Reference13r1:Concept Software Rental

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There are also other versions of this article available: Reference13r1 (this version) | Reference13r2

The software rental may include all the innovaphone software licenses indicated in the price list. The rental fee is charged via the so-called iSC (innovaphone service credits), managed in the respective customer account. iSC can be purchased through an authorized innovaphone partner.

Applies To

This information applies to

  • innovaphone PBX from version 13r1


  • innovaphone PBX version 13r1 sr3 or higher
  • a running App Platform and access to the Devices App

Rental program and Payment method

innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible rental program. The iSC are bound on a customer specific account. As soon as a software license is activated for renting, the account balance starts decreasing, in function of the given rental configuration.

  • iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account. The customer account is logically connected to the my.innovaphone license portal. The rental licenses however, are managed exclusively via the Devices App.
  • iSC are not bound to specific software licenses or devices, but to a customer account. Existing iSC balances can therefore be used flexibly, by the same customer, to rent other licenses or services.
  • The rental program is operational, as long as a positive iSC balance is available on the customer account. The rental does terminate immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.
  • Starting 7 weeks before a customer will run out of iSC, a weekly alert email will remind the administrator to recharge the customer account with iSC. This feature has to be activated in the domain settings, <Edit> tab, by entering an email address in the field <E-mail address(es) for warning of rental expiration>.

Software Rental Program

This program can apply to two different scenarios (with a different pricing):

  • software operated on devices at the customer's premises.
    This could eventually be the innovaphone PBX software, conferencing licenses, etc. installed on innovaphone hardware (a Gateway, such as IP3011) or a private virtual machine (IPVA) on a customer owned server, typically operated at the customers' location.
  • software operated within the myApps Cloud Service, a cloud platform operated by innovaphone.
    In this case an innovaphone PBX software, conferencing licenses, etc. are operated within the innovaphone cloud platform.

Hardware licenses

  • Eventually needed Hardware licenses (e.g. channel licenses) have to be bound on the specific device in my.innovaphone itself (currently this is not be handled within the Devices App). Those need to be downloaded from my.innovaphone and on the device with the already known methods.

Technical aspects

The rental duration is calculated on each license or balance change in the domain. Consequently, after each change in the configuration new licenses, with a new duration are transferred to the gateways and also stored in the Devices App itself. If the rental expires, the gateway reboots and the licenses are not operational anymore. The licenses are also transferred after each reconnect of a gateway to the Devices App.

* For license and balance changes, the Devices App must be online and have access to!


  • Question: Is it possible to divide a given activation key (e.g. containing 1000 iSC) and charge various customer accounts?

Answer: YES, this is possible!
Proceed like this:
(1) Open and click on the "Licenses" tab.
(2) Following, select your project under "Projects".
(3) Press "Add" and paste the given activation key. Then press <Next>.
(4) The iSC value, contained in the given activation key, is displayed. Press <OK> to bind this iSC value to your own balance.
(5) Via the tab "Own Activations" followed by "Create", new activation keys can be created, until the balance is zero.
(6) For further information, please refer to the article Reference:My Innovaphone.


The procedure for the activation of Software Rental is nearly identical, for both previously mentioned scenarios.

  • In the devices App, select the domain for which rental will be activated.
  • Select the tab “Software Rental”
  • If you already have a my.innovaphone account, please enter username and password, and press <Login>.

In case you do not have a my.innovaphone account, please click on the link to the portal my.innovaphone to create a new account.

  • If you didn't conclude a software rental contract yet, the Devices App will tell you so and you can conclude such a contract inside the portal my.innovaphone
  • After you have concluded a contract, innovaphone must first approve this contract. If the contract is approved, you will receive an email.
  • Finally, reopen the software rental tab and you will be able to start renting software.

Charge iSC Account Balance

Charging manually

  • Press the button <Charge Balance>.
    Ref13r1ConceptSwRental Charge01.png
  • Paste the activation-key and press <Check> to verify its validity.
    Ref13r1ConceptSwRental Charge03.png
  • If the activation-key contains the expected iSC value, proceed by charging the value onto your customer account.
    Ref13r1ConceptSwRental Charge04.png
  • The new balance appears in the menu. Eventually prior activated software licenses are deducted immediately.
    Ref13r1ConceptSwRental Charge05.png
  • An additional information field is indicating the monthly consumption of iSC, based on the rented software licenses (configuration below).
    In addition, the possible operation period is displayed, calculated on the given iSC balance.
    Ref13r1ConceptSwRental Charge06.png
* The rental costs are deducted in seconds, starting from the moment of activation. If no iSC
are loaded into the customer iSC account, the operation of the rented installation will not
initiate or be discontinued automatically.

Charging automatically

For the convenience of our users, innovaphone implemented an iSC Reloading Service, which will - when necessary - automatically recharge the balance. In this case, automatically an invoice is being generated and sent to the partner.


  • In the first step, use the drop-down menu, to select the PBX for “software rental” operations, and press <Add to rent>.
    Ref13r1ConceptSwRental Config01.pngRef13r1ConceptSwRental Config01.png
  • Select the required software licenses, jointly with amount of licenses needed (e.g. Port-Lic x 25, UC-Lic x 25, etc.). Beneath each license item, the corresponding charges in iSC per month are displayed. To add this license to the PBX press <Add license>.
    Ref13r1ConceptSwRental Config01.pngRef13r1ConceptSwRental Config03.png
  • The areas and values marked with yellow color indicate the changes, compared to the prior configuration. Thus, it is possible to see the consumption preview per PBX (important, in case there are more than one PBXs) and the total consumption preview for the entire account.
    - Further licenses can be included by pressing <Add license>
    Ref13r1ConceptSwRental Config04.png
  • To finalize the configuration, when all required software licenses have been configured, press <Apply>
    Ref13r1ConceptSwRental Config05.png
  • Please verify, the monthly iSC consumption, for the newly created software renting configuration. To accept and activate the charging of the iSC balance, press <Change with costs>.
    Ref13r1ConceptSwRental Config06.png
  • The software configuration of this PBX is activated successfully. The new monthly iSC consumption is displayed, beneath the PBX name.
    The iSC account balance is decreasing, in accordance with the configured iSC charges. The calculation is made on a per second basis.
    Ref13r1ConceptSwRental Config07.png

Rental history

Beside the possibility to download the history through the Devices App UI, there is an API for automated downloads.

Known Issues

Reinstall of the PBX or Devices App

Currently the leased licenses are bound to the PBX only when clicked on the confirmation button "Chargeable change"/"Kostenpflichtig ändern". If the PBX has to be reinstalled you need to edit rental licenses and then click on this button to load the rental licenses in the PBX again

No mixed licenses

If you have licenses of different versions you can only use the software of the smallest version. As well please be aware if you have software rental licenses of v13 and the PBX receives from another device v12 licenses that this causes problems.

No Sysclient2

Devices with Rental-licenses may not be configured with the second (hidden) sysclient-url (AdvancedUI -> Maintenance/Diagnostics/Config show -> config change SYSCLIENT2) as there can only be one source for Rental-licenses.