Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - 3rd Party Product: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
No edit summary
Line 101: Line 101:
     your product for scenarios where it is especially useful
     your product for scenarios where it is especially useful
   -->
   -->
==Description==
Short summary of the most important features:
* General Function : interactive voice response system, speaker independent speech recognition, made in Germany
VoiceDirector is a simplified voice response system, adding or embeddding a voice command functionality to any PBX system. The product line provides pre-configured or scalable solutions, designed for almost instant usage out of the box. Due its nature, the product is no developer platform and an installation is close to a plug'n play event.
Version - '''Operator''' - represents a company switchboard:
* automated call distribution
* automated attendant
* answering machine
* VoiceMail system
* german oder english systems available
Announce records are imported as wav-files, planned and created by the Vendor. In alternation, VoiceDirector Operator is the function-base for various Soundstudios for a high quality Audio Branding for individual Corporate Identity requirements.
'''Demo''' : For a interactive demonstration call vendor's demoline under +49 911 2526 7 555 (german announcing)
Version - '''Personal''' - voice operated contact management - voice enabled Outlook:
* unified usage of all phones
* contact data feeded by MS Outlook, Lotus, LDAP, CRM, etc.
* personal or common databases
* no analog recording, no training, no learn modus
* sending e-mails from any phone
* '''Call-Back Function''' - significant cost savings especially for cellphones
VoiceDirector Personal delivers a seamless usage of all kind of phones to a user, where ever he may be. Calling the centered VoiceDirector from any phone allows the user to re-route his calls allways outbound via the PBX - simply by saying a name, a nickname or else. Up to 15 different phonenumbers of one contact can be selected. In addition, the user can send VoiceMails to any contact's mailadresses.
'''Demo''' : For potential customers, VoiceCom offers a full featured Demo Account at its public system to evaluate the performance and functionality on an individual base - this offer is free of charge and requires no commitments.
News '''June 2008 :'''
Newest Feature of VoiceDirector Personal is '''Call Back''' - providing a efficient way to center all communication costs to the PBX :
A user initiates a call either from homeoffice, private phones, cellphones with or w/o PrePaid card or while under roaming conditions without established a real connection, the centered VoiceDirector calls back instantly after the initial call. In example, calling a contact in China from a german carphone while being in Switzerland runs at the fractions of the costs as of today without VoiceDirector Personal. By the way : This is all done by pushing one single button, eyes-free and in the final consequence street legal while driving.


==Remarks==
==Remarks==

Revision as of 11:20, 2 September 2008

Product Name

VoiceDirector

VoiceDirector Operator and/or Personal

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized July 1st, 2008.

Category

Category:RecProd Call Center Applications

Functions

Short summary of the most important features:

  • General Function : interactive voice response system, speaker independent speech recognition, made in Germany

VoiceDirector is a simplified voice response system, adding or embeddding a voice command functionality to any PBX system. The product line provides pre-configured or scalable solutions, designed for almost instant usage out of the box. Due its nature, the product is no developer platform and an installation is close to a plug'n play event.


Version - Operator - represents a company switchboard:

  • automated call distribution
  • automated attendant
  • answering machine
  • VoiceMail system
  • german oder english systems available

Announce records are imported as wav-files, planned and created by the Vendor. In alternation, VoiceDirector Operator is the function-base for various Soundstudios for a high quality Audio Branding for individual Corporate Identity requirements.

Demo : For a interactive demonstration call vendor's demoline under +49 911 2526 7 555 (german announcing)


Version - Personal - voice operated contact management - voice enabled Outlook:

  • unified usage of all phones
  • contact data feeded by MS Outlook, Lotus, LDAP, CRM, etc.
  • personal or common databases
  • no analog recording, no training, no learn modus
  • sending e-mails from any phone
  • Call-Back Function - significant cost savings especially for cellphones

VoiceDirector Personal delivers a seamless usage of all kind of phones to a user, where ever he may be. Calling the centered VoiceDirector from any phone allows the user to re-route his calls allways outbound via the PBX - simply by saying a name, a nickname or else. Up to 15 different phonenumbers of one contact can be selected. In addition, the user can send VoiceMails to any contact's mailadresses.

Demo : For potential customers, VoiceCom offers a full featured Demo Account at its public system to evaluate the performance and functionality on an individual base - this offer is free of charge and requires no commitments.


News June 2008 :

Newest Feature of VoiceDirector Personal is Call Back - providing a efficient way to center all communication costs to the PBX :

A user initiates a call either from homeoffice, private phones, cellphones with or w/o PrePaid card or while under roaming conditions without established a real connection, the centered VoiceDirector calls back instantly after the initial call. In example, calling a contact in China from a german carphone while being in Switzerland runs at the fractions of the costs as of today without VoiceDirector Personal. By the way : This is all done by pushing one single button, eyes-free and in the final consequence street legal while driving.

Version

4.0.2

Vendor

VoiceCom Solutions GmbH

Description

Short summary of the most important features:

  • General Function : interactive voice response system, speaker independent speech recognition, made in Germany

VoiceDirector is a simplified voice response system, adding or embeddding a voice command functionality to any PBX system. The product line provides pre-configured or scalable solutions, designed for almost instant usage out of the box. Due its nature, the product is no developer platform and an installation is close to a plug'n play event.


Version - Operator - represents a company switchboard:

  • automated call distribution
  • automated attendant
  • answering machine
  • VoiceMail system
  • german oder english systems available

Announce records are imported as wav-files, planned and created by the Vendor. In alternation, VoiceDirector Operator is the function-base for various Soundstudios for a high quality Audio Branding for individual Corporate Identity requirements.

Demo : For a interactive demonstration call vendor's demoline under +49 911 2526 7 555 (german announcing)


Version - Personal - voice operated contact management - voice enabled Outlook:

  • unified usage of all phones
  • contact data feeded by MS Outlook, Lotus, LDAP, CRM, etc.
  • personal or common databases
  • no analog recording, no training, no learn modus
  • sending e-mails from any phone
  • Call-Back Function - significant cost savings especially for cellphones

VoiceDirector Personal delivers a seamless usage of all kind of phones to a user, where ever he may be. Calling the centered VoiceDirector from any phone allows the user to re-route his calls allways outbound via the PBX - simply by saying a name, a nickname or else. Up to 15 different phonenumbers of one contact can be selected. In addition, the user can send VoiceMails to any contact's mailadresses.

Demo : For potential customers, VoiceCom offers a full featured Demo Account at its public system to evaluate the performance and functionality on an individual base - this offer is free of charge and requires no commitments.


News June 2008 :

Newest Feature of VoiceDirector Personal is Call Back - providing a efficient way to center all communication costs to the PBX :

A user initiates a call either from homeoffice, private phones, cellphones with or w/o PrePaid card or while under roaming conditions without established a real connection, the centered VoiceDirector calls back instantly after the initial call. In example, calling a contact in China from a german carphone while being in Switzerland runs at the fractions of the costs as of today without VoiceDirector Personal. By the way : This is all done by pushing one single button, eyes-free and in the final consequence street legal while driving.

Remarks

Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - Testreport

Contact

VoiceCom Solutions GmbH
Südwestpark 70
D-90449 Nürnberg
Tel: +49 (0) 911 25 26 70
Fax: +49 (0) 911 25 26 711
Mail: contact@voicecom.de