Reference9:IQM Supervisor Help English

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Description Supervisor mode iQM Dashboard (from build 80308)


Supervisor mode shows the status of up to six waiting queues at a glance. If there are more than 6 queues in a system, one or more additional monitoring panels can be installed.

The displayed width (number of queues) depends on the number of queues configured on the iQM Supervisor server. In the example below, 6 queues are configured.

Image:Sup01.png

The displayed data is automatically reset every day and therefore always shows the current daily values.

Legend

Image:Sup02.PNG

1. Waiting calls in the queue

2. Calls plotted as a function of peak (10)

3. Duration of occupancy of the queue (not the waiting time!)

4. Calls

5. Answered calls

6. Missed (abandoned) calls

7. Number of available agents (in the group and without a presence entry)

8. List of Agents. Black writing on white background = free. Background for not in the group ("Not in 1st group") and for presence entry ("Presence") adjustable in the configuration. Font color for agent in the ringing state ("Ringing Agent") and busy ("Busy Agent") configurable in the configuration.

9. Queue name

10. Peak value, is tracked automatically (auto-tune)

11. QoS answered calls

12. QoS lost calls

13. Agents associated with the group


The displayed data is automatically reset every day and therefore always shows the current daily values.

As of Build 80318, the call duration (blue in the example, the phone has been ringing for 39 seconds) and the speaking time (red in the example, Michele has been speaking for 44 seconds) are also displayed in real time for the agents.

Image:Sup03.PNG

Related Articles

Howto:Queue_Monitor_-_Overview

Howto:Queue_Monitor_-_Setup_and_Localization

Howto:PBX-QueueMonitor_Client

Howto:IQM_Dashboard

Howto:IQM_Colour_Agent_Table

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