Reference9:IQM Supervisor Help English
Description Supervisor mode iQM Dashboard (from build 80308)
Supervisor mode shows the status of up to six waiting queues at a glance. If there are more than 6 queues in a system, one or more additional monitoring panels can be installed.
The displayed width (number of queues) depends on the number of queues configured on the iQM Supervisor server. In the example below, 6 queues are configured.
The displayed data is automatically reset every day and therefore always shows the current daily values.
Legend
1. Waiting calls in the queue
2. Calls plotted as a function of peak (10)
3. Duration of occupancy of the queue (not the waiting time!)
4. Calls
5. Answered calls
6. Missed (abandoned) calls
7. Number of available agents (in the group and without a presence entry)
8. List of Agents. Black writing on white background = free. Background for not in the group ("Not in 1st group") and for presence entry ("Presence") adjustable in the configuration. Font color for agent in the ringing state ("Ringing Agent") and busy ("Busy Agent") configurable in the configuration.
9. Queue name
10. Peak value, is tracked automatically (auto-tune)
11. QoS answered calls
12. QoS lost calls
13. Agents associated with the group
As of Build 80318, the call duration (blue in the example, the phone has been ringing for 39 seconds) and the speaking time (red in the example, Michele has been speaking for 44 seconds) are also displayed in real time for the agents.
Related Articles
Howto:Queue_Monitor_-_Overview