Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
Line 51: Line 51:


==Configuration==
==Configuration==
 
For details about configuration refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Test_setup.2Fconfiguration|certification test report]] created by manufacturer.
TBD


==Summary==
==Summary==

Revision as of 10:43, 21 May 2019

Ilink-Logo.jpg

Product Name

ilink TeamCall for Salesforce.com

Certification Status

TBD

Category

Category:3rdParty CTI and UMS applications

Vendor

ilink Kommunikationssysteme GmbH

Kurfürstendamm 67, 10707 Berlin, Germany

sales@ilink.de

Description

ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.

ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.

ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.

ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch

Functions

ilink TeamCall for Salesforce.com offers these key features:

  • seamless Salesforce.com CRM and workflow integration, customizable
  • high audio quality through your innovaphone/SIP phone
  • familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call
  • easy outbound calls through click-to-call of your Salesforce.com contacts
  • speed dial
  • automatic inbound call screen-popup: contacts, leads, cases etc.
  • full Salesforce.com wrap-up call workflow
  • save your phone call reports as Salesforce.com tasks or events
  • latest calls and My calls today lists for quick overviews
  • supports Salesforce.com Lightning, Service Cloud Console and Classic modes
  • compatible with Windows and macOS
  • easy install through Salesforce.com CallCenter - no client component

TeamCall-Salesforce.jpg

Version

For details about used versions refer to the [test report] created by manufacturer.

Configuration

For details about configuration refer to the certification test report created by manufacturer.

Summary

ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.

ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.

Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.

Prices: ilink offers two different feature-sets, “basic and standard plan”. Please contact our Professional Services team for details.

Contact

ilink GmbH
Mr. Thorsten Evers
Kurfürstendamm 67
10707 Berlin
Tel: +49 30 28526-183
Mail: thorsten.evers@ilink.de