Howto:ComteloGROUPS - comteloGbR - 3rd Party Product

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[edit] Product Name

comtelo GROUPS-App

[edit] Certification Status

This product is being tested right now. The test is not yet completed.

[edit] Category

Computer Telephony Integration and Unified Messaging / Unified Communication

[edit] Functions

Short summary of the most important features:

  • Display waiting queues and their members
  • Display waiting queue status
  • Display user status of members
  • Display call forwarding
  • Change your own waiting queue status
  • Call and chat with members


[edit] Version

comtelo GROUPS APP Build 1001 Beta1

[edit] Compatible innovaphone firmware versions

  • comtelo GROUPS APP Build 1001 Beta1
    • innovaphone V13r2
    • innovaphone V13r3

[edit] Application versions used for interop testing

  • comtelo GROUPS APP Build 1001 Beta1
    • innovaphone IPVA V13r2sr19
    • innovaphone IPVA V13r3sr1

[edit] Configuration

[edit] Install app from App Store

To get the steps done, log in to your PBX as admin.

Open "AP Manager": After you have logged in to your PBX as admin, click on "AP Manager"


Go to the "App Store": Inside the "AP Manager", next we click on "App Store"


Go to the "PBX Manager":

[edit] User configuration

Without further settings, users can see all queues in which they are a member.

Give the desired users the permission for the waitin queues. To do this, you configure the user authorization under visibility of the WQ object. You can also assign the user to groups in which he is not a member.

Via Visibility you can fade in and fade out the waiting queues.


In the example below, the queue "WQ_Abwurf" is visible to Dagobert.Duck and not visible to Rita.Ruhrig.


[edit] Vendor

[edit] Description

comteloGROUPS brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, Waiting Queues are clearly summarized and provide information on the status of the groups and their participants. What is the current availability of my group participants? Who is available or who has an appointment at the moment? Are there any people in my group who are available permanently? These are just a few examples, of what the comteloGROUPS app makes visible. The practicality of the app is supplemented with additional functions, such as a direct call from the app or the chat button for short messages in between. Take efficient collaboration to a new level with comteloGROUPS!

[edit] Summary

[edit] Pricing

[edit] Contact

comtelo GbR | Dipl.-Ing. (FH) Torge Knop und Olaf Tomaski
Berliner Allee 51
30855 Langenhagen
Tel: +49 511 676 676 6-0
Fax: +49 511 676 676 6-77
Support: comtelo Team
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