Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - 3rd Party Product
Product Name
VoiceDirector Operator and/or Personal
Certification Status
The tests for this product have been completed.
Testing of this product has been finalized July 1st, 2008.
Category
Category:RecProd Call Center Applications
Functions
Version
4.0.2
Vendor
Description
Short summary of the most important features:
- General Function : interactive voice response system, speaker independent speech recognition, made in Germany
VoiceDirector is a simplified voice response system, adding or embeddding a voice command functionality to any PBX system. The product line provides pre-configured or scalable solutions, designed for almost instant usage out of the box. Due its nature, the product is no developer platform and an installation is close to a plug'n play event.
Version - Operator - represents a company switchboard:
- automated call distribution
- automated attendant
- answering machine
- VoiceMail system
- german oder english systems available
Announce records are imported as wav-files, planned and created by the Vendor. In alternation, VoiceDirector Operator is the function-base for various Soundstudios for a high quality Audio Branding for individual Corporate Identity requirements.
Demo : For a interactive demonstration call vendor's demoline under +49 911 2526 7 555 (german announcing)
Version - Personal - voice operated contact management - voice enabled Outlook:
- unified usage of all phones
- contact data feeded by MS Outlook, Lotus, LDAP, CRM, etc.
- personal or common databases
- no analog recording, no training, no learn modus
- sending e-mails from any phone
- Call-Back Function - significant cost savings especially for cellphones
VoiceDirector Personal delivers a seamless usage of all kind of phones to a user, where ever he may be. Calling the centered VoiceDirector from any phone allows the user to re-route his calls allways outbound via the PBX - simply by saying a name, a nickname or else. Up to 15 different phonenumbers of one contact can be selected. In addition, the user can send VoiceMails to any contact's mailadresses.
Demo : For potential customers, VoiceCom offers a full featured Demo Account at its public system to evaluate the performance and functionality on an individual base - this offer is free of charge and requires no commitments.
News June 2008 :
Newest Feature of VoiceDirector Personal is Call Back - providing a efficient way to center all communication costs to the PBX :
A user initiates a call either from homeoffice, private phones, cellphones with or w/o PrePaid card or while under roaming conditions without established a real connection, the centered VoiceDirector calls back instantly after the initial call. In example, calling a contact in China from a german carphone while being in Switzerland runs at the fractions of the costs as of today without VoiceDirector Personal. By the way : This is all done by pushing one single button, eyes-free and in the final consequence street legal while driving.
Remarks
Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - Testreport
Contact
VoiceCom Solutions GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Südwestpark 70 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
D-90449 Nürnberg | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +49 (0) 911 25 26 70 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fax: | +49 (0) 911 25 26 711 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | contact@voicecom.de |