Course13:IT Connect - 09.4 Even more Apps
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Apps installed but not covered in the Training
Apps we did not look at
In this training, the focus is on how an administrator sets up the system. It is not about the usage of the various end-user apps. In this little book, we will have a quick look at them because your users will certainly have questions regarding those apps and therefore it is a good idea for you to have at least a look at.
The Phone App
The Phone App is probably the most important App for your users. It is what might be called a CTI client in others systems you know. That is,
- it serves to place and receive calls
- it provides access to your directories
- it allows you to add video and application sharing to your calls
Users can start the App at any time or it is started when a call is received.
The App's window is structured in these parts
- search field and dial-pad
Favorites is populated by the user (this can be done from the call history or manually from a search result).
History shows persons you had contact with recently.
Diversion allows you to modify your own diversion (Always CFU, Busy CFB and No response CFNR) settings.
Search displays the results from searching for the phrase you type in to the search field on the top.
If you have multiple phones registered or have an additional softphone, you will notice that you also have multiple phone apps on your home screen. You then would specify the phone device to use by simply starting the appropriate phone app.
Sometime however, myApps needs to know which phone App to use even if you don't have an app running. For example, when you receive a call, a phone app is started for this call. Also, when you initiate a call in another App (e.g. from inside the Users App), then myApps needs to know which phone App shall be used. You can define this by setting the DEFAULT APPS in your personal myApps settings. For example, if you have a hard-phone and a softphone and you set the hard-phone App to be your default app, then an incoming call would implicitly open your hard-phone App.
The default phone app is stored locally in your myApps client. This allows different defaults on your PC (IPxxx hard phone for example) and on your mobile phone.
The Chat App
The Chat App allows to have a chat with users in your PBX or with external users that are reachable through federation (not part of this course) and support SIP messaging. Chat content supports rich text including emoticons and attached files.
Users can also create and use chat groups. Requires the Messages service (see below).
You can also send attachment files within a chat.To use it, you need to click on the paper click icon.
Chat conversations and groups are stored in the Messages service on your App Platform. For this to work, users must have a premium Chat App license (which is not included in the UC license). Peer-to-peer chat without persistence works without licenses.
When persistent chat is enabled, users can delete individual conversations using the burger menu on the upper right. Also only with persistent chat, badge counts for unread chat messages will be displayed for the chat app.
The Call List App
Not at all surprising, the Call List App gives you access to your call-list. It lists all your calls in chronological order. When you select one of the calls, you can see the call's history in chronological order (e.g. if it was forwarded to you).
Also, it provides missed call notification by virtue of a badge-count on the Call List icon.
Difference to the Phone App's History
You may wonder what the difference to the History part of the Phone App is.
In the History area, will show you up to 25 calls sorted in chronological order. If there were multiple calls for the same contact, still only one item is shown. If you expand it you can see the last 5 calls from this user. If the user is also in your favorites list, you can see the last 5 calls in this view as well.
In addition to that, the Favorites- and History- items will also show the contact's presence information.