Howto:Troubleshooting innovaphone Solutions: Difference between revisions
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==Applies To== | ==Applies To== | ||
This information applies to | This information applies to | ||
* | * innovaphone products/solutions | ||
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==More Information== | ==More Information== | ||
== | Goal of this article it's to provide short and concrete information depending on the '''product/solution''' and the '''problem/issue''' how to capture/obtain traces and logs for a proper debugging on Support case and also check if this traces/logs are OK (contain the information about the issue/problem). | ||
=== | |||
In order to do we should already have knowledge about how to do remote pcap on innovaphone devices and also how to define the debug/trace flags. | |||
== | Note that troubleshooting a bug/issue sometimes could be complex so the information here could not apply exactly to all cases however could help us understand were to look and how to do tracing/logging of innovaphone solutions in the right place in many of the cases. | ||
==Innovaphone Devices== | |||
=== DHCP Service related issues === | |||
* Examples: | |||
** Device don't obtain DHCP Vendor Options from the DHCP Server. | |||
* At debug.xml clear all the flags and set: | |||
IP/DHCP | |||
IP/TCP/UDP Traffic | |||
Remote PCAP/Enable | |||
Remote pcap taken immediately after reset will show what happens. | |||
==Innovaphone Applications== | |||
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[[Category:Howto|{{PAGENAME}}]] | [[Category:Howto|{{PAGENAME}}]] | ||
Latest revision as of 11:08, 4 July 2014
|
FIXME: still in progress |
Applies To
This information applies to
- innovaphone products/solutions
More Information
Goal of this article it's to provide short and concrete information depending on the product/solution and the problem/issue how to capture/obtain traces and logs for a proper debugging on Support case and also check if this traces/logs are OK (contain the information about the issue/problem).
In order to do we should already have knowledge about how to do remote pcap on innovaphone devices and also how to define the debug/trace flags.
Note that troubleshooting a bug/issue sometimes could be complex so the information here could not apply exactly to all cases however could help us understand were to look and how to do tracing/logging of innovaphone solutions in the right place in many of the cases.
Innovaphone Devices
- Examples:
- Device don't obtain DHCP Vendor Options from the DHCP Server.
- At debug.xml clear all the flags and set:
IP/DHCP IP/TCP/UDP Traffic Remote PCAP/Enable
Remote pcap taken immediately after reset will show what happens.