Howto:IQM Licensing

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This article describes how the iQM licensing works.

Applies To

This information applies to

innovaphone PBX version 9

innovaphone Queuemonitor 1.50

innovaphone Queuemonitor client 1.50


More Information

First of all we must define well the items to avoid confusion.

iQM has two software modules: a server module (a.k. the iQM server), this is “the” iQM, and one or more client modules (a.k. iQM client). Only the server require a license, but a iQM client will not run without a iQM server. In other words: iQM server require license, iQM clients no (are free).

Consider the client as an option, it is software installed on the workplace of the Agent. It can be installed or not. Anyway a client does not require a license (up to 100 clients), but of cause he works just if you have a iQM server running.

The iQM server requires a license, and because an iQM server track just one waiting queue you will need for each WQ one license.

From release 1.50 on a iQM server can also control two waiting queues, the “main” one and a second for dynamically log in/out and/or displaying the WQ graphically. See relative article for more information. If a iQM server should supervise also a second WQ he will need two iQM licenses.

If you install more iQM for different WQ’s and each should consider also a 2nd WQ you will need the double number of licenses.

Example 1: 2 Waiting Queues, 2 iQM server, each should just handle one queue = 2 licenses.

Example 2: 2 Waiting Queues, 2 iQM server, each should display also the number of calls of the “other” queue = 4 licenses.

Example 3: 2 Waiting Queues, 2 iQM server, but just one of the two should look also in the 2nd WQ = 3 licenses.

Example 4: 5 Waiting Queues, 5 iQM server, each should look also in another WQ = 10 license.

Example 5 (just to confuse you): 2 Waiting Queues, 2 iQM server, each should display also the number of calls of the “other” queue, 25 iQM Agent = 4 licenses.

As all innovaphone license also the iQM license follows the innovaphone licensing policy and features. The license will be in the innovaphone PBX (and not in the PC) and they will need SSC if you want give a free upgrade in the next higher innovaphone PBX version etc. See whitepaper licensing for details about the innovaphone licensing model.

The article number for a iQM server license is 02-00027-004 and can be ordered and will be handles like any other innovaphone license. Also test license for iQM can be obtained in the my.innovaphone.com , running the well know 99 hours on the innovaphone PBX.

Remember that if you start the iQM server he will contact the innovaphone PBX and request a license. If no or not valid license is received the iQM server will go into the demo mode, this operational mode is displayed in the topline of the main window. After 20 minutes the iQM server will stop if in Demo Mode, but can be started again as many time you want. The idea is to try quick and without complications the software.


Known Problems

Please note that in the Demo Mode the 2nd Waiting queue feature will not work, a failure note will appear in the message line if that feature is activated but no license received.


Related Articles

Howto:PBX-QueueMonitor

Howto:Queue_Monitor_-_Setup_and_Localization

Howto:PBX-QueueMonitor_Client

Howto:IQM_Dashboard

Howto:Additional_call-ID_information

Howto:IQM_IP-Phones_setup_and_iQM_Phone_Display_features

Howto:IQM_Second_Waiting_Queue