Howto:What is a 3rd Party Product
Overview
What it is all about
A major design principle for innovaphone products is being based on standards strictly.
While this brings a number of substantial advantages to the customers, amongst others a huge base of 3rd applications that can work with innovaphone gear, it may sometimes create headaches for the innovaphone professional in charge of designing solutions. H450, TAPI, Empty Termcaps, DSS1, H.245, XML, SS7, .... it's easy to get lost in the standards jungle! Application interoperability thus is key to successful integration with 3rd party software.
To assist with determining application interoperability, innovaphone entertains a 3rd party product list. It has 3 major building blocks
- products known as interoperable due to customer testimonial (referral product)
- products which have been interoperability-enhanced by a joined effort of vendor and innovaphone engineers in innovaphone labs (engineered product)
- products tested by innovaphone (tested product)
All such products will be listed in the 3rd party product list. Products that have been tested OK in innovaphone labs additionally will bear the innovaphone recommended product 
logo.
What it means
So what exactly can you expect from a 3rd party product?
- Referral Product
- has been used successfully in one or more major customer projects known to us. The project may be described in a user story, also, we may be able to provide contact information of the partner who has implemented the project upon request (contact your innovaphone sales rep). Also, 3rd party devices tested by their respective vendors may qualify as Referral Product if there is a written documentation made available in our wiki (see Howto:Guidelines for Testing 3rd Party SIP Devices for details)
- Engineered Product
- vendor has worked with us in our labs to enhance/ensure interoperability based on his own requirements/test plans
- Recommended Product
- product has passed tests in the innovaphone labs OK. This means that all relevant interface used to interact with the innovaphone devices do work as expected. It does not mean that the passing product is the greatest product in the world. Instead, it says that the product interfaces ok with innovaphone. There may or may not be a better product, or a product more suitable for specific requirements available. This decision is deliberately left to the market.
What is a potential candidate for a 3rd party product?
Any product that actually interfaces to innovaphone gear may be considered as recommended product. However, as a rule of thumb, we do not list nor test basic network infrastructure devices.
What has to be done to list a new 3rd party product?
See the hitchikers guide to the 3rd party product for a description of the procedure.
List of 3rd party products
The list is structured in various categories. Please note that a single product may appear in more than one category. As an example, application suites including both CTI and Call Center functions are quite popular.
3rd Party PBX
[[:Category:3rdParty PBX|List of articles in Category:3rdParty PBX]]
Alarm server Products
List of articles in Alarm system/server solutions
Billing System / Call Management
[[:Category:3rdParty Billing System / Call Management|List of articles in Category:3rdParty Billing System / Call Management]]
CTI and UMS applications
[[:Category:3rdParty CTI and UMS applications|List of articles in Category:3rdParty CTI and UMS applications]]
Call Center Applications
[[:Category:3rdParty Call Center Applications|List of articles in Category:3rdParty Call Center Applications]]
Directory Services
List of articles in Directory Services
Gateways
H.323 and SIP Terminals
[[:Category:3rdParty Terminals|List of articles in Category:3rdParty Terminals]]
Headsets
List of articles in 3rd party Headsets
Hotel / Hospitality and Care
[[:Category:3rdParty Hotel / Hospitality and Care|List of articles in Category:3rdParty Hotel / Hospitality and Care]]
IP Voice Conferencing Systems
[[:Category:3rdParty IP Voice Conferencing Systems|List of articles in Category:3rdParty IP Voice Conferencing Systems]]
Music on Hold Solutions
[[:Category:3rdParty Music on Hold Solutions|List of articles in Category:3rdParty Music on Hold Solutions]]
Network Infrastructure Products
[[:Category:3rdParty Network Infrastructure Products|List of articles in Category:3rdParty Network Infrastructure Products]]
Network Management and Assessment Tools
[[:Category:3rdParty Network Management and Assessment Tools|List of articles in Category:3rdParty Network Management and Assessment Tools]]
Network Security Appliances
[[:Category:3rdParty Network Security Appliances|List of articles in Category:3rdParty Network Security Appliances]]
Professional Announcements
[[:Category:3rdParty Professional Announcements|List of articles in Category:3rdParty Professional Announcements]]
SIP Provider
List of articles in All SIP Telephony Provider (i.e. Carrier)
Statistics / Monitoring
[[:Category:3rdParty Statistics / Monitoring|List of articles in Category:3rdParty Statistics / Monitoring]]
Solutions for Mobile Extensions
[[:Category:3rdParty Solutions for Mobile Extensions|List of articles in Category:3rdParty Solutions for Mobile Extensions]]
Voice Recording
[[:Category:3rdParty Voice Recording|List of articles in Category:3rdParty Voice Recording]]
3rdParty Wireless System
[[:Category:3rdParty_Wireless_System|List of articles in Category:3rdParty Wireless System]]