Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

Product name

telecommunication software gmbh samwin contact center

Certification Status

This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Vendor

telecommunication software gmbh was founded in 1990 in Innsbruck. With the development of samwin CAS (Call Accounting Software), foundations were laid which would prove to be a success in an ever changing growth sector.

The software has been installed and has been operating for a long period of time in renown companies. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.

The company operates mainly in German speaking countries, but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.

Description

samwin contact center

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.

samwin switchboard client

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

Benefits at a glance

• vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
• innovative interface and service architecture
• powerful and scalable
• process and customer focused system
• user friendly user interface
• cost efficient licenses

Functions

Short summary of the most famous features:

• User-oriented interaction
• Brick based user interface
• Multi-customer support
• CRM /ERP integration
• High scalability
• Cost efficient license model
• Modular structure
• Web-based and desktop client
• Directories and presence
• Supervisor features
• Professional routing and overflow management
• Reporting and real time displays

Version

• samwin 8.1.3.3
• Innovaphone V13

Configuration

Please follow the description on how to configure the innovaphone to connect to the samwin server"

Additional configuration for samwin can be retrieved for system partners at the samwin download area.

Contact

telecommunication software gmbh

Grabenweg 58

6020 Innsbruck Austria

Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: www.telecomsoftware.com / www.samwin.net