Reference13r2:Concept myAPPs Search in local-Outlook Contacts: Difference between revisions
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== Troubleshooting == | == Troubleshooting == | ||
=== Tracing and logging === | === Tracing and logging === | ||
In the [[Reference13r2:Concept_myApps_platform_services#Troubleshooting|tracing folder]] you will find logfiles named "myAppsOutlookSearch-*.txt" | In the [[Reference13r2:Concept_myApps_platform_services#Troubleshooting|tracing folder]] you will find logfiles named "myAppsOutlookSearch-*.txt". | ||
If there is no 'myAppsOutlookSearch.txt'-file at all, check if Outlook has registered itself in the Windows registry: | |||
The Windows registry should contain two registry entries under ''Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE'' (check via the 'regedit'-command): | |||
* (Default): pointing to 'OUTLOOK.EXE'-file. | |||
* Path: pointing to the directory of Outlook. | |||
=== Search in public contacts === | === Search in public contacts === | ||
Revision as of 09:26, 3 October 2022
Requirements
- Microsoft Office Outlook
- PBX Version 13r2
- myAPPs Windows launcher version 13r2
- configured MAPI profile in Outlook (connection to Exchange Account)
Configuration
By default the feature is enabled. It can be deactivated in the myAPPs-Windows-launcher settings.
Search Attributes
Forward search is performed for firstname and/or lastname in all exchange accounts. Reverse lookup is done on normalized CGPN.
Result Attributes
Following attributes within Outlook are displayed upon name search (if available):
- OFFICE_TELEPHONE_NUMBER
- OFFICE2_TELEPHONE_NUMBER
- HOME_TELEPHONE_NUMBER
- HOME2_TELEPHONE_NUMBER
- MOBILE_TELEPHONE_NUMBER
- BUSINESS_FAX_NUMBER
Troubleshooting
Tracing and logging
In the tracing folder you will find logfiles named "myAppsOutlookSearch-*.txt".
If there is no 'myAppsOutlookSearch.txt'-file at all, check if Outlook has registered itself in the Windows registry: The Windows registry should contain two registry entries under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE (check via the 'regedit'-command):
- (Default): pointing to 'OUTLOOK.EXE'-file.
- Path: pointing to the directory of Outlook.
Search in public contacts
Note: evaluated by partner
When searching public contacts is not possible, check following settings:
- Open Outlook account settings
- Edit user account, step to 'more settings', select tab 'Advanced'
- Activate "Download public folder favourites"
- Add the public folder within favourites
- Restart Outlook
- Outlook synchronises the contacts
- Restart myApps
Known limitations
- Works only with windows launcher and so Windows compliant only.
- Search is done in all accessible directories. Any access restrictions need to be set via Exchange.