Howto:Trizwo Support App - trizwo GmbH IT & Communication - Partner App
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Product Name
trizwo GmbH IT & Communication trizwo Support App
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
This App has been listed October 2022.
Category
VoIP system management products
Vendor
Description
The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves.
Functions
Short summary of the most important features:
- Editable Homepage: Contact information as well as procedural instructions can be saved here.
- Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
- The homepage can be edited in the editor.
- To create a support ticket configuration data as well as system logs are needed.
- Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
- Through List Creator information of user objects in the PBX can be exported into various formats.
- Lists can be created, that show which license is assigned to which user.
Multi-PBX ready
There are no known restrictions.
Cloud ready
There are no known restrictions.
Licensing
none
Versions
Compatible innovaphone firmware versions
- innovaphone at least V13r2sr1
Application versions used for interop testing
- trizwo Support App: 13r2 131015sr21
- innovaphone V13r2sr5
Configuration
For configuration, please refer our website or the technical documentation.
Contact
| Anne Muth | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| trizwo GmbH IT & Communication | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Biedenkamp 1A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 21509 Glinde | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 40 611980 101 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 40 611980 2101 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | anne.muth@trizwo.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||