Howto:Upgrading IP50, IP52, IP54, IP55, IP56 and IP64 handset firmware
Applies To
This information applies to
- IP50, IP52, IP54, IP55, IP56 and IP64 handset firmware
More Information
Problem Details
In rare cases, handset firmware of aforementioned DECT handsets may need to be upgraded. Unfortunately, upgrading is not always a trivial task, as there are various hardware and software flavors which need to be considered. Here is how it works
Obtaining the new Firmware
IP55, IP56
For the IP55 and IP56 (which are also known as Polycom 5020 and 5040, respectively), you can obtain the firmware from the official Polycom website:
- IP55 firmware (PCS 06Ma as of this writing)
- IP56 firmware (not yet available)
IP50, IP52, IP54, IP64
For these handsets (which are also known as Polycom 3040, 4020, 4040 and 4080, respectively), the available firmware builds as well as the detailed procedure to upgrade depends on a number of factors. For this reason, you must contact innovaphone support for an upgrade and provide the following information
- handset type
- software part number SW PCS (to find out press *99982* (MUTE))
- hardware revision HW PCS (printed on the label underneath the battery)
You will be informed if and how an upgrade is possible.
Installation
TBD