Howto:VIPCall - MediaRunway - Partner App
Product Name
MediaRunway VIP Call
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Testing of this product has been finalized June 2023.
Category
Computer Telephony Integration and Unified Messaging / Unified Communication
Vendor
MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.
Description
VIP Call allows you to create a Fastlane ticket for VIP customers and other calls using a PIN. So that a team can be prioritized or an employee can be reached directly. This enables a better experience on both sides of the phone line, can speed up processes and increase customer satisfaction.
MediaRunway - About this application
Functions
Every granted user can add as many VIP Callers as needed. After the set time expires, the VIP Call is automatically removed, unless a lifetime code has been generated. As long as the VIP code is valid, the caller can transfer himself from the queue directly to the user.
Admin Area
Select a PBX where you want to connect to. Choose a waiting queue for your VIP's. Add a license to your users. If you have to change something in the queue yourself, activate the maintenance mode first.
Licensing
Licensing: One license per user with any number of devices for one waiting queue. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.com.
Example: "Hello MediaRunway, we would like to purchase the VIP Call app. Here is our authentication key 1113335557. A one year license for 10 users would fullfill our needs. Please send us the license key as fast as possible. Best reagards"
Enter license key and activate user license: Simply enter the license key that you received from us. After that, you should see the valid date of your license and the number of available user licenses. Next to the desired user name, activate or deactivate the user's license.
Prerequisites
Knowledge about installing an App, adding the App Object for the users. The steps of the installation process are the same as described in this article "Callback - Install App from App Store" only with different names. We need to install the app, add an app instance, and the app objects, the names of these can be found in the "Installation" area of this article.
What you need is this Wiki article and a valid license. For a valid license please install the app and in the admin area of the app you will find the authentication key. Please send us this authentication key, together with the number of users and the desired license period to myApps-sales@mediarunway.com.
Versions
Compatible innovaphone firmware versions
- MediaRunway VIP Call 1.0 (132xxx)
- innovaphone V13r2
- innovaphone V13r3
Application versions used for interop testing
- MediaRunway VIP Call 1.0 (132xxx)
- innovaphone IPVA V13r2 sr17
- innovaphone IPVA V13r2 sr18
- innovaphone IPVA V13r2 sr19
- innovaphone IPVA V13r3 final
- innovaphone IPVA V13r3 sr1
- innovaphone IPVA V13r3 sr5
- innovaphone IPVA V13r3 sr14
Release Notes
MediaRunway VIP 132035 sr30
NEW
- Now the users marked as "excutive" are available for license allocation
FIXED
- Announcements for the queue that were configured via the Pbx Manager no longer disappear
- IMPORTANT: While making changes via the Pbx Manager, the maintenance mode in VIP should be switched on. Once the changes have been completed, this can be deactivated again and the current settings of all queues will be reloaded. Alternatively, the Refresh button in the admin interface can be used, whereby maintenance mode is the preferable way because VIP App user interactions are blocked during maintenance mode.
Configuration
In order for users to create VIP codes for your callers, you need a valid license, rights assigned to users and a configured queue for your VIP callers. See the previous images for more information. In the next section we will cover the installation of the app.
Installation
After installing the App, adding the App instance and the App Object for the users and the admin, one can start using "VIP Call". The steps of the installation process are the same as described in this article "Callback - Install App from App Store" only with different names.
AP manager settings
PBX manager settings
Checkmark your users config and admin config for the corresponding app object while adding the object.
Please restart the application using the "Ap Manager" after adding the user and admin objects (make sure you don't onlyrestart the instance).
Afterthat you can proceed with your PBX and waiting queue configuration and the licensing part inside VIP admin area.
Contact
| MediaRunway GmbH & Co. KG |
| Venloer Str. 8 |
| D-41569 Rommerskirchen |
| Tel: +49 2183 80628-0 |
| Mail: myApps-sales@mediarunway.com |
| Support: myApps-support@mediarunway.com |
| Website: MediaRunway.com |
For any questions please refer to our contact page.