Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product: Difference between revisions
Jump to navigation
Jump to search
m (→Vendor) |
m (→Description) |
||
| Line 32: | Line 32: | ||
==Description== | ==Description== | ||
Colima contact center solutions: automated call distribution (ACD) | '''Colima contact center solutions:''' | ||
* automated call distribution (ACD) | |||
* computer-telephony-integration (CTI) | |||
* VoiceMail- and Faxserver all in one | |||
* high scalability, easy to use, easy handling and administration over comfortable web frontends | |||
* large scale statistics and realtime reports | |||
* multi-client capable, multi location capable | |||
* full redundancy | |||
* itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso. | |||
==Competitive Analysis== | ==Competitive Analysis== | ||
Revision as of 19:05, 15 July 2008
Product name
colima CTI Office, colima ACD Server
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized April 18th, 2005.
Category
Category:RecProd Call Center Applications
Functions
ACD, CTI, VoiceMail, Fax, Integrations-APIs
Version
Version Colima Server 3.20
CAPI Server 5.09
XCAPI 2.1.13.0
Vendor
Description
Colima contact center solutions:
- automated call distribution (ACD)
- computer-telephony-integration (CTI)
- VoiceMail- and Faxserver all in one
- high scalability, easy to use, easy handling and administration over comfortable web frontends
- large scale statistics and realtime reports
- multi-client capable, multi location capable
- full redundancy
- itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.
Competitive Analysis
- Easy to use
- High flexibility
- No script editing required: workflow changes on the fly with no failures
- Optimal cost/performance ratio
- Full smart migration support (works with every PBX)
- Industy neutral