Howto:Troubleshooting innovaphone Solutions
This information applies to
- innovaphone products/solutions
Goal of this article it's to provide short and concrete information depending on the product/solution and the problem/issue how to capture/obtain traces and logs for a proper debugging on Support case and also check if this traces/logs are OK (contain the information about the issue/problem).
In order to do we should already have knowledge about how to do remote pcap on innovaphone devices and also how to define the debug/trace flags.
Note that troubleshooting a bug/issue sometimes could be complex so the information here could not apply exactly to all cases however could help us understand were to look and how to do tracing/logging of innovaphone solutions in the right place in many of the cases.
- Device don't obtain DHCP Vendor Options from the DHCP Server.
- At debug.xml clear all the flags and set:
IP/DHCP IP/TCP/UDP Traffic Remote PCAP/Enable
Remote pcap taken immediately after reset will show what happens.