Course10:Basic - my.innovaphone: Difference between revisions
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My Innovaphone is the portal for all licensing issues.
my.innovaphone.com supported features are:
Note: you will have to get the test licenses to complete the lessons in this course, please look at the next page to learn how it's done
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Revision as of 17:54, 17 July 2015
Book about the Portal my.innovaphone
Overview
- managing licenses in projects
- download test licenses
- manage software service (SSA) and warranty handling
- guarantee status (only visible for resellers/partners not for end-customers)
- RMA handling
- return licenses
- license download directly to the device
- conversion of old licenses
- monitor all your open support & presales cases (of your company)
Note: you will have to get the test licenses to complete the lessons in this course, please look at the next page to learn how it's done
License handling
All licence handling is done in my.innovaphone.com
If you used the old licence manager (up to V7) and you have licences and activation keys in the old licence manager, you need to import them into the new my.innovaphone.com portal . There is a quickstart guide on importing your licenses and creating an account.
You can configure different projects and make an own balance per project, also you can give different accounts different project rights. You can give user rights to projects, so that the end-customer can have rights only in his own project, more details about that are hereMy Innovaphone .
Since Version 8 the innovaphone licenses are changed to allow the following features:
You will need test licenses to be able to complete the lessons. All test licenses are obtained through the my.innovaphone portal. If you do not have your company account at hand or none exists, you can create a new account for getting your test licenses yourself.
With your company account: go to my.innovaphone.com, click on projects. Select a project, if you have no project take the DEFAULT project. Click on Licences/Devices, then click on add and put in the MAC address for the device you need the test lics. Click on next. Now press OK. Click on the mac address and the license tab gets visible. Now you can download your test license.
When having no company account at hand: Create an account yourself. Register atmy.innovaphone.com , add any company to your account, go through the steps shown above to obtain a test license. Later (no time expiry) your my.innovaphone admin (in your company) can add your account to your real company account. If your company has no company account at all go through the same steps (you can also add the company data to your account later).
Starting with v8 it is possible to give PBX licences back from a device (e.g. if they are no longer needed at this device). You can invalidate all current assigned licensesGeneral/License/my.innovaphone , in order to return PBX licenses back to the balance. The gateway licenses remain assigned to the device in my.innovaphone and cannot be returned to the balance.
To remove all licenses from a box, the box firmware sets a flag to mark the box certificate as invalid. At the same time the box generates an XML document (license file).
Note : Returning licenses to the balance is only possible for PBX licenses, it is not possible to return gateway (interface) and warranty licenses.
There is no upgrade license for upgrading from earlier versions to V10. If you have an existing SSA (Software Service Agreement), then you will get V10 port licenses for all your v9 port licenses. If you have no SSA you must buy the proper V10 licenses. Gateway licenses do not depend on any version.
If you used the old licence manager (up to V7) and you have licences and activation keys in the old licence manager, you need to import them into the new my.innovaphone.com portal . There is a quickstart guide on importing your licenses and creating an account.
You can configure different projects and make an own balance per project, also you can give different accounts different project rights. You can give user rights to projects, so that the end-customer can have rights only in his own project, more details about that are here
Since Version 8 the innovaphone licenses are changed to allow the following features:
- Secure return of licenses
- Algorithm to verify license based on private/public key encryption
- Direct installation of licenses to the device with direct communication of the device to my.innovaphone
All communication with my.innovaphone can be done either manually, by downloading files from one side and uploading them on the other side, or it can be done by direct HTTP GET/PUT operation by the device firmware itself.
Test Licenses
You will need test licenses to be able to complete the lessons. All test licenses are obtained through the my.innovaphone portal. If you do not have your company account at hand or none exists, you can create a new account for getting your test licenses yourself.
With your company account: go to my.innovaphone.com, click on projects. Select a project, if you have no project take the DEFAULT project. Click on Licences/Devices, then click on add and put in the MAC address for the device you need the test lics. Click on next. Now press OK. Click on the mac address and the license tab gets visible. Now you can download your test license.
When having no company account at hand: Create an account yourself. Register at
Return licenses from a device to my.innovaphone
Starting with v8 it is possible to give PBX licences back from a device (e.g. if they are no longer needed at this device). You can invalidate all current assigned licenses
To remove all licenses from a box, the box firmware sets a flag to mark the box certificate as invalid. At the same time the box generates an XML document (license file).
Note : Returning licenses to the balance is only possible for PBX licenses, it is not possible to return gateway (interface) and warranty licenses.
License upgrade to V10
There is no upgrade license for upgrading from earlier versions to V10. If you have an existing SSA (Software Service Agreement), then you will get V10 port licenses for all your v9 port licenses. If you have no SSA you must buy the proper V10 licenses. Gateway licenses do not depend on any version.