Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product
Systems for active or passive recording of voice calls
- Digital Voice Recording
- MiFID II and GDPR (DSGVO) compliant
- Mobile Recording for cell phone conversations
- Recording of screen interactions during the conversation
- Quality Monitoring, Evaluation & Reporting
- Speech Analytics
- Redundancy (hot swap mode)
- SOAP API for 3rd party client integration
- innovaphone PBX: Version 12r2 sr9
- CENTERFORCE5 Call Recording Server MiFID II: Version 5.4
- CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.
- It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.
- Depending on customer needs, it will be integrated in passive or active mode.
- The passive mode uses the span port of the network switch receiving and recording the mirrored data.
- The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.
Select the phones and set Config Template: _recording.
Example for 113:
Enter the Registrar Parameter and select Edit -> SIP Proxy Register.
Process List displays active calls.
For more details ask onsoft for configuration and user manual.
|Transparent Recording||Ok||Start recording automatically when conversation is established (connect) and stop when disconnected.|
|Manual Recording (On-Demand)||Ok||Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”.|
|Incoming / Outgoing call||Ok||Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded.|
|Transferred call||Ok||Blind / consulted transfer|
|Codec G.711||Ok||Conversation is recorded with 64kBit/s and clear reproduced.|
|Codec G.729||Ok||Telephone call is recorded with 8kBit/s and clear reproduced.|
|Passive mode||Ok||Monitoring the mirror port (SPAN) on network switch and automatic recording.|
|Active mode||Ok||Registration at innovaphone PBX for automatic call pick up and recording.|
|TAPI||Ok||Monitoring call state and enhance call recordings with additional call information.|