Howto:Voxtron Communication Center - Testreport
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Summary
- Test report of innovaphone PBX and Voxtron Communication Center according the test plan created by Voxtron.
- The test were successful and all required tests were passed. As a result the Voxtron Communication Center is qualified as a Engineered Product.
Certification Status
The tests for this product have been completed and it has been approved as a engineered product (Certification document).
Testing of this product has been finalized October, 2011.
Version
- Voxtron VCC
- IVR: 7.0.22
- CC: 7.0.33
- CTI: 5.0.14
- X-CAPI: 3.3.226.0
- innovaphone Firmware:
- PBX 9.00 Hotfix4
- TSP 8.00 Hotfix1 (8075)
Test Setup
- M1
- Phone on Master PBX
- A1
- Agent 1 Phone
- A2
- Agent 2 Phone
- E1
- External Phone
Connection to innovaphone PBX
- CTI module uses Innovaphone TSP to monitor/control Agents.
- Media connection to the PBX is handled by X-CAPI and used by IVR module of Voxtron Communication Center.
Test Results
TAPI Tests
| Tested feature | Result |
|---|---|
| Dial - A1 call to A2 | OK |
| Answer Direct Call - A2 answer/pickup A1 Call | OK |
| Answer Redirect Call - A2 answer/pickup redirected Call from M1 to A1 | NOK |
| Consultation Call/Transfer - M1 call to A1,A1 transfer to A2 with Consultation | OK |
| Blind/Direct Transfer - M1 call to A1,A1 make direct transfer to A2 | OK |
| Switch Between Calls - M1 call to A1,A1 hold and call to A2, A1 switch between calls/lines | OK |
| 3way Conference Call - M1 call to A1, A1 make consultation call to A2,A1 enable 3way conference between 3 users | OK |
XCAPI Tests - SIP GW Without Registration Mode
| Tested feature | Result |
|---|---|
| Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
| Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
| Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
| Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
| DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
| DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
| MWI - Voicemail Message Waiting Indication | Not tested |
| Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
| Redirect Call (redirected number indication) | OK |
| Call Type (type of redirection call) | OK |
XCAPI Tests - H323 GW Without Registration Mode
| Tested feature | Result |
|---|---|
| Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
| Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
| Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
| Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
| DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
| DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
| MWI - Voicemail Message Waiting Indication | Not tested |
| Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
| Redirect Call (redirected number indication) | OK |
| Call Type (type of redirection call) | OK |
XCAPI Tests - H323 PBX Registered Mode
| Tested feature | Result |
|---|---|
| Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | OK |
| Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | OK |
| Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | OK |
| Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | OK |
| DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | OK |
| DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | OK |
| MWI - Voicemail Message Waiting Indication | Not tested |
| Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | OK |
| Redirect Call (redirected number indication) | OK |
| Call Type (type of redirection call) | OK |
XCAPI Tests - SIP PBX Registered Mode
| Tested feature | Result |
|---|---|
| Supervised Transfer (Int.) - M1 call to IVR, IVR transfer to A1 | Not tested |
| Supervised Transfer (Ext.) - E1 call to IVR, IVR transfer to A1 | Not tested |
| Blind Transfer (Int.) - M1 call to IVR, IVR blind transfer to A1 | Not tested |
| Blind Transfer (Ext.) - E1 call to IVR, IVR blind transfer to A1 | Not tested |
| DTMF (Int.) - M1 call to IVR, M1 dial DTMF code to reach A1 | Not tested |
| DTMF (Ext.) - E1 call to IVR, E1 dial DTMF code to reach A1 | Not tested |
| MWI - Voicemail Message Waiting Indication | Not tested |
| Interagent Transfer - IVR Transfer call to A1, A1 transfer call to A2 | Not tested |
| Redirect Call (redirected number indication) | Not tested |
| Call Type (type of redirection call) | Not tested |
Test Notes
- MWI Function tests were not conclusive so they were marked as not tested. MWI messages are only sent from innovaphone to XCAPI in H.323 mode or SIP Registered at PBX. The Voxtron MWI Configuration was not clear during the tests. XCAPI supports MWI indications.
- During the tests was detected an issue when External User disconnect call before connect in the Blind transfer Scenario and using SIP. This is fixed by enabling the option at Gateway Object "No Inband Disconnect".
- Transfer Type on VCC must be set to "Explicit Call Transfer Explicit" to work properly, during the tests we notice that Implicit transfers don't work when using SIP.
- Called Number Type on VCC must be set to "Last redirecting number" in order to receive correct number on a Redirect Call.
- The CAPI show us a issue when answering a redirected call (i.e Call forward, Recall Call), the button to pickup the call it's not available (grey) to the user. This issue was reported to Voxtron Support in order to fix this in future version.
Configuration
Innovaphone TSP
- To use CTI with Voxtron we need to install and setup innovaphone TAPI Service Provider with default configurations.
- Here we can find more information about innovaphone TSP Configuration: Innovaphone TSP
XCAPI
- During the tests different configurations of XCAPI were used, H.323/SIP GW Mode and Registered at PBX. However the method recommend and fully working it's by registering the XCAPI at the PBX on a GW Object using SIP Protocol.
- Here we can find more information how to configure XCAPI: XCAPI
Voxtron Communication Center
- Voxtron is always installed and configured by certified Voxtron technician.
- But here are some screenshots of the required options to work with innovaphone:
- Menu IVR -> Call Control -> Inbound -> Called number type - Last redirecting number
- Menu IVR -> Call Control -> Outbound/Transfer -> Transfer Type - Explicit Call Transfer Explicit
