help desk activities.

==Competitive Analysis==
A leading German provider whose omnichannel solution, Sikom AgentOne®, serves as a central control and orchestration system for all customer interactions, ensuring that the best-suited employee is assigned to handle any customer inquiry across multiple contact channels. This is made possible by the Routing Engine — one of Sikom’s key strengths. It analyses incoming customer inquiries and automatically forwards them to the best possible contact person based on freely definable rules, competencies, availability, or priorities. This reduces processing times, improves service levels, and ensures efficient use of resources. Another key strength of Sikom AgentOne® is its scalability, high availability, and geographic redundancy. This ensures smooth operations at all times. In short, Sikom views its solution as an “operating system for customer communication” that connects all communication channels, processes, and systems.
----

==Functions==

Short summary of the most important features:

- Various routing strategies available: Last Agent Routing, Business Value (Priority) Routing, Skill-based Routing, Peak Routing (expanding the service by including additional employees during periods of increased demand), Time-Based Routing

- Callback feature to reduce customer waiting times

- Reporting and analytics for a better overview to identify weaknesses and work more effectively

- Live monitoring for better load distribution

- Voice recording and coaching to ensure quality standards and compliance

- Redundancy to ensure operational continuity

- Outbound campaigns for the effective handling of customer calls

- Feedback bot for quality assurance purposes

- Interfaces for seamless integration of third-party providers

- Multiple inbound channels to expand customer contact options (voice, chat, messenger, etc.)

- Interfaces for easy integration of any bots and other AI solution
----
*

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-07-23T07:36:23Z

Sikommarketing:

[[File:Sikom Logo.png|right|200x200px|/Sikom_Logo.png|sikom_logo.png/]]
[[File:Logo AgentOne.png|right|200x200px|/Logo_AgentOne.png|logo_agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[File:Sikom Logo Vendor.png|sikom_logo_cmyk.png/]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
The Sikom AgentOne® ContactCenter platform is based on the following architectural concept: At its core lies the intelligent Routing Engine, which is the platform’s central component. The media gateways are connected to the Routing Engine. All customer inquiries are routed to the Routing Engine via these gateways. From phone calls and documents to chats and callback requests —everything is covered. The various routing strategies can be flexibly and intuitively configured and adjusted in the administration interface (a key advantage of our solution) and ensure that each request is handled quickly and effectively. The existing interfaces also enable connections to additional third-party systems. Another advantage lies in the solution’s high flexibility. Companies can run the AgentOne® software both on-premises and in private, public, or hybrid cloud scenarios. At the same time, the solution remains independent of the telephony infrastructure used and integrates seamlessly into existing IT landscapes. With this architecture, the Sikom AgentOne® platform is not only the ideal tool for external communication but also for internal service and help desk activities.

==Competitive Analysis==
A leading German provider whose omnichannel solution, Sikom AgentOne®, serves as a central control and orchestration system for all customer interactions, ensuring that the best-suited employee is assigned to handle any customer inquiry across multiple contact channels. This is made possible by the Routing Engine — one of Sikom’s key strengths. It analyses incoming customer inquiries and automatically forwards them to the best possible contact person based on freely definable rules, competencies, availability, or priorities. This reduces processing times, improves service levels, and ensures efficient use of resources. Another key strength of Sikom AgentOne® is its scalability, high availability, and geographic redundancy. This ensures smooth operations at all times. In short, Sikom views its solution as an “operating system for customer communication” that connects all communication channels, processes, and systems.
----

==Functions==

Short summary of the most important features:

- Various routing strategies available: Last Agent Routing, Business Value (Priority) Routing, Skill-based Routing, Peak Routing (expanding the service by including additional employees during periods of increased demand), Time-Based Routing

- Callback feature to reduce customer waiting times

- Reporting and analytics for a better overview to identify weaknesses and work more effectively

- Live monitoring for better load distribution

- Voice recording and coaching to ensure quality standards and compliance

- Redundancy to ensure operational continuity

- Outbound campaigns for the effective handling of customer calls

- Feedback bot for quality assurance purposes

- Interfaces for seamless integration of third-party providers

- Multiple inbound channels to expand customer contact options (voice, chat, messenger, etc.)

- Interfaces for easy integration of any bots and other AI solution
----
*

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

File:Sikom Logo Vendor.png

2026-07-23T07:33:14Z

Sikommarketing:

Logo Sikom Software

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-07-23T07:17:45Z

Sikommarketing: /* Vendor */

[[File:Sikom Logo.png|right|200x200px|sikom_logo_cmyk.png/|/Sikom_Logo.png]]
[[File:Logo AgentOne.png|right|200x200px|agentone.png/|/Logo_AgentOne.png]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[File:Sikom Logo.png|sikom_logo_cmyk.png/]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
The Sikom AgentOne® ContactCenter platform is based on the following architectural concept: At its core lies the intelligent Routing Engine, which is the platform’s central component. The media gateways are connected to the Routing Engine. All customer inquiries are routed to the Routing Engine via these gateways. From phone calls and documents to chats and callback requests —everything is covered. The various routing strategies can be flexibly and intuitively configured and adjusted in the administration interface (a key advantage of our solution) and ensure that each request is handled quickly and effectively. The existing interfaces also enable connections to additional third-party systems. Another advantage lies in the solution’s high flexibility. Companies can run the AgentOne® software both on-premises and in private, public, or hybrid cloud scenarios. At the same time, the solution remains independent of the telephony infrastructure used and integrates seamlessly into existing IT landscapes. With this architecture, the Sikom AgentOne® platform is not only the ideal tool for external communication but also for internal service and help desk activities.

==Competitive Analysis==
A leading German provider whose omnichannel solution, Sikom AgentOne®, serves as a central control and orchestration system for all customer interactions, ensuring that the best-suited employee is assigned to handle any customer inquiry across multiple contact channels. This is made possible by the Routing Engine — one of Sikom’s key strengths. It analyses incoming customer inquiries and automatically forwards them to the best possible contact person based on freely definable rules, competencies, availability, or priorities. This reduces processing times, improves service levels, and ensures efficient use of resources. Another key strength of Sikom AgentOne® is its scalability, high availability, and geographic redundancy. This ensures smooth operations at all times. In short, Sikom views its solution as an “operating system for customer communication” that connects all communication channels, processes, and systems.
----

==Functions==

Short summary of the most important features:

- Various routing strategies available: Last Agent Routing, Business Value (Priority) Routing, Skill-based Routing, Peak Routing (expanding the service by including additional employees during periods of increased demand), Time-Based Routing

- Callback feature to reduce customer waiting times

- Reporting and analytics for a better overview to identify weaknesses and work more effectively

- Live monitoring for better load distribution

- Voice recording and coaching to ensure quality standards and compliance

- Redundancy to ensure operational continuity

- Outbound campaigns for the effective handling of customer calls

- Feedback bot for quality assurance purposes

- Interfaces for seamless integration of third-party providers

- Multiple inbound channels to expand customer contact options (voice, chat, messenger, etc.)

- Interfaces for easy integration of any bots and other AI solution
----
*

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-07-22T09:29:58Z

Sikommarketing: Switched Logo

[[File:Sikom Logo.png|right|200x200px|sikom_logo_cmyk.png/]]
[[File:Logo AgentOne.png|right|200x200px|agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[Image:Sikom_Logo_CMYK.png|sikom_logo_cmyk.png/|sikom_logo_cmyk.png/]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
The Sikom AgentOne® ContactCenter platform is based on the following architectural concept: At its core lies the intelligent Routing Engine, which is the platform’s central component. The media gateways are connected to the Routing Engine. All customer inquiries are routed to the Routing Engine via these gateways. From phone calls and documents to chats and callback requests —everything is covered. The various routing strategies can be flexibly and intuitively configured and adjusted in the administration interface (a key advantage of our solution) and ensure that each request is handled quickly and effectively. The existing interfaces also enable connections to additional third-party systems. Another advantage lies in the solution’s high flexibility. Companies can run the AgentOne® software both on-premises and in private, public, or hybrid cloud scenarios. At the same time, the solution remains independent of the telephony infrastructure used and integrates seamlessly into existing IT landscapes. With this architecture, the Sikom AgentOne® platform is not only the ideal tool for external communication but also for internal service and help desk activities.

==Competitive Analysis==
A leading German provider whose omnichannel solution, Sikom AgentOne®, serves as a central control and orchestration system for all customer interactions, ensuring that the best-suited employee is assigned to handle any customer inquiry across multiple contact channels. This is made possible by the Routing Engine — one of Sikom’s key strengths. It analyses incoming customer inquiries and automatically forwards them to the best possible contact person based on freely definable rules, competencies, availability, or priorities. This reduces processing times, improves service levels, and ensures efficient use of resources. Another key strength of Sikom AgentOne® is its scalability, high availability, and geographic redundancy. This ensures smooth operations at all times. In short, Sikom views its solution as an “operating system for customer communication” that connects all communication channels, processes, and systems.
----

==Functions==

Short summary of the most important features:

- Various routing strategies available: Last Agent Routing, Business Value (Priority) Routing, Skill-based Routing, Peak Routing (expanding the service by including additional employees during periods of increased demand), Time-Based Routing

- Callback feature to reduce customer waiting times

- Reporting and analytics for a better overview to identify weaknesses and work more effectively

- Live monitoring for better load distribution

- Voice recording and coaching to ensure quality standards and compliance

- Redundancy to ensure operational continuity

- Outbound campaigns for the effective handling of customer calls

- Feedback bot for quality assurance purposes

- Interfaces for seamless integration of third-party providers

- Multiple inbound channels to expand customer contact options (voice, chat, messenger, etc.)

- Interfaces for easy integration of any bots and other AI solution
----
*

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

File:Sikom Logo.png

2026-07-22T09:24:43Z

Sikommarketing:

Sikom Logo

File:Logo AgentOne.png

2026-07-22T09:22:02Z

Sikommarketing:

AgentOne

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-07-15T10:56:38Z

Sikommarketing: /* Description */

[[Image:Sikom_Logo_CMYK.png|200px|right|sikom_logo_cmyk.png/|sikom_logo_cmyk.png/]]
[[Image:AgentOne.png|200px|right|agentone.png/|agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[Image:Sikom_Logo_CMYK.png|sikom_logo_cmyk.png/|sikom_logo_cmyk.png/]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
The Sikom AgentOne® ContactCenter platform is based on the following architectural concept: At its core lies the intelligent Routing Engine, which is the platform’s central component. The media gateways are connected to the Routing Engine. All customer inquiries are routed to the Routing Engine via these gateways. From phone calls and documents to chats and callback requests —everything is covered. The various routing strategies can be flexibly and intuitively configured and adjusted in the administration interface (a key advantage of our solution) and ensure that each request is handled quickly and effectively. The existing interfaces also enable connections to additional third-party systems. Another advantage lies in the solution’s high flexibility. Companies can run the AgentOne® software both on-premises and in private, public, or hybrid cloud scenarios. At the same time, the solution remains independent of the telephony infrastructure used and integrates seamlessly into existing IT landscapes. With this architecture, the Sikom AgentOne® platform is not only the ideal tool for external communication but also for internal service and help desk activities.

==Competitive Analysis==
A leading German provider whose omnichannel solution, Sikom AgentOne®, serves as a central control and orchestration system for all customer interactions, ensuring that the best-suited employee is assigned to handle any customer inquiry across multiple contact channels. This is made possible by the Routing Engine — one of Sikom’s key strengths. It analyses incoming customer inquiries and automatically forwards them to the best possible contact person based on freely definable rules, competencies, availability, or priorities. This reduces processing times, improves service levels, and ensures efficient use of resources. Another key strength of Sikom AgentOne® is its scalability, high availability, and geographic redundancy. This ensures smooth operations at all times. In short, Sikom views its solution as an “operating system for customer communication” that connects all communication channels, processes, and systems.
----

==Functions==

Short summary of the most important features:

- Various routing strategies available: Last Agent Routing, Business Value (Priority) Routing, Skill-based Routing, Peak Routing (expanding the service by including additional employees during periods of increased demand), Time-Based Routing

- Callback feature to reduce customer waiting times

- Reporting and analytics for a better overview to identify weaknesses and work more effectively

- Live monitoring for better load distribution

- Voice recording and coaching to ensure quality standards and compliance

- Redundancy to ensure operational continuity

- Outbound campaigns for the effective handling of customer calls

- Feedback bot for quality assurance purposes

- Interfaces for seamless integration of third-party providers

- Multiple inbound channels to expand customer contact options (voice, chat, messenger, etc.)

- Interfaces for easy integration of any bots and other AI solution
----
*

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-03-16T13:33:21Z

Sikommarketing: /* Version */ Ergänzung zum Release

[[Image:Sikom_Logo_CMYK.png|200px|right|sikom_logo_cmyk.png/|sikom_logo_cmyk.png/]]
[[Image:AgentOne.png|200px|right|agentone.png/|agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[Image:Sikom_Logo_CMYK.png|sikom_logo_cmyk.png/|sikom_logo_cmyk.png/]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==




Product versions used for interop testing:

* AgentOne ab Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2026-03-16T08:09:49Z

Sikommarketing: /* Description */ Link angepasst

[[Image:Sikom_Logo_CMYK.png|200px|right|sikom_logo_cmyk.png/]]
[[Image:AgentOne.png|200px|right|agentone.png/]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[Image:Sikom_Logo_CMYK.png|sikom_logo_cmyk.png/]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|
|}

[https://sikom.cx/ www.sikom.cx]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==




Product versions used for interop testing:

* AgentOne Release 6

* innovaphone V13r1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
innovaphone IP811, Version 13r1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2021-07-15T09:11:19Z

Sikommarketing: /* Version */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==




Product versions used for interop testing:

* AgentOne Release 6

* innovaphone V13.1

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
Innovaphone IP 811, Version 13.1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2021-07-15T09:09:39Z

Sikommarketing: /* Configuration */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received July, 2021.

==Category==
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==




Product versions used for interop testing:

* AgentOne Release 6

* innovaphone V1?

==Configuration==






The solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x include voicemediagateway
 
Innovaphone IP 811, Version 13.1
 
using MS TAPI – interface and SIP-Trunk - interface

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2021-06-28T14:24:31Z

Sikommarketing: /* Summary */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


[[Category:3rdParty PreviousProducts|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
configuration for innovaphone
 
http://docs.agentone.de/Sikom-Configuration_innovaphone_IP_PBX_for_AgentOne_Contact_Center.pdf
 

 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-15T11:26:53Z

Sikommarketing: /* Vendor */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-10T14:17:59Z

Sikommarketing: /* Summary */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3

 
Sikom certification
 
http://docs.agentone.de/Sikom-Zertifikat_Innovaphone_RZ.pdf
 

 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-10T05:50:02Z

Sikommarketing: /* Summary */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll)
 
http://docs.agentone.de/Sikom-Testprotokoll_Innovaphone_V3
 

 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-08T14:30:51Z

Sikommarketing: /* Category */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll - auf Anfrage)
 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-08T14:17:53Z

Sikommarketing: /* Description */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent gateway, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll - auf Anfrage)
 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-08T14:15:59Z

Sikommarketing: /* Version */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

AgentOne Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll - auf Anfrage)
 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-08T14:15:37Z

Sikommarketing: /* Competitive Analysis */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom intelligent media gateway, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic contact distribution (CC) system, routes incoming calls, chats, mails and other objects to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll - auf Anfrage)
 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-08T14:13:19Z

Sikommarketing: /* Summary */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==



This solution has been tested by the vendor.

 
Testumfang (Details siehe Testprotokoll - auf Anfrage)
 
AgentOne Rel 6.x mit Wartefeld-Gateway
 
Innovaphone IP 811
 
Nutzung von MS TAPI – LINK und SIP-Trunk

The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2020-07-08T14:02:24Z

Sikommarketing: /* Contact */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Tullastrasse 4
|-
| colspan=99 | 69126, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:info@sikom.de info@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-09-06T11:00:42Z

Sikommarketing: /* Functions */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution) call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-09-06T10:55:52Z

Sikommarketing: /* Version */

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

Release 6

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-01-23T10:41:31Z

Sikommarketing:

[[Image:Sikom_Logo_CMYK.png||200px|right]]
[[Image:AgentOne.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

1.2.3

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

File:AgentOne.png

2017-01-23T10:38:16Z

Sikommarketing:

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-01-23T10:31:47Z

Sikommarketing: /* Contact */

[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

1.2.3

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-01-23T10:30:56Z

Sikommarketing: /* Product Name */

[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

[http://sikom.de/loesungen_agentone_01.php AgentOne® ContactCenter Suite]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

1.2.3

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-01-23T10:29:08Z

Sikommarketing: /* Vendor */

[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

AgentOne® ContactCenter Suite [http://sikom.de/loesungen_agentone_01.php]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

1.2.3

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://http://www.sikom.de/ueber_sikom-software_01.php www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-01-23T10:28:07Z

Sikommarketing: /* Vendor */

[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

AgentOne® ContactCenter Suite [http://sikom.de/loesungen_agentone_01.php]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

1.2.3

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
{|
| colspan=99 |
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121 Heidelberg
|-
| colspan=99 | Germany
|-
|}
[http://www.sikom.de]

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto13r1:AgentOne® ContactCenter Suite - Sikom Software - 3rd Party Product

2017-01-23T10:17:30Z

Sikommarketing: New page:  <!-- to create a new entry here, - fill in all sections marked as "by vendor" - innovaphone will th...

[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

AgentOne® ContactCenter Suite [http://sikom.de/loesungen_agentone_01.php]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ckl!
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
*Connection to all established business telephone systems via ISDN, S0/S2M, VoIP SIP
*Direct connection telephony local loop without business telephone systems via BlueFire® gateway
*Call routing engine and scheduler, ACD (Active Caller Distribution)call park function
*Integration of e-Mail, chat, social net, web callback, WebRTC, SMS, fax, voice-mail, document routing, smart queue into callflows
*Integration of DMS (Document Management Systems) and CRM (Customer Relationship Management)
*Multitenancy
*Real-time statistics
*Reporting
*Redundancy

==Version==

1.2.3

==Vendor==


[[Image:Sikom_Logo_CMYK.png]]
Sikom Software GmbH,
Bergstraße 96,
69121 Heidelberg,
Germany
http://www.sikom.de

==Description==
Multimedia enablement prevents lost calls
AgentOne® ContactCenter intelligently links telephony- and Internet-based services. No matter if it is a call, an email, a fax message, chat communication or a document: All requests are treated with utmost attention. And if there is the need, you can even attach a document management system to feed incoming letters into the communication flow.

Flexible, sustainable and economical
Due to its robust flexibility AgentOne® Contact Center offers an unrivaled cost-benefit ratio and solid investment security. The scalable solution grows in line with your business.

High-end modules: Getting quickly to the right person
AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several awards, accepts the calls and provides a superb announcement management, including IVR features. As the universal routing instance, AgentOne® then assigns incoming requests to the most suitable employee. AgentOne® ContactCenter offers a multitude of routing options. It can even handle the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. Based on this architecture, AgentOne® ContactCenter is the perfect tool not only for external communication but also for internal service centers and help desks.

Independent of the telephone system
No matter what kind of telephone system you employ, no matter if you use ISDN or Voice over IP, AgentOne® ContactCenter is fully compatible with all common telephone systems and can even set up hybrid networks.

==Competitive Analysis==
Sikom AgentOne® ContactCenter is based on a simple architecture concept: Sikom Interactive Voice Response (IVR) VoiceMan®, winner of several industry awards, accepts the calls and provides a superb announcement management. AgentOne®, a high-end automatic caller distribution (ACD) system, routes incoming calls to the most suitable employees. AgentOne® ContactCenter offers comprehensive routing options and can even treat the extension of each employee like a separate service, thereby reproducing existing processes and structures in an optimal way. With this architecture, AgentOne® ContactCenter is the ideal tool not only for external communication but also for internal service and help desks.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==
The software licenses are based on concurrent users, amount of channels and extra extensions / modules.

==Contact==


{|
| colspan=99 | Stephan Schopf
|-
| colspan=99 | Sikom Software GmbH
|-
| colspan=99 | Bergstraße 96
|-
| colspan=99 | 69121, Heidelberg
|-
| Tel: || +49 6221 13788 0
|-
| Fax: || +49 6221 13788 130
|-
| Mail: || [mailto:vertrieb@sikom.de]
|}

[[Category:Compat|{{PAGENAME}}]]

File:Sikom Logo CMYK.png

2017-01-23T09:48:17Z

Sikommarketing: