Howto:Lotus Notes Domino - IBM - 3rd Party Product: Difference between revisions

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   If you have a dedicated product page (not a generic vendor page) in English, also put the link below
   If you have a dedicated product page (not a generic vendor page) in English, also put the link below
   -->
   -->
Lotus Notes [http://www.ibm.com/software/products/de/de/notes/ IBM Lotus Notes]
* [http://www.ibm.com/software/products/de/de/notes/ IBM Lotus Notes]


==Certification Status==
==Certification Status==
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   - place here a short and concise list of features that are supported by your product  
   - place here a short and concise list of features that are supported by your product  
   -->
   -->
Short summary of the most important features:
* CTI and UMS application
*Unified Messaging (Fax, Voicemail, SMS)
**Voice Mail als Wave oder MP3 Datei in der Mailbox des Users
**abhören via Plugin in Notes Client oder am Telefon
**Posteingang vorlesen
**Termine vorlesen
**Aufgaben vorlesen
**eigener digitaler Anrufbeantworter mit 6 verschiedenen Ansagen (intern/extern)
**regelgesteuerter Anrufbeantworter z. B. aufgrund von Kalendereinträgen (d.h. z. B. bei Eintrag Termin/Urlaub etc. soll ein vorgefertigter Ansagetext ausgegeben werden)
**Telefax direktes Versenden aus Notes Client und Notes Applikationen (z. B: CRM)
***Sendeprioritäten
***zeitversetztes Senden
***Deckblätter/Köpfe
***Konvertierung versch. Anhänge in Fax Format
***Zustellung von eingehenden Faxen als TIFF/PDF/PDFA Format
***Massenfaxversand
***Windows Druckertreiber
***Schnittstellen zu ERP Systemen
***Fax on demand Server
**SMS Dienste aus Notes Client
 
*CTI Lösung
**Integration Notes Client (Mail/Kalender/Aufgaben/Kontakte)
**Anrufdaten am Bildschirm anzeigen
**wählen/Auflegen/weiterleiten
**Rufumleitung setzen
**Chat und Instant Messaging auch mit Notes Sametime integriert
**Partnerleiste (anzeigen von internen und externen Partnern) mit Bild und Auslesen  Status Awareness und Kalender bei Mouse Over
**wählen mit Doppelklick auf Partnerleiste
**Anzeigen von Rufumleitungen
**Anrufübernahme bzw. -weiterleitung per Drag and Drop
**Partnerleiste als Floating Bar am Bildschirmrand
**Tabs zur Gruppeneinteilung in der Partnerleiste
**umfangreiches Präsenzmanagement
**Multistandortfähig
**Multi PBX Konzept
**Namensanzeige
**Mailadressbücher/LDAP/ODBC
**für Lotus Notes ist eine Anbindung von Notes Applikationen (z. B. CRM) im Lieferumfang. Diese Anwendung erlaubt kundenspezifische Einbindung von Datenbanken, um diese CTI-fähig zu machen.
 


==Version==
==Version==
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   -->
   -->


==Competitive Analysis==
Short summary of the most important features:
<!-- by vendor:
 
  - add short competitive analysis. Maximum 250 words.  This text should enable the innovaphone reseller to select
* Unified messaging (fax, voice mail, SMS)
    your product for scenarios where it is especially useful
** Voicemail saved as a wave file or MP3 file in the mailbox of the user
  -->
** Ability to listen to recorded voicemails via the Notes client plug-in or on the telephone
** Read mails in inbox, appointments. tasks to user on phone
** own answering machine with 6 different messages (internal / external)
** rule-driven answering machine, for example, because of calendar entries (ie, eg, at entry time / holidays etc. will be issued a prepared text message)
** Fax can be sent directly from the Notes client and Notes applications (eg: CRM)
*** Transmission priorities
*** delayed sending
*** Convert various attachments to fax format
*** Delivery of incoming faxes as TIFF / PDF / Format PDFA
*** bulk fax sending
*** Windows printer driver
*** Interfaces to ERP systems
*** Fax on Demand Server
** SMS services to Notes client
 
* CTI solution
** integration in Notes client (Mail / Calendar / Tasks / Contacts)
** display call data on-screen
** control phone(dial, hang up, call forwarding)
** Chat and instant messaging integrated with Notes and Sametime
** Status bar(display of internal and external partners) with image, presence status of awareness and calendar entries.
*** click-to-dial
*** Display call forwarding configured on monitored partners
*** pickup calls from partners or forwarding calls to them via drag and drop
*** Status monitor as floating bar on the screen
*** Tabs of the status bar can be grouped
** Multi-site capability
** Multi PBX concept
** import phone-book form mail client or LDAP/ODBC database
** possibility to integrate custom databases to use their data for the CTI application


==Summary==
==Summary==
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The integration with innovaphone PBX is implemented using [[Howto:Caesar®_unified_messaging_-_CAE_-_3rd_Party_Product|CAE Caesar CTI Software]].
The integration with innovaphone PBX is implemented using [[Howto:Caesar®_unified_messaging_-_CAE_-_3rd_Party_Product|CAE Caesar CTI Software]].
==Pricing==
<!-- by vendor:
  - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" 
  -->


==Contact==
==Contact==

Revision as of 16:29, 13 August 2012



Product Name

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.


Category

Category:3rdParty CTI and UMS applications

Functions

  • CTI and UMS application

Version

6.5

Vendor

IBM

Description

Short summary of the most important features:

  • Unified messaging (fax, voice mail, SMS)
    • Voicemail saved as a wave file or MP3 file in the mailbox of the user
    • Ability to listen to recorded voicemails via the Notes client plug-in or on the telephone
    • Read mails in inbox, appointments. tasks to user on phone
    • own answering machine with 6 different messages (internal / external)
    • rule-driven answering machine, for example, because of calendar entries (ie, eg, at entry time / holidays etc. will be issued a prepared text message)
    • Fax can be sent directly from the Notes client and Notes applications (eg: CRM)
      • Transmission priorities
      • delayed sending
      • Convert various attachments to fax format
      • Delivery of incoming faxes as TIFF / PDF / Format PDFA
      • bulk fax sending
      • Windows printer driver
      • Interfaces to ERP systems
      • Fax on Demand Server
    • SMS services to Notes client
  • CTI solution
    • integration in Notes client (Mail / Calendar / Tasks / Contacts)
    • display call data on-screen
    • control phone(dial, hang up, call forwarding)
    • Chat and instant messaging integrated with Notes and Sametime
    • Status bar(display of internal and external partners) with image, presence status of awareness and calendar entries.
      • click-to-dial
      • Display call forwarding configured on monitored partners
      • pickup calls from partners or forwarding calls to them via drag and drop
      • Status monitor as floating bar on the screen
      • Tabs of the status bar can be grouped
    • Multi-site capability
    • Multi PBX concept
    • import phone-book form mail client or LDAP/ODBC database
    • possibility to integrate custom databases to use their data for the CTI application

Summary

This solution proved to meet the expectations in the following customer projects:


The integration with innovaphone PBX is implemented using CAE Caesar CTI Software.

Contact

Karl Heinz Goller
IBIS Gesellschaft für System und Datentechnik GmbH
Allersdorf 17
95463 Bindlach
Tel: +49 9208 689 10
Mail: KarlHeinz.Goller@ibisonline.de


<intern>Mantis 67499</intern>

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