Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product
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Product Name
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Systems for active or passive recording of voice calls
Functions
- Digital Voice Recording
- MiFID II and GDPR (DSGVO) compliant
- Mobile Recording for cell phone conversations
- Recording of screen interactions during the conversation
- Quality Monitoring, Evaluation & Reporting
- Speech Analytics
- Redundancy (hot swap mode)
- SOAP API for 3rd party client integration
Version
- innovaphone PBX: Version 12r2 sr9
- CENTERFORCE5 Call Recording Server MiFID II: Version 5.4
Vendor
http://www.onsoft.de/en/index.php
Description
- CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.
- It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.
- Depending on customer needs, it will be integrated in passive or active mode.
- The passive mode uses the span port of the network switch receiving and recording the mirrored data.
- The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.
Configuration
innovaphone
Select the phones and set Config Template: _recording.
Example for 113:
centerforce5
Enter the Registrar Parameter and select Edit -> SIP Proxy Register.
Process List displays active calls.
For more details ask onsoft for configuration and user manual.
Compliance Test
| Test case | Result | Notes |
|---|---|---|
| Transparent Recording | Ok | Start recording automatically when conversation is established (connect) and stop when disconnected. |
| Manual Recording (On-Demand) | Ok | Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”. |
| Incoming / Outgoing call | Ok | Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded. |
| Transferred call | Ok | Blind / consulted transfer |
| Codec G.711 | Ok | Conversation is recorded with 64kBit/s and clear reproduced. |
| Codec G.729 | Ok | Telephone call is recorded with 8kBit/s and clear reproduced. |
| Passive mode | Ok | Monitoring the mirror port (SPAN) on network switch and automatic recording. |
| Active mode | Ok | Registration at innovaphone PBX for automatic call pick up and recording. |
| TAPI | Ok | Monitoring call state and enhance call recordings with additional call information. |
Contact
[contact]