Course13:IT Connect - 09.3 Reports
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How to configure the Reports App
Contents |
What it is
The Reports App is for administrators and allows you to create lists of calls which have been done in the system.
Who shall see the reports
For data protection reasons, call reports are usually available to administrators only. This is why only the Config Admin template
has a check-mark for Reports .

However, you don't need to be a full administrator to have access to Reports. It is enough for a user to have the Reports App assigned.

- create a new template called Reporting Admin
- let it inherit from Config User
- tick the Reports check-mark in the Apps part of the template (leave everything else as is)
- assign the new template to Mario Rossi

Which calls can be seen in the reports?
As we have seen, the reports can be seen by those users who have the Reports App assigned to them.
The users whose calls can be included in a report however must
have a Reporting license assigned to them (yes, the App is called Reports while the license is called Reporting).


Exporting CDRs
CDR deletion
By default, the Reports App deletes CDRs after 90 days. If you want to keep the CDRs indefinitely or change the duration of keeping the CDRs , you can go to the
PBX Manager Plugin of your Reports App and
change the configuration to your liking.



