Howto:ComteloGROUPS - comteloGbR - Partner App

Product Name

Comtelo comtelo GROUPS-App

Certification Status

This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed July 2024.

Category

Computer Telephony Integration and Unified Messaging / Unified Communication

Vendor

www.comtelo.de

Description

comteloGROUPS brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, Waiting Queues are clearly summarized and provide information on the status of the groups and their participants. What is the current availability of my group participants? Who is available or who has an appointment at the moment? Are there any people in my group who are available permanently? These are just a few examples, of what the comteloGROUPS app makes visible. The practicality of the app is supplemented with additional functions, such as a direct call from the app or the chat button for short messages in between. Take efficient collaboration to a new level with comteloGROUPS!

Functions

Short summary of the most important features:

• Display waiting queues and their members
• Display waiting queue status
• Display user status of members
• Display call forwarding
• Change your own waiting queue status
• Call and chat with members
• Display call journal of answered and unanswered group calls

Overview comtelo Groups App

Waiting Queues

Groups

Group members

Call journal

New in Version 3100

• Display of the phone number and/or name in the call

• Active and waiting calls

• Call journal with display of calls that have not yet been called back

New in Version 3102 fix2 / 1102 fix2

• The waiting queue name must correspond to the group name.

This means that a waiting queue can be assigned to several groups. However, only the members of the actual group are displayed.

Multi-PBX ready

There are no known restrictions.

Cloud ready

There are no known restrictions.

Licensing

User-based licensing, required license App(comtelo-groups), to be obtained via innovaphone licensing

Version

comtelo GROUPS APP Build 3009

Compatible innovaphone firmware versions

• comtelo GROUPS APP Build 1xxx
  • innovaphone V13r2
• comtelo GROUPS APP Build 3xxx
  • innovaphone V13r3
• comtelo GROUPS APP Build 3100 V13r3 / 1100 V13r2
  • new function
    • Call journal
    • Email button for callback request
    • Voicemail support
    • Callbacks
    • deleted calls
    • current calls
    • Better call forwarding support
    • Evaluate and display Boolean values
    • Show cfbs and cfnrs
    • Changelog
    • new design
    • and more
  • Fixed:
    • missing translations
    • Backend adjustment

• comtelo GROUPS APP Build 3102 fix2 SR13R3 / 1102 fix2 SR13R2
  • Fix waiting Queues with more than one Group

• comtelo GROUPS APP Build 3103 fix3 SR13R3 / 1103 fix3 SR13R2
  • Licence Problem fixed

• comtelo GROUPS APP Build 3104 fix4 SR13R3 / 1104 fix4 SR13R2
  • wrong status color for "in call"
  • missing translations and adjustments of translations
  • active calls and journal show up even when user wasn't allowed to see calls
  • calls not showing up for some groups

• comtelo GROUPS APP Build 3105 fix5 SR13R3 / 1105 fix5 SR13R2
  • Callback is not recognized in some cases

• comtelo GROUPS APP Build 3108 fix8 SR13R3 / 1108 fix8 SR13R2
  • New database structure. The old journal entries can be deleted during the update.

• comtelo GROUPS APP Build 3200 health SR13R3 / 1200 health SR13R2
  • Change the app look.
  • Change appservice.
  • Add multi-group support for waiting queues.
  • New database structure. Old call entries get deleted during the update.
  • Remove the chat button.
  • Add call filters

• comtelo GROUPS APP Build 3201 sr1 SR13R3 / 1201 sr1 SR13R2
  • Changed "delete call" to mark as answered
  • New database structure. Old call entries get deleted during the update.
  • Add call duration.
  • Remove archived filter
  • Fix groups pbx manager

• comtelo GROUPS APP Build 4208 sr8 SR14R1 / 3208 sr8 SR13R3
  • Changed call handling. Old internal call may get messed up and sorted into "unknown".

Application versions used for interop testing

• comtelo GROUPS APP Build 1001 Beta1
  • innovaphone IPVA V13r2sr19
  • innovaphone IPVA V13r3sr1

Configuration

Install app from App Store

To get the steps done, log in to your PBX as admin.

Open "AP Manager": After you have logged in to your PBX as admin, click on "AP Manager"

Go to the "App Store": Inside the "AP Manager", next we click on "App Store"

Go to the "PBX Manager":

User configuration

Without further settings, users can see all queues in which they are a member.

Give the desired users the permission for the waitin queues. To do this, you configure the user authorization under visibility of the WQ object. You can also assign the user to groups in which he is not a member.

Via Visibility you can fade in and fade out the waiting queues.

In the example below, the queue "WQ_Abwurf" is visible to Long Name Dagobert.Duck and not visible to Rita.Ruhrig.

Calls with Number enable the Call Journal

Contact

comtelo GbR | Dipl.-Ing. (FH) Torge Knop und Olaf Tomaski
Berliner Allee 51
30855 Langenhagen
Tel:	+49 511 676 676 6-0
Fax:	+49 511 676 676 6-77
Mail:	service@comtelo.de
Support:	comtelo Team