Howto:A Fallback Scenario: Difference between revisions
(New page: ==Summary== If you have an ACD Server, which routes calls on the basis of extensions, to an agent in a department and this server is registered on the Gateway Object in the PBX, you might ...) |
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Revision as of 15:15, 16 May 2012
Summary
If you have an ACD Server, which routes calls on the basis of extensions, to an agent in a department and this server is registered on the Gateway Object in the PBX, you might need a fallback scenario, in case the server is unavailable.
Applies To
This information applies to
- All Innovaphone devices with PBX functionality
- V9 HF12 and up
Example
This example contains a Gateway with the Extension 9. Normally you call the 9222 to reach someone in the sales department. The ACD Server usually alarms the appropriate sales person. In case the connection to the ACD Server is lost, the CFNR takes effect and routes the call to a waiting queue. To intelligently forward the call, the PBX uses the extension 222 and the PBX attaches this extension to the CFNR Number. In this case the CFNR Number is 8 and the call is transferred to the sales waiting queue (8222).
