Reference13r2:Concept myAPPs Search in local-Outlook Contacts

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Requirements

Microsoft Office Outlook
PBX Version 13r2
myAPPs Windows launcher version 13r2
configured MAPI profile in Outlook (connection to Exchange Account)

Configuration

By default the feature is enabled. It can be deactivated in the myAPPs-Windows-launcher settings.

Search Attributes

Forward search is performed for firstname and/or lastname in all exchange accounts. Reverse lookup is done on normalized CGPN.

Result Attributes

Following attributes within Outlook are displayed upon name search (if available):

OFFICE_TELEPHONE_NUMBER
OFFICE2_TELEPHONE_NUMBER
HOME_TELEPHONE_NUMBER
HOME2_TELEPHONE_NUMBER
MOBILE_TELEPHONE_NUMBER
BUSINESS_FAX_NUMBER

Troubleshooting

Tracing and logging

In the tracing folder you will find logfiles named "myAppsOutlookSearch-*.txt".

If there is no 'myAppsOutlookSearch.txt'-file at all, check if Outlook has registered itself in the Windows registry: The Windows registry should contain two registry entries under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE (check via the 'regedit'-command):

(Default): pointing to 'OUTLOOK.EXE'-file.
Path: pointing to the directory of Outlook.

Search in public contacts

Note: evaluated by partner

When searching public contacts is not possible, check following settings:

Open Outlook account settings
Edit user account, step to 'more settings', select tab 'Advanced'
Activate "Download public folder favourites"
Add the public folder within favourites
Restart Outlook
Outlook synchronises the contacts
Restart myApps

Known limitations

Works only with windows launcher and so Windows compliant only.
Search is done in all accessible directories. Any access restrictions need to be set via Exchange.
High load on Exchange Server duo myAPPS Outlook search feature, this can happen if the feature "Exchange-Cache-Mode" it's not enabled on the Account settings of Outlook so it's advised to use this feature to avoid high load on the Exchange Server.