Howto:Mida i-Suite - Mida Solutions - Testreport

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General Information

  • Product name: Mida i-Suite
  • Vendor: Mida Solutions S.R.L.
  • Version: 1.5.2

Current test state

Recprod.PNG The tests for this product have been completed and it has been approved as a recommended product (Certification document).


Configured Scenario

Mida EFramework - Mida Solutions - Testreport 1.PNG

The decision for a test setup based on the location concept and containing different nodes, was made mainly to test the abbility of the billing software to handle external and internal calls from different locations.

Important Components

Gateways

  • Name: Sifi (PBX-Master)

Version: 6.00 dvl-sr1 IP800[07-60600.90]

  • Name: Berlin (PBX-Slave)

Version: 6.00 dvl-sr1 IP800[07-60600.90]

  • Name: Hamburg (PBX-Slave)

Version: 6.00 dvl-sr1 IP305[07-60600.90]

  • Name: Provider (Simulates PSTN)

Version: 6.00 dvl-sr1 IP800[07-60600.90]

Phones

  • all phones have the following firmware: 6.00 sr1-hotfix5

Server Requirements

  • OS Windows: 2000,2003, XP
  • MSDE (free) or MSSQL 2000
  • IIS

Product Setup

Installation & Configuration of the vendor Software

Please refer to the installation manual. No additional steps (i.e. not described in the manual) are required.

Installation & Configuration of the innovaphone components

Please refer to the configuration manual(special version for innovaphone). No additional steps (i.e. not described in the manual) are required.

Product Test

Mida IVR / Auttomated Attendant / Queue Manager

  • supported codecs test:
    • G711 A/U - YES
    • G729 - YES
    • G723 - NO
  • supported transfer methods:
    • transfer with consultation - YES
    • transfer with alerting only - YES
    • blind transfer - YES
  • application specific tests
    • SIP reverse media negotiation supported - YES
    • IVR transfers call correctly - YES
    • CFNR/CFU/CFB to IVR application supported - YES
    • DTMF tones to the IVR are received correctly - YES
    • IVR transfers call via DTMF input correctly - YES

Mida Rec

  • supported codecs test:
    • G711 A/U - YES
    • G729 - YES
    • G723 - NO
  • application specific tests
    • voice recording possible - YES
    • DTMF tones to MidaRec are received correctly - YES
    • listening to recorded messages using phone or pc possible - YES
    • User/Operator authentication via PIN(DTMF) possible - YES
    • Operator-ID(phone number) reflects the membership to a node(important at overlapping dialing plans) - NO

Mida Billing

  • application specific tests
    • import of CDRs from different Gateways possible - YES
    • differentiation og physical interfaces by originatin ip-address or location possible - NO
    • phone number reflects the membership to a node(important at overlapping dialing plans) - NO

Minor Bugs

  • Mida-Rec: Operator-ID(phone number) does not reflect the membership to a node(important at overlapping dialing plans) - will be fixed in next Mida i-Suite release
  • Mida Billing: differentiation of physical interfaces by originating ip-address or location is not possible - will be fixed in next Mida i-Suite release
  • Mida Billing: phone number does not reflect the membership to a node(important at overlapping dialing plans) - will be fixed in next Mida i-Suite release

Summary

Mida IVR / Automated Attendant / Queue Manager

  • easy to use
  • only basic functionality. Additional functions will be customized and implemented by Mida, depending on the customer
  • scalable by using submenues.
  • caller has the option to use DTMF signals or voice recognition for the extension input
  • comparable to innovaphone's Waitingqueue object, but with more features

MidaRec

  • easy to configure
  • simple but straightforward voice recording solution

Mida Billing

  • simple to be configured, current version is suitable for deployments involving a single voice gateways