Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App
Product Name
Certification Status
Category
Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Vendor
CASERIS GmbH – Software Made in Germany for Efficient Customer Communication
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.
Description
This TIMIO. Contact Center App is used to integrate a full-featured CASERIS Omnichannel Contact Center into innovaphone myApps, providing agents with a fully embedded omnichannel workspace.
CASERIS and innovaphone share a common vision: powerful, sovereign communication software developed and operated in Germany. Both solutions are built on the principles of data sovereignty and GDPR compliance.
TIMIO. Contact Center complements the innovaphone myApps ecosystem without competing with it. While innovaphone provides the trusted telephony and UC foundation – PBX, presence and collaboration – TIMIO. Contact Center adds structured omnichannel customer dialogue: routing, IVR, AI-assisted workflows, email management, and real-time reporting.
The integration is deep: single sign-on, presence synchronisation, and a zero-installation experience for end users. TIMIO. launches directly from within myApps – no media breaks. Two German manufacturers. One architecture. Full data control.
Please note: This app does not include a Contact Center. A running full-featured CASERIS Omnichannel Contact Center instance is required for operation – either as an on-premise installation (TIMIO. CX Contact Center) or as a cloud subscription (TIMIO. 360, excluding Collaboration modules and telephony add-ons, as these are provided by innovaphone myApps).
CASERIS GmbH - About this application
TIMIO. Contact Center -> have a look at the full description
Functions
myApps Integration
- agent workspace integrated in myApps
- single sign on
- presence synchronistation
TIMIO. Contact Center
For a list of all features look here: full description
Multi-PBX ready
There are no known restrictions.
Cloud ready
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.
Supported languages
English, German
Provided APIs
No APIs provided.
Licensing
TIMIO. Contact Center (cloud/on-premise) agent licences are required. Please reach out to our sales team.
Prerequisites
TIMIO. Contact Center
- TIMIO.360 cloud subscription
OR
- on-premise installation
innovaphone PBX
- Working innovaphone PBX
- innovaphone soft-/hardphones for telephony
innovaphone myApps
- administrative rights for configuration
Versions
Compatible innovaphone firmware versions
- innovaphone >= v15r1
Application versions used for interop testing
- TIMIO. Contact Center v18.01
- innovaphone v15r1
Configuration
- install app and create instance
- open innovaphone settings app
- choose TIMIO. Contact Center and add your TIMIO. instance
- TIMIO. App will appear to selected users in myApps client
Contact
| CASERIS GmbH |
| Am Birkenfeld 1-3 |
| 52222 Stolberg |
| Tel: +49 (0) 2402 7654 321 |
| Fax: +49 (0) 2402 7654 456 |
| Mail: info@caseris.de |
| Web: www.caseris.de |
For any questions please refer to our contact page.