Howto:Callback - MediaRunway - Partner App: Difference between revisions

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===Add an app instance===
===Add an app instance===
In the list of "Installed apps" on the left side of the "AP Manager" manager, click on "Callback". Indicated by a "Play Button" you can see that the app is installed and running.
[[Image:Callback_ap_app_installed.png|1228px]]
We see that our app is installed and runnning, but yet we have no instance of the app.
So in the next step we will add an app instance. To achieve this we need the Domain of your system which one can see for example in the "Contacts" app.
[[Image:Callback_contacts_system_domain.png|1223px]]


===Add user objects===
===Add user objects===

Revision as of 10:42, 20 May 2022

Mediarunway company logo 200.png

Product Name

MediarRunway Callback


Certification Status

Category

Vendor

Mediarunway company logo 150 2.png


MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.

MediaRunway - About us


Description

Mediarunway-callback.png


With Callback you have the possibility to organize your callbacks in this app instead of email, paper, etc. You can send callback requests or forward one of your callbacks to other licensed users. Tracking the status of a callback will help you gain the customer experience.


MediaRunway - About this application

Functions

Callback main 2.png


  • Create, forward and edit callbacks according to your needs
    • For yourself or other users
  • Track which callbacks you have created and which you have forwarded
    • Track a callbacks state or add additional information to a callback
  • View your Callist
  • Explore your history of callbacks
  • Manage the backend of the app


Licensing

Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact innoapp-sales@mediarunway.com.


Prerequisites

What you need is this Wiki article and a valid license. For a valid license please install the app and in the admin area of the app you will find the authentication key. Please send us this authentication key, together with the number of users and the desired license period to innoapp-sales@mediarunway.com.

Callback admin.png

  • Example: "Hello MediaRunway, we would like to purchase the Callback app. Here is our authentication key 1113335557. A one year license for 10 users would fullfill our needs. Please send us the license key as fast as possible. Best reagards"


Versions

  • MediaRunway Callback 1.0

Compatible innovaphone firmware versions

  • MediaRunway Callback 1.0
    • innovaphone V13r2

Application versions used for interop testing

  • MediaRunway Callback 1.0
    • innovaphone IPVA V13r2sr12
    • innovaphone IPVA V13r2sr11
    • innovaphone IPVA V13r2sr10


Configuration

Here we will describe all necessary configuration steps to get the app running. For the app installation process, creating the app instance and user objects please see the installation section.


TODOOO



Installation

In this section we will describe how to install an app, create an instance of the app and add the user/admin objects for our app.

To get the steps done, log in to your PBX as admin.


Install app from App Store

After you have logged in to your PBX as admin, click on "AP Manager"

Ap manager.png


Inside the "AP Manager", next we click on "App Store"

Ap app store button mark.png


In the list of apps, one will find the Callback App

Callback store selection.png


Usually, we always select the latest version of the app and after that press the "Install" button

Callback store selection mark.png


Before installation starts, confirm the terms and conditions

Callback terms conditions.png


Wait until installation has finished, and go back to main "AP manager" view

Callback selection installed.png


Add an app instance

In the list of "Installed apps" on the left side of the "AP Manager" manager, click on "Callback". Indicated by a "Play Button" you can see that the app is installed and running.

Callback ap app installed.png


We see that our app is installed and runnning, but yet we have no instance of the app. So in the next step we will add an app instance. To achieve this we need the Domain of your system which one can see for example in the "Contacts" app.

Callback contacts system domain.png

Add user objects

Contact

MediaRunway
Anita Meurer und Daniel Meurer
Venloer Str. 8
41569 Rommerskirchen Germany
Tel: +49 2183 80628-0
Fax: +49 2183 80628-100
Mail: contactname@companyname

For any questions please refer to our contact page.