Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product

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Caseris Logo innovaphone.png

Product Name

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.


Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR


CAESAR Contact Center - the most important features:

  • multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC
  • ACD
  • professional request management
  • inbound
  • outbound
  • automatic speech recognition
  • recording
  • high usability
  • attendant solution
  • reports and statistics
  • skype for business integration
  • timio - browserbased client solution (zero installation)

Product Version

  • CAESAR 2017
  • CAESAR 2015
  • CAESAR 2013

Innovaphone Version

  • innovaphone IP 0011
  • innovaphone IP 1130
  • innovaphone IP 400; all revision states
  • innovaphone IP 411
  • innovaphone IP 800
  • innovaphone IP 810
  • innovaphone IP 811
  • innovaphone IP 311
  • innovaphone IP 3000; all revision states
  • innovaphone IP 3010
  • innovaphone IP 3011
  • innovaphone IP 6010


Caseris Logo innovaphone.png

Am Birkenfeld 1-3
52222 Stolberg
Tel: +49 (0) 2402 7654 321
Fax: +49 (0) 2402 7654 456

CAESAR Contact Center


With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.

Your results: Top availability, satisfied customers and high transparency in communication.

The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise). It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.


More than 3,800 customers rely on our products. It is used in branches like:

  • public administration
  • insurance
  • service / consulting
  • finance
  • health and social service
  • industry
  • trade

This solution proved to meet the expectations in the following customer projects:

It was implemented by CASERIS GmbH.

  • Prices on application - please contact Jutta Doeinck,, +49 2402 7654 580, for further information.


Jutta Doeinck
Tel: +49 (0) 2402 7654 580
Fax: +49 (0) 2402 7654 8580