Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product
Product name
colima CTI Office, colima ACD Server
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized April 18th, 2005.
Category
Category:RecProd Call Center Applications
Functions
ACD, CTI, VoiceMail, Fax, Integrations-APIs
Vendor
colima communications GmbH
Description
Colima contact center solutions: automated call distribution (ACD), computer-telephony-integration (CTI), VoiceMail- and Faxserver all in one, high scalability, easy to use, easy handling and administration over comfortable web frontends, large scale statistics and realtime reports, multi-client capable, multi location capable, full redundancy, itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.
Competitive Analysis
- Easy to use
- High flexibility
- No script editing required: workflow changes on the fly with no failures
- Optimal cost/performance ratio
- Full smart migration support (works with every PBX)
- Industy neutral