Howto talk:IQM Statistical CSV Data for Agent and Queue

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Hallo, in der Spalte J der Queue-Statistik "Number of agents logged in the group", wird hier der Max-, Min- oder Durchschnittswert für die vergangene Viertel Stunde verwendet? Gruß Roland

See http://wiki.innovaphone.com/index.php?title=Howto:IQM_Statistical_Excel_Data_for_Agent_and_Queue

"So while calls (in/out/abandoned) are simple items, the number of logged Agents is not so simple to calculate and should be explained. Of cause also an Agent is or in or out, but during the time period this value can change. If for example for 2 minutes 10 Agents are logged, then for 8 minutes just 1, than again 3 etc. an average has to be considered. To solve this problem iQM is doing a scan each second how many Agents are logged, and calculate the average. Where “1.49” is displayed “1” and “1.51” as “2”. Please note that this calculation is not done in the Total row of the single day."

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