Howto:Byon vACD - byon GmbH - Partner App: Difference between revisions
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[https://www.byon.de/unternehmen/ueber-byon Byon - About us] | |||
==Description== | ==Description== | ||
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<!-- Give description about the application, benefits, other information to mention to understand main product purpose --> | <!-- Give description about the application, benefits, other information to mention to understand main product purpose --> | ||
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[https://www.byon.de/apps-vacd Byon vACD] | |||
==Functions== | ==Functions== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
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The '''byon vACD app for innovaphone myApps''' gives users access to byon vACD from the innovaphone myApps interface.<br> | |||
As a result, users are able to manage and view the key functions of the vACD agent view.<br> | As a result, users are able to manage and view the key functions of the vACD agent view.<br> | ||
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.<br> | Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.<br> | ||
==Licensing== | ==Licensing== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
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In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH. <br> | |||
You are welcome to get in touch with us for a consultation and trial installation. <br> | You are welcome to get in touch with us for a consultation and trial installation. <br> | ||
Flexible pricing: with the flexible port price model, customers only pay for what they actually use. <br> | Flexible pricing: with the flexible port price model, customers only pay for what they actually use. <br> | ||
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user. | A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user. | ||
==Version== | ==Version== | ||
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Application versions used for interop testing: | Application versions used for interop testing: | ||
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* byon vACD 3.8.2 | * byon vACD 3.8.2 or higher | ||
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* innovaphone V13r1sr31 | * innovaphone V13r1sr31 | ||
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<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | <!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | ||
The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app. <br> | |||
Your PBX domain (system name) will be released for access here.<br> | |||
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD – <br> | |||
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support. | |||
=== Used APIs === | |||
none | |||
==Contact== | ==Contact== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- Give contact details for potential interests. You may give personal or general contact data. --> | <!-- Give contact details for potential interests. You may give personal or general contact data. --> | ||
For any questions please refer to [https://www.byon.de/apps-vacd our contact page] | |||
Revision as of 12:41, 10 November 2021
Product Name
byon GmbH byon vACD
Certification Status
This is an innovaphone myApps Partner App. No tests have been conducted by innovaphone.
Documentation of this product has been finalized October 12th, 2021.
Category
Application-middlewares
Vendor
Description
Functions
The byon vACD app for innovaphone myApps gives users access to byon vACD from the innovaphone myApps interface.
As a result, users are able to manage and view the key functions of the vACD agent view.
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.
Licensing
In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH.
You are welcome to get in touch with us for a consultation and trial installation.
Flexible pricing: with the flexible port price model, customers only pay for what they actually use.
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.
Version
Application versions used for interop testing:
- byon vACD 3.8.2 or higher
- innovaphone V13r1sr31
Configuration
The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app.
Your PBX domain (system name) will be released for access here.
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD –
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.
Used APIs
none
Contact
For any questions please refer to our contact page