Howto:Snom-DeskPhone-App - Snom - Partner App
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FIXME: This article is currently under work. As long, as this disclaimer is displayed, information may change. |
Product Name
Snom Snom-DeskPhone-App
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
This App has been listed October 2026.
Category
SIP hardware and software endpoints
Vendor
Snom Hospitality devices
Snom Hospitality devices provisioning app.
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
This App has been listed September 2026.
Category
SIP hardware and software endpoints
Vendor
Snom Technology GmbH is a leading provider of innovative telecommunication solutions, specializing in the design and manufacture of high-quality VoIP telephones and communication endpoints.
With a strong focus on reliability, versatility, and user-friendly features, Snom has earned a reputation for delivering cutting-edge products tailored to meet the diverse needs of businesses and organizations worldwide.
Committed to excellence and customer satisfaction, Snom continues to push the boundaries of communication technology, empowering businesses to connect, collaborate, and thrive in today's dynamic digital landscape.
For further information refer to vendor website via link
Description
| Snom-DeskPhone App supports: | |||||||
| DeskPhone 7xx - Series | |||||||
| Snom D335 | Snom D140 | Snom D150 | Snom D713 | Snom D717 | |||
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| Display | 2,8" TFT colour | 3,36" TFT colour | 5" TFT colour | 5" TFT colour | |||
| Resolution (pixels) | 320 x 240 | 320 x 240 | 480 x 272 | 480 x 272 | |||
| Tiltable display | - | - | - | Yes | - | Yes | |
| LAN switch | 2 ports, Gbit | 2 ports 10/100 Mbps | 2 ports Gbit | 2 ports, Gbit | 2 ports, Gbit | ||
| PoE | IEEE 802.3af, class 2 | IEEE 802.3af, class 2 | IEEE 802.3af, class 3 | IEEE 802.3af, class 3 | |||
| IP | IPv4 & IPv6 | IPv4 & IPv6 | IPv4 & IPv6 | IPv4 & IPv6 | |||
| WLAN IEEE 802.11n/ac | - | - | - | Yes | |||
| Bluetooth | - | - | - | - | |||
| Headset connection via | EHS/DHSG/RJ9 interface | EHS/DHSG/RJ9 interface | EHS/DHSG/RJ9 interface | EHS/DHSG/RJ9 interface | |||
| Function keys | 8 SmartLabel keys (up to 32 functions) | 4 (12) self labeling | 8 (28) self labeling | 10 (36) self labeling | |||
| G.711 A-law, µ-law
G.722 (wideband) G.726, G.729AB, GSM 6.10 (FR) |
Yes | Yes | Yes | Yes | |||
| Soft-keys | 4 | 4 | 4 | 4 | |||
| SIP accounts | 12 | 12 | 12 | 12 | |||
| USB | 1 | 1 | 1 | 2 | 1 | ||
| Expansion module support | via USB | - | - | via USB | |||
| SRAPS (Redirect and Provisioning) | Yes | Yes | Yes | Yes | |||
The Snom DeskPhone App integrates the Snom Phones into the innovaphone PBX environment. After the initial setup, user and phonebook management can be done from the innovaphone myApps environment, so that no further activities need to be performed on the Gigaset Phones.
Functions
- Add / Remove Gigaset DeskPhones
- Configure the Phonebook, keys and PBX Menue on Snom DeskPhones
With the Snom DeskPhone App it is possible to automatically add and remove DeskPhones. In addition, the Phonebook, keys and PBX Menu configuration can be provisioned.
Multi-PBX ready
n.a.
Cloud ready
YES
Provided APIs
- Websocket
- AdminApi
- TableUsers
- Services
- PbxApi
Licensing
No license is required for this app
Prerequisites
For BLF key signaling and pick-up a Group is needed where all phones are member of and logged in.
a PBX Object DTMF Features must be configured, with activated "Autocomplete '#'"
The app must not be installed and set up via myApps, that must be done via browser!
Because the connection from myApps to the app platform is only recognised as an http connection by SDK, even if https is used.
at least knowledge about installing an App on the AP Platform and adding the App Object via PBX Manager
If the instance is operated in the innovaphone myApps Cloud, please request the following approvals on the Cloud RP via ticket at cloud@innovaphone.com, specifying the “instance number|domain name”:
musterschuster-p.innovaphone.com -> SIPS 5061 mit Check Certificate
musterschuster-a.innovaphone.com -> SIP 5060 (= Realm'00')
If you require additional realms for multiple customer master locations, e.g., for multiple Gigaset apps or instances, the following must also be requested:
musterschuster-a.realm01 -> SIP 50601
- bis max. -
musterschuster-a.realm50 -> SIP 50650
Versions
Compatible innovaphone firmware versions
- innovaphone V14r2
- innovaphone V15r1 final
Application versions used for interop testing
- Snom DeskPhone-App - 1021 sr1
- innovaphone V15r1 final
- Snom Desktop D810W, D815WB, D865 software:10.1.226.13
Configuration
Install the App
Snom- DeskPhone - App
innovaphone settings
As an admin, create the environment settings in the Snom DeskPhone App.
For the innovaphone PBX, enter the domain, the IP address of the PBX or the FQDN, the SIP- or SIP-TLS Port, the MasterPBX-Name and the PBX password. You can also set Longname or E164 as an alternative, when DN is not set. If you want to show VoiceMail Messages into Phone Display enter the VoiceMail Number. Also define if reverse proxy and/or STUN Server should be activated or not and configure it accordingly.
Snom settings
Enter the parameters for the phones to reach the App Platform. SIP realm and App Platform adress as an IP adress or FQDN. Also SIP port and protocol. if you need other SIP port then 5060/5061 via reverse Proxy. Port to Reverse Proxy still stays as 5060/5061.
Please note: If you want to use more then one Snom App instance or Snom DECT Provisioning in parallel, you need for each instance a SIP realm and a dedicated forwarding rule to the AP must be configured on the reverse proxy!
Username and password will be set for the phones web-ui. The phone connects via SIP with the App Platform, therefore the SIP-Password is needed. You can generate a random Password by using the button below.
If activating the additional admin mode, only basic settings will be shown in the web UI. After entering the administrator mode password, the complete admin web UI of the phone will be unlocked again.
number formatting
access code, prefixes, country and area code will be automatically read from the system.
this settings are not used by the phone at the moment.
key settings
This DeskPhone app reads the user's key configuration in two places. 1. Configured keys of the type: Dial and Partner
and 2. The user's favorites.
You can choose the order in which these two are displayed on the phone:
- Favorites first, then keys
- Keys first, then favorites
- Do not provision any changes
and you can choose where these keys should start on the phone:
- Ocupy from first page
- Occupy from second page
- Assign to key module
- Do not provision any changes
DekPhone App will automatically provide a PBX menu to the phones.
- Directory: will provide the local innovaphone LDAP contacts for dialing
- Diversion: see actual call diversion, set/change/activate/deactivate Diversion targets for Always, Busy and on No response.
- Group: show, join and leave Groups
- Presence: see actual Presence, change Presence to Online/Away/Busy/DND
- Working: see actual status of working and Start/Stop working
- advanced call forwarding: extend the Diversion menu by Diversion Busy and on No response.
- static groups: static Groups are shown on buttom of the list.
- function key: F4 as default, but you can choose F1-F3 also, or deactivate. this are they keys below the display of the phone.
- context sensitivity of the function key: e.g. on F4 normally info button is displayed when info messages are present, and into info menu the PBX menu button will shown until all mssages ar read, which this switch you can deactivate this behavior.
- menu name: this name will be displayed on the previously selected key.
phone book settings
Under Phonebook settings you can activate sync for a phonebook.
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there are three different phone books available, you can configure only one at a time. the same for all three, first thing to choose is phone book key and set a name that will be displayed on the key.
- the standard LDAP directory of the innovaphone PBX (PBX0), which is also integrated in PBX menu. Please enter the IP address, port and previously created access data for the innovaphone LDAP.
- LDAP server where you manuelly enter all parameters.
- Contacts APP, enter the neccessary parameters:
- phone book key : F3 (default)
- Phonebook key name: name that will be displayed on the key
- Host : innoapp.domain.de (address of the AP)
- Port : 636
- TLS : yes
- LDAP search base : dc=entries
- Username : [from PBX-Manager / AP Contacts / Change Configuration / User (LDAP)]
- Password : [from PBX-Manager / AP Contacts / Change Configuration / Password (LDAP)]
- Name filter : (|(cn=%)(sn=%))
- Number filter : (metaSearchNumber=%)
- all other entries as shown in below screenshot are preconfigured
custom provisioning settings
You have the possibility to add provisioning parameters by your own in xml strings. You can find an overview of provisioning parameters here:
Snom Desktop Phone Settings
please have in mind, that you have to replace special signs with placeholders:
& - &
‘ - '
< - <
> - >
” - "
Ä - Ä
Ö - Ö
Ü - Ü
ä - ä
ö - ö
ü - ü
ß - ß
Advanced settings
- "Reload Snom Devices" will be reload all Snom DeskPhones from Devices List. Keyword is the APP-Name, which is also inserted into the Devices. Wildcards are allowed.
- Execute Provisioning NOW will send a SIP-Notify to every connected Phone to force them to pull again the Provisioning File from Provisioning App.
- Firmware URLs: if you want to Update DeskPhone Firmware by the Provisioning App enter here a Web Url where the Phone can download it. e.g. path from Snom Wiki Firmware File. Snom Desktop Phone update center
- provisioning via HTTP instead of HTTPS: Snom DeskPhones does NOT support self signed certificates! if you have no official sigend certificates, force the App to provide a HTTP Link insted of HTTPS. The fact that the Copy Link button is not displayed is a restriction in the innovaphone SDK for unsecure connections.
- generate new secret: if needed you can generate a new secret. or if you have to reinstall the app, you can copy your previously used secret in.
- provisioning path: The app generates a provisioning path from its data. This path does not change as long as you do not regenerate a new secret. Copy this path and paste it on every new phone, you have to copy the Provisioning URL into the phone via Web-Ui. Setup --> Advanced --> Update --> Setting URL: copy it here and apply. Afterwards type on the phone: Settings --> Maintenance (5) --> Synchronize Settings (4) --> Ok
Add Devices to User and start Provisioning
Now create new end devices as usual via UserAdmin or the Profile app. Select "Snom + APP-Name" in the manufacturer selection field and then enter the MAC adress of the phone. You can find the MAC of the phone on the box, under the phone or by pressing settings --> Information (6) --> System Info (2) on the phone.
After you have saved the new phone, you have to copy the Provisioning URL into the phone via Web-Ui.
Setup --> Advanced --> Update --> Setting URL: copy it here and apply.
Afterwards type on the phone: Settings --> Maintenance (5) --> Synchronize Settings (4) --> Ok
Release Notes
Update Notice
Even though this should be the standard procedure, we would still like to point this out.
Before installing an update, we recommend backing up the PBX and the Snom application on the application platform so that a rollback of the configuration is possible.
1021 sr1
- Startversion
Known Problems
URLs are shown as http instead of https
The app must not be installed and set up via myApps, that must be done via browser!
Because the connection from myApps to the app platform is only recognised as an http connection by SDK, even if https is used.
MOH not working
put this parameter in the custom phone settings part:
<user_hold_inactive idx="1" perm="">on</user_hold_inactive>
Same SIP Port/Protocol for PBX and APP-Plattform via Reverse Proxy
is not working, due to load optimizations of Reverse Proxy. choose 5061/TLS for PBX and 5060/TCP for App Plattform.
Provisioning of devices via Users Admin not working
Please note the following for environments that do not have Internet access. In this case, the assignment of devices via the Users Admin may be disrupted. The Snom App works together with the provisioning service of the Devices App. The online provisioning server from innovpahone "config.innovaphone.com" is entered as the default in the Devices app. If the environment cannot reach the server, the process is aborted. To avoid this, offline provisioning must be configured for the domain in the Devices app. https://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_Offline_Provisioning
Provisioning option not available in Users Admin when giving Profile app a custom name
When the name or long name of your profile app PBX object differs from the default names "Profile" (long name) and "profile" (name), you won't have the option to select "Snom - Snom Provisioning" as the manufacturer of the phone if you try to create new phone registrations via Users Admin.
no Audio / disconnect after 30 - Snom phone is connected through a Reverse Proxy
Media Relay works only in a LAN. For working through a Reverse Proxy a view more settings are needed. See here: https://wiki.innovaphone.com/index.php?title=Howto13r3:Step-by-Step_Media_Relay_connection_for_third_party_phone
Related Articles
Contact
Contact Details
Contact Details
| Company Name: | Snom Technology GmbH |
| Street: | Aroser Allee 66 |
| ZIP/City: | 13407 Berlin Germany |
| Country: | Germany |
| Phone: | +49 30 39833-0 |
| Fax: | +49 30 39833-111 |
| Mail: | officemanagement@snom.com |
| Internet: | Snom Technology GmbH |
| Contact: | Snom contact |
| Support: | Snom Service Hub |