Howto:Configure external sound as MOH on IP21-AUX-Interface
How to implement external sound as music on hold (MOH) on the AUX interface of an IP21
Applies To
This information applies to
- all innovaphone PBXs and IP21
Build V6 and later
More Information
Problem Details
Often it is wanted to play a custom sound as music on hold. For example a radio station will play their radio program while being on hold or a custom music should played from a mp3-player.
Solution
Within the AUX-interface of the IP21 there is the possibility to implement an external sound just by connecting a source like a mp3-player or a pc’s sound output device with the AUX interface of the IP21.
Configuration
Single PBX
Configure the PBX (e.g. IP800):
- Go to /PBX/General/ and configure the string e.g. AUXMOH in the field External Music On Hold
Configure the IP21:
- Go to /Gateway/Interfaces/AUX and configure the interface registration mode as H.323.
- Configure the interface name AUXMOH
- Enable the MOH-mode.
- Enter as Gatekeeper address the ip-address of the PBX.
Multiple PBXs
Configure the PBX (e.g. IP800):
- Go to /PBX/General/ and configure the string e.g. AUXMOH in the field External Music On Hold
Configure the IP21:
- Go to /Gateway/Interfaces/AUX and configure the interface registration mode as H.323.
- Configure the interface name AUX.
- Enable the MOH-mode.
- Enter as Gatekeeper address the local ip-address 127.0.0.1.
- Go to /Gateway/VOIP/ and configure an interface registration mode as Gatekeeper/Registrar
- Configure the interface Alias name AUX
--> this interface is used by the AUX-interface configured above to register on
- Configure for each ‘’PBX’’ an interface with registration mode Register as Gateway and as gatekeeper address the ip-address of the PBX
- Configure the interface alias name AUXMOH
--> these interfaces getting registered in the PBX.
- At least configure a route from all on the PBX registered interfaces/gateways to the interface/gateway of the type Gatekeeper/Registrar --> every call will be routed to the AUX interface now.
Note: It's important the MOH-mode flag has been enabled, otherwise only one MOH at the same time is possible. Note: You need a channel license for the IP21. If you have no Channel License you get the cause 44. Channel not available.