Howto:ASC EVOipActive - Testreport
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FIXME: Working in progress |
Summary
Certification Status
This product is being tested right now. The test is not yet completed.
Version
- ASC
- EVOip active 5.20.46
- ASC Datamanager 2.90.24
- WEBplay 10.00.27
- innovaphone Firmware:
- PBX/Phones V9.00 Hotfix7
Test Setup
PBX: IP800
Phones: IP200A A=Nr.101, IP240 B=Nr.102, IP200A C=Nr.103
Test Results
Basic call
| Person recorded | Type of call | Own | Partner | Partner Direction | Result |
|---|---|---|---|---|---|
| 1. Basic internal call | A calls B | ||||
| A recorded | A | B | outgoing | Ok | |
| B recorded | B | A | incomming | Ok | |
| 2. Basic external call Incoming | Ext. calls A | ||||
| A recorded | A | Ext | incomming | Ok | |
| 3. Basic external call outgoing | A calls ext. | ||||
| A recorded | A | Ext | outgoing | Ok |
Internal Conference
Conference Calls with three participants not possible, 1st caller = phone A, 2nd caller = phone B, 3rd caller = Recorder
innovaphone CONF interface is working fine.
| Person recorded | Type of call | Result |
|---|---|---|
| 4. Internal conference call | A calls B, A initiates conference to C, C first on-hook | Nok |
Hold / Consultation calls
| Person recorded | Type of call | Own | Partner | 3rd Party | Partner Direction | Result | Comment |
|---|---|---|---|---|---|---|---|
| 5. Hold / Consultation Call | A calls B, A consultates C, back to B | ||||||
| A recorded | A | B | B,C,B | outgoing | Ok | Complete Consultation (A-B,A-C,AB) recorded | |
| B recorded | B | A | A | incomming | Ok | Call between A and B recorded | |
| C recorded | C | A | A | incomming | Ok | Call between A and C recorded | |
| 6. Hold / Consultation and Transfer Call | A calls B, A consultates C, A transfer to B, A first on-hook | ||||||
| A recorded | A | B | B,C | outgoing | Ok | Transfered call between B and C could not be recorded because A transfered and on-hook. | |
| B recorded | B | A | A,C | incomming | Ok | Complete Consultation recorded. A-B,A-C,B-C | |
| C recorded | C | A | A,B | incomming | Ok | Call between A and B not recorded (It couldn't be..). |
Blind Transfer / Deflecting
| Person recorded | Type of call | Own | Partner | 3rd Party | Partner Direction | Result | Comment |
|---|---|---|---|---|---|---|---|
| 7. Blind Transfer Call | A calls B, B calls C and transfers without consultation | ||||||
| A recorded | A | B | B,C | outgoing | Ok | Complete Consultation recorded | |
| C recorded | C | A | A | incomming | Ok | Ruf zwischen A und B wird nicht recorded, Kann auch nicht… | |
| 7.1 Blind Transfer Call / with recall timer | A calls B, B calls C and transfers without consultation | ||||||
| A recorded | A | B | B,C | outgoing | Ok | 2 calls recorded | |
| B recorded | B | A | A | incomming | Ok | 2 calls recorded | |
| 8. Deflect Call | A calls B and B deflects to C | ||||||
| A recorded | A | C | C | outgoing | Ok | Das B den call direkt nach C deflected hat wird nicht recorded | |
| C recorded | C | A | A | incomming | Ok | Das B den call direkt nach C deflected hat wird nicht recorded |
Pickup and Call forwarding
| Person recorded | Type of call | Own | Partner | 3rd Party | Partner Direction | Result | Comment |
|---|---|---|---|---|---|---|---|
| 9. Pickup call | A calls B (member of a Pickup group) and C picks up the call | ||||||
| A recorded | A | C | C | outgoing | Ok | ||
| C recorded | C | A | A | incomming | Ok | ||
| 10. Call forwarding immediately | A calls B, call is forwarded to C (C takes the call) | ||||||
| A recorded | A | C | C | outgoing | Ok | ||
| C recorded | C | A | A | incomming | Ok | 2 calls recorded | |
| 11. Call forwarding no answer | A calls B, call is forwarded to C (C takes the call) | ||||||
| A recorded | A | C | C | outgoing | Ok | ||
| C recorded | C | A | A | incomming | Ok | ||
| 12. Call forwarding busy | A calls B, call is forwarded to C (C takes the call) | ||||||
| A recorded | A | C | C | outgoing | Ok | ||
| B recorded | B | PSTN | PSTN | outgoing | Ok | busy mit Ruf nach PSTN simmuliert um recording nachzuweisen/CFB A nach C über B funktioniert | |
| C recorded | C | A | A | incomming | Ok |
Alternate / Park call
| Person recorded | Type of call | Own | Partner | 3rd Party | Partner Direction | Result | Comment |
|---|---|---|---|---|---|---|---|
| 13. Alternate call / makeln | A calls B, B makes a consultation to C, B alternates the call | ||||||
| A recorded | A | B | B | outgoing | Ok | Wenn nur A recorded wird, kann auch nur Ruf zwischen A und B recorded werden | |
| B recorded | B | A | A-C | incomming | Ok | Kompletter Call wird aufgezeichnet | |
| C recorded | C | B | B | incomming | Ok | Call zwischen B und C aufgezeichnet | |
| 14. Park / unpark call | A calls B, B parks A, B calls C, B unparked A, B calls A | ||||||
| A recorded | A | B | B,B | outgoing | Ok | Nur Ruf zwischen A und B recorded | |
| B recorded | B | A | A | incomming | Ok | 3 seperate calls recorded | |
| B | C | A hear MOH | outgoing | Ok | 3 seperate calls recorded | ||
| B | A | A | incomming | Ok | 3 seperate calls recorded | ||
| C recorded | C | B | B | incomming | Ok | Nur Ruf zwischen B und C recorded |