Howto:Record an announcement by phone

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Contents

Applies To

This information applies to

  • All PBX's running Version 6 and higher


More Information

Sometimes customers wants to record a dynamic announcement (eg for a holiday) using a phone. This can be done by a Voicemailscript based on the innovaphone Voicemail. Voicemail licenses are mandatory since the script uses audio files of the innovaphone voicemail package. If you change the script file to use own recorded messages, no voicemail licenses are needed.

Configuration

Obtain the necessary files

There is a Dutch, German and Norwegian version in the Download section available. Ccopy these files to the Compact Flash-card of the innovaphone PBX. For the configuation below we assume that these files are copied to the RecordAnnouncement-directory of the root-directory of the Compact Flash-card (http://127.0.0.1/DRIVE/CF0/RecordAnnouncement).

After copying these files to the Compact Flash-card the following files are found under /DRIVE/CF0/RecordAnnouncement:

Image:RecordAnnouncement_Files_1.gif

[ please note: some lamguages only have .g711a files ]

Create Voicemail-object to reach this script

By configuring a Voicemail-object we will be able to reach this RecordAnnouncement-script and this way record an Announcement. Go to Administration -> PBX -> Objects and select 'Voicemail' in the listbox. Click on 'new' to make an new Voicemail-object.

Long Name: Record Holiday Announcement

Display Name: Record Holiday Announcement

Name: Record Holiday Announcement

Number: ##1

Voicemail -> Script URL: http://127.0.0.1/DRIVE/CF0/RecordAnnouncement/Record.xml?$_fileName=Holiday

Image:RecordAnnouncement_VM_Object.gif



The URL of the script can have some options:

$_fileName 
specifies the name of the file of the recorded message (if omitted this will be 'RecordedMessage'). By creating multiple Voicemail-objects pointing to the same script, but with a different fileName you can record multiple dynamic announcements.

When you now call to the object, you will be able to record an announcement, just as you would do to record a personal greeting of your innovaphone voicemail (speechfiles and logic are taken from the innovaphone Voicemail-script).

The file will be saved in the same directory as this recordAnnouncement-script:

Image:RecordAnnouncement_Files_2.gif

Each time you call this Voicemail-object you will be able to listen to the recorded announcement, delete this announcement or record a new announcement.

Using the recorded file

After recording a file, this file can be used to be played by an Waiting Queue-object. Just create an new Waiting Queue-object under Adminstration -> PBX -> Objects and point to the file:

Long Name: Play Holiday Announcement

Display Name: Play Holiday Announcement

Name: Play Holiday Announcement

Number: 60

Queue -> 1st Announcement -> URL: http://127.0.0.1/DRIVE/CF0/RecordAnnouncement/Holiday.$coder?coder=g711a&repeat=true

Queue -> Alert TimeOut: 0

The last two options will play the file 'Holiday.g711a' located in the RecordAnnouncemnt-directory of the Compact Flash-card directly (TimeOut: 0) and constantly (repeat=true).

Image:RecordAnnouncement_WQ.gif

Limitations

The recorded announcement can only be in one codec (g711a or g729).

Recorded files are stored in the same directory as the script.

This script now uses only the Dutch, German or Norwegian speech files of the innovaphone Voicemail. It should be easy to change this to use the other languages provided by the innovaphone Voicemail.

Download

http://download.innovaphone.com/ice/wiki-src#phonerec - download the complete file package of scripts and files described in this article

Related Articles

Howto:Simple Message Management

How to Configure the innovaphone Voicemail

Howto:Convert wave files to G7xxx with softcode

Howto:How to convert wave files in to G7xx coder files for the HTTP interface

Installing the voicemail/music on hold on a compact flash card

General information for compact flash cards

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