Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product: Difference between revisions
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==Functions== | ==Functions== | ||
short summary of the most famous features: | short summary of the most famous features: | ||
- Busy lamp field | |||
- comprehensive queue management | - comprehensive queue management | ||
- Call park function | - Call park function | ||
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- malicious call recording | - malicious call recording | ||
- unified communications (SMS, Email - integration) | - unified communications (SMS, Email - integration) | ||
- MS Outlook integration | - MS Outlook integration | ||
==Version== | ==Version== | ||
Revision as of 14:27, 27 June 2007
Product name
SAMwin.CBC
Category
Vermittlungsplatz, Operator Console
Functions
short summary of the most famous features: - Busy lamp field - comprehensive queue management - Call park function - preference queuing - music on hold - automatic and individual night mode - malicious call recording - unified communications (SMS, Email - integration) - MS Outlook integration
Version
4.1.4
Vendor
telecommunication software gmbh
Description
SAMwin.CBC is a state-of-the-art computer-based console. The entire solution uses SIP for all queuing and transfer operations. In addition to typical operator functions, SAMwin provides individual queue management that can be configured according to different criteria. The product comes with a bundle of outstanding features like automatic operator greeting, malicious call recording, busy lamp field, LDAP synchronization, presence information and much more. SAMwin.CBC 4.1 is ergonomic and has been designed in such a way as to facilitate the use of all the functions, which are used on a regular basis. Using the mouse has become more or less redundant.