Howto:What is a 3rd Party Product
Overview
What it is all about
A major design principle for innovaphone products is being based on standards strictly.
While this brings a number of substantial advantages to the customers, amongst others a huge base of 3rd applications that can work with innovaphone gear, it may sometimes create headaches for the innovaphone professional in charge of designing solutions. H450, TAPI, Empty Termcaps, DSS1, H.245, XML, SS7, .... it's easy to get lost in the standards jungle! Application interoperability thus is key to successful integration with 3rd party software.
To assist with determining application interoperability, innovaphone entertains a 3rd party product list.
Products known as interoperable due to customer/3rd-pty manufacturer-testimonial, are marked as referral product within above mentioned list.
3rd-Party-Product Categories
3rd party devices are exclusively tested by their respective vendors and may be qualified as Referral Product if there is a written documentation made available in our wiki.
In case of any doubts concerning interoperability innovaphone recommends to do a Proof-Of-Concept to ensure interworking between innovaphone and the 3rd-party-product.
We differentiate 3rd-party-products into the following two main categories:
3rd-party-terminals
These are 3rd-party-IP-terminals which have been interop tested successfully with innovaphone PBXes. To provide comparable results for our partners and customers, we impone generic Guidelines for Testing 3rd Party SIP Devices to be followed. Tests and also documentation need to follow those guidelines to be documented within our wiki and get innovaphone referral product status.
Other 3rd-party-products
Other 3rd-pty-products except than terminals are categorized according to their usecase. Available categories and existing products can be seen below. For those 3rd-party-products, we as well require to do interoperability tests towards innovaphone products. Those tests have to be done also by either the 3rd-party-product manufacturer or a partner which owns the 3rd-party-products. innovaphone itself does not care about those tests and will not support them. As other 3rd-pty-products might be special in terms of functionality, usecase and configuration; innovaphone impones generation of a wiki-article following the guideline for Testing 3rd Party Products to be listed as innovaphone referral product.
What is a potential candidate for a 3rd party product?
Any product that actually interfaces to innovaphone gear may be considered as recommended product. However, as a rule of thumb, we do not list nor test basic network infrastructure devices.
What has to be done to list a new 3rd party product?
Follow above mentioned guidelines for
List of 3rd party products
The list is structured in various categories. Please note that a single product may appear in more than one category. As an example, application suites including both CTI and Call Center functions are quite popular.
Alarm Server
List of articles in Alarm system/server solutions
Billing
List of articles in Call Accounting, Call Billing, Call Management Systems
CTI and integrations
List of articles in Computer Telephony Integration and Unified Messaging / Unified Communication
Call Center Applications
[[:Category:3rdParty Call Center Applications|List of articles in Category:3rdParty Call Center Applications]]
Directory Services
List of articles in Directory Services
Gateways
Terminal Devices
List of articles in SIP hardware and software endpoints
Headsets
3rd party Headsets
Hotel
List of articles in Hotel / Accommodation solutions
Healthcare
List of articles in Healthcare solutions
Conferencing / Video Systems
List of articles in IP based conferencing and video systems
Music on Hold
Network Management and Assessment Tools
[[:Category:3rdParty Network Management|List of articles in Category:3rdParty Network Management]]
SIP Provider
List of articles in All SIP Telephony Provider (i.e. Carrier)
Statistics / Monitoring
[[:Category:3rdParty Statistics / Monitoring|List of articles in Category:3rdParty Statistics / Monitoring]]
Solutions for Mobile Extensions
[[:Category:3rdParty Solutions for Mobile Extensions|List of articles in Category:3rdParty Solutions for Mobile Extensions]]
Voice Recording
[[:Category:3rdParty Voice Recording|List of articles in Category:3rdParty Voice Recording]]
3rdParty Wireless System
[[:Category:3rdParty_Wireless_System|List of articles in Category:3rdParty Wireless System]]
Previous 3rd Party Products
[[:Category:3rdParty PreviousProducts|List of articles in This category lists previously tested 3rd party products.
Information about those products may be outdated.
Use of those products in combination with innovaphone is on your responsability.
We always recommend to do tests in your own laboratories with current versions before live operation.
Please note that innovaphone itself does not provide any technical support for products and applications described here. This is exclusively provided by the third-party manufacturers themselves, who can be reached via the contact details mentioned in the articles.]]