Howto:How to use the R-key handling
The IP1200 could enable or disable the R-Key handling which is necessary for transferring calls.
Applies To
This information applies to
- IP1200, IP1202
- IP21, IP22, IP24, IP28, IP302 - Analog Phones
- IP110 in hands-free mode
Build V6 and later
More Information
Problem Details
Unknown flash codes for transferring, holding or changing between calls.
Configuration
Enable the “local R-key handling” at the IP1200.
Usage
To use the R-key functions press the R-key during a call followed by the appropriate number.
A single R-key press sets the first call on hold.
Use the following codes:
- 0 – reject call waiting
- 1 – disconnect held call
- 2 – change between call 1 and call 2
- 3 – 3-party (3PTY) conference (if supported)
- 4 – transfer call 1 to call 2
e.g. incoming call, transferred to another extension.
- accept incoming call
- press R once
- dial the second extension
- press R2 to change between call 1 and call 2 or press R-key twice
- press R4 to transfer both calls
To get back to the base call after pressing R-Key use: R+1 - return back to base call after pressing the R-Key
To get back to the base call after forwarding the base call to another extension also use R+1.
R+1 - disconnects current call and return back to base call
To switch between two established call connections use: R+2 or press R-key twice – change between call 1 and call 2
To transfer the base call to another call extension use: R+4 – transfers call 1 to call 2