Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product

Product name

colima CTI Office, colima ACD Server

Certification Status

The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized April 18th, 2005.

Functions

ACD, CTI, VoiceMail, Fax, Integrations-APIs

Version

Version Colima Server 3.20

CAPI Server 5.09

XCAPI 2.1.13.0

Vendor

colima communications GmbH

Description

Colima contact center solutions: automated call distribution (ACD), computer-telephony-integration (CTI), VoiceMail- and Faxserver all in one, high scalability, easy to use, easy handling and administration over comfortable web frontends, large scale statistics and realtime reports, multi-client capable, multi location capable, full redundancy, itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.

Competitive Analysis

• Easy to use
• High flexibility
• No script editing required: workflow changes on the fly with no failures
• Optimal cost/performance ratio
• Full smart migration support (works with every PBX)
• Industy neutral

Related Articles

vendor homepage (German)