Howto:Alarm365 - ATT AG - 3rd Party Product: Difference between revisions

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(New page: |200px|right ==Product Name== Serinus Alarm-Mediagateway [https://www.serinus-sec.de/serinus-hybrid/ Serinus Hybrid] ==Certification Status== ...)
 
 
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[[Image:Serinus Logo RGB-digital blue.png||200px|right]]
[[Image:Der Alarmserver.png|350px|right]]


==Product Name==
==Product Name==
Serinus Alarm-Mediagateway [https://www.serinus-sec.de/serinus-hybrid/ Serinus Hybrid]
ATT AG - SWISS ALARM SOLUTIONS [https://www.attag.ch]
Alarmierung für Leben und Technik


==Certification Status==
==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=nirvana.pdf}}
Testing of this product was updated July, 2022.


==Category==
==Category==
[[Category:Referral Product|{{PAGENAME}}]]
{{Category:3rdParty Alarm Server}}
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]


==Vendor==
==Vendor==
[[Image:Serinus Logo RGB-digital blue.png|150px]]
[[Image:Der Alarmserver.png|350px]]
 
ATT-AudioText Telecom AG was founded in Switzerland in 1995 and since then has been developing customized solutions in the areas of:
 
 
Alarming (On premis - Cloud)
Self-reliant alarming
Crises- and emergency management
Lone worker
Nurse call system
Voice Mail
Computer Telephny Integration (CTI)
Interactive Voice Respone (IVR)
swiss made alarm server att ag
Strong technology partnerships enable ATT to offer unique support to partners and their end users, starting from consulting right up to support and maintenance of the delivered turnkey solutions.
 


Serinus has its roots in the Ruhr area and was founded with the aim of providing an alert, information and collaboration platform that is simple, fast and reliable at the same time. This is a solution that can be intuitively operated by decision-makers even under enormous pressure. To develop this solution, the three founders could fall back on their together over 40 years of experience in the fields of IT, telecommunications, security technology as well as alarm and crisis management. Serinus is already one of the world’s leading providers in the field of smart event communication, shortly after its foundation.
The Alarm Management Server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media like SMS, telephone call (VOIP), email, SNMP traps, Paging or text messages on cordless handsets (DECT/WLAN) and smartphones by using data push notification services.


[https://www.serinus-sec.de/en/ Serinus GmbH]
[https://www.attag.ch/ ATT AG]


==Description==
==Description==
[[Image:171129_Produkte_Hybrid_PPT2.jpg|600px]]
[[Image:AMX-ALARMSERVER-CLOUD.png|600px]]


Combine the benefits of the server and cloud-based solutions with Serinus Hybrid. This version provides you the versatility and low-maintenance operation typical of Serinus SaaS combined with the individual capabilities and interface connection of Serinus On-premises. Using the local alarm media gateway, you can link not only standard but also manufacturer-specific interfaces and transmit all the notifications directly to your existing communication infrastructure.
Combine the benefits of the server and cloud-based solutions with AMX Hybrid. This version provides you the versatility and low-maintenance operation typical of AMX SaaS combined with the individual capabilities and interface connection of AMX On-premises. Using the local alarm media gateway (Alert Box), you can link not only standard but also manufacturer-specific interfaces and transmit all the notifications directly to your existing communication infrastructure.


'''Benefits at a glance:'''
'''Benefits at a glance:'''
Line 32: Line 51:
* German
* German
* English
* English
* French
* Italian


==Functions==
==Functions==


A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,  
A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,  
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,  
it is important to be prepared. According to a defined set of rules, AMX transmits alarms using all the available communication channels,  
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.
while informing users about certain events and which responses are expected from them. Through the confirmation function, AMX receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.


'''Key features in combination with Innovaphone:'''
'''Key features from AMX - SWISS ALARM SOLUTIONS.:'''


* Display text on Deskphones and Dect-Phones
* Display text on Deskphones, Dect-Phones, Wi-Fi, Mobile App, PC Display
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Confirmation via DTMF ( positive, negative)
* Textmessage via SOAP Interface
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Loudspeaker broadcast
Line 48: Line 69:
* Call intrusion
* Call intrusion
* Call recording
* Call recording
* LDAP Integration Innovaphone to import User
* LDAP Integration to import User
* Localisation
* Localisation


'''Offered Interfaces'''
'''Offered Interfaces'''
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* Serial connections via ESPA 4.4.4
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* Connection through OPC AE/DA/UA
* GETS Radio/GEC
* REST API Interface
* REST API Interface
* Email
* Email
* SMS
* SMS
* Pager
* Mobile App
* PC Display (Popup)
==Use Cases==
==Use Cases==
'''Alerting'''
'''Alerting'''
* [https://www.serinus-sec.de/en/on-call-service-alerting/ On-call service alerting ]
* [https://attag.ch/en/Branchen/ Silent alarm ]
* [https://www.serinus-sec.de/en/mci-alerting// MCI alerting ]
* [https://attag.ch/en/Branchen/ Lone worker ]
* [https://www.serinus-sec.de/en/convening-of-crisis-task-forces// Convening of crisis task forces ]
* [https://attag.ch/en/Branchen/ Safety in schools ]
* [https://www.serinus-sec.de/en/first-aiders-emergency-call/ First-aiders emergency call]
* [https://attag.ch/en/Branchen/ Fire alarm]
* [https://www.serinus-sec.de/en/fire-and-evacuation-alert/ Fire and evacuation alert ]
* [https://attag.ch/en/Branchen/ Standby service ]
* [https://www.serinus-sec.de/en/silent-alarm/ Silent alarm]  
* [https://attag.ch/en/Branchen/ Mobile App alarms]  


'''Crisis management'''
'''Crisis management'''
* [https://www.serinus-sec.de/en/it-emergency-management/ IT Emergency Management ]
* [https://attag.ch/en/Produkte/Krisenmanagement/ Crisis management and alarming ]
* [https://www.serinus-sec.de/en/product-recall/ Product recall ]
* [https://www.serinus-sec.de/en/incident-management/ Incident Management ]
* [https://www.serinus-sec.de/en/information-hotline/ Info_Hotline ]
* [https://www.serinus-sec.de/en/emergency-conferences/ Emergency conferences]


'''Technical Monitoring'''
'''Technical Monitoring'''
* [https://www.serinus-sec.de/en/technical-monitoring/ Technical monitoring ]
* [https://attag.ch/en/Produkte/Produktmatrix/ Product matrix on site alarm server]
* [https://www.serinus-sec.de/en/itc-monitoring/ ICT monitoring ]
* [https://attag.ch/en/Produkte/ProduktmatrixCloud/ Product matrix cloud alarm server ]
* [https://www.serinus-sec.de/en/facility-management/ Facility Management ]
 


==Version==
==Version==
Product versions used for interop testing:
Product versions used for interop testing:
* Serinus MG Version 1.1
* AMX Version 19.0.11.0
* innovaphone V12 R2 SR17 IPVAC 12.5.3.717
* innovaphone V13 R2 SR13


==Configuration==
==Configuration==


'''SIP configuration with Mediagateway Version 2.0.0.x'''
to be done by serinus
'''SIP configuration with Mediagateway Version 1.0.22.x'''
There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...
In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).
Which way to choose should be the decission of the technician that supports the telephone system.
'''SIP configuration'''
overview of both sip connectors in the Mediagateway (example)
[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_DE_1.0.22.x_.png]]
this example shows the two ways how the mediagateway can be connected as described before.
Here we used the following configuration examples:
Serinus Mediagateway:    192.168.8.25
Innovaphone PBX:          192.168.8.171
TelNbr Mediagateway way1: 91-xxxx
TelNbr Mediagateway way2: 71-xxxx
'''Way1: register as gateway-object'''
[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.png]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.png]]
These images shows the gateway object Serinus_Mediagateway1 No 91
[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.png]]
Create a new gateway object
[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.png]]
To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector
[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN 1.0.22.x .PNG]]
Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details
After adding the connection details you can start a testcall to a telephonenumber through entereing the phonen number and pressing the button "call".
The "send message" button can be used with some pbx systems to send a SIP-textmessage (if supported by the pbx)
[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN 1.0.22.x.PNG]]


[[Image:amx-innovaphone-1.png]]


[[Image:amx-innovaphone-2.png]]


[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN 1.0.22.x.PNG]]
[[Image:amx-innovaphone-3.png]]


The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.
"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silet alert key is pressed.
[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN 1.0.22.x.PNG]]
The pbx-prefixes are not used in this version. These mask is only for documentation purposes.
To be able to make a external call, please add the external prefix to the external phone number within the persons.
'''Way2: Gateway trunk connection'''
[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.png]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.png]]
These images shows the gateway object Serinus_Mediagateway71 No 71
[[Image:Serinus - Serinus GmbH - 3rd Party Product 12 EN.png]]
Create a new gateway object
[[Image:Serinus - Serinus GmbH - 3rd Party Product 13 EN.png]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 14 EN.png]]
In this picture we have two different Mediagateways configured and connected
As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other (you can see this here under "Alias")
On the innovaphone configuration page go to: Gateway - GK - GW1
[[Image:Serinus - Serinus GmbH - 3rd Party Product 15 EN.png]]
Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.
[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]
If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.
To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector
[[Image:Serinus - Serinus GmbH - 3rd Party Product 17 DE 1.0.22.x.png]]
Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details
After adding the connection details you can start a testcall to a telephonenumber through entereing the phonen number and pressing the button "call".
The "send message" button can be used with some pbx systems to send a SIP-textmessage (if supported by the pbx)
[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]
The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.
"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silet alert key is pressed.
The pbx-prefixes are not used in this version. These mask is only for documentation purposes.
To be able to make a external call, please add the external prefix to the external phone number within the persons.
'''SOAP connection'''
The SOAP connection is used for forced release or loudspeaker announcements
Create a new user in the innovaphone pbx
[[Image:Serinus - Serinus GmbH - 3rd Party Product_21_EN.png]]
It should have the rights to control all affected system phones
[[Image:Serinus - Serinus GmbH - 3rd Party Product_20_EN.png]]
Once done, go back to the mediagateway SIP connector and add the credentials
[[Image:Serinus - Serinus GmbH - 3rd Party Product 22 EN 1.0.22.x.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 23 DE 1.0.22.x.png]]
When all settings are correct, the test button will show up a positive confirmation.
If it always fails, please try a password with less than 16 signs.
[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]
Settings for automatic call answer on system phones
[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]
Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)
==Summary==
Test Report Serinus
[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] <br>
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]
'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.


==Contact==
==Contact==
{|
{|
| Serinus GmbH
| ATT AG - AudioText Telecom AG
|-
| Abdullah Toprak / CEO
|-
|-
| Benjamin Lieber
| Unterrietstrasse 2a
|-
|-
| Albrechtstraße 52
| 8152 Glattbrugg
|-
|-
| 58089 Hagen
| Tel: +41 44 908 60 07
|-
|-
| Tel: +49 2331 97642 20
| Mobile: +41 79 751 28 43
|-
|-
| Mobile: +49 176 610 93 462
| Mail: [mailto:info@attag.ch www.attag.ch]
|-
|-
| Mail: [mailto:benjamin.lieber@serinus-sec.de benjamin.lieber@serinus-sec.de]
| Formular: [https://attag.ch/Kontakt/Formular]
|}
|}

Latest revision as of 12:15, 19 July 2022

Der Alarmserver.png

Product Name

ATT AG - SWISS ALARM SOLUTIONS [1] Alarmierung für Leben und Technik

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Testing of this product was updated July, 2022.

Category

Alarm system/server solutions

Vendor

Der Alarmserver.png

ATT-AudioText Telecom AG was founded in Switzerland in 1995 and since then has been developing customized solutions in the areas of:


Alarming (On premis - Cloud) Self-reliant alarming Crises- and emergency management Lone worker Nurse call system Voice Mail Computer Telephny Integration (CTI) Interactive Voice Respone (IVR) swiss made alarm server att ag Strong technology partnerships enable ATT to offer unique support to partners and their end users, starting from consulting right up to support and maintenance of the delivered turnkey solutions.


The Alarm Management Server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media like SMS, telephone call (VOIP), email, SNMP traps, Paging or text messages on cordless handsets (DECT/WLAN) and smartphones by using data push notification services.

ATT AG

Description

AMX-ALARMSERVER-CLOUD.png

Combine the benefits of the server and cloud-based solutions with AMX Hybrid. This version provides you the versatility and low-maintenance operation typical of AMX SaaS combined with the individual capabilities and interface connection of AMX On-premises. Using the local alarm media gateway (Alert Box), you can link not only standard but also manufacturer-specific interfaces and transmit all the notifications directly to your existing communication infrastructure.

Benefits at a glance:

  • Independence from the infrastructure: web-based alert and crisis management platform
  • Failover protection: geo-redundant cluster operation
  • Ease of integration: alarm media gateway with redundant network connection (LTE backup)

Available Languages

  • German
  • English
  • French
  • Italian

Functions

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs, it is important to be prepared. According to a defined set of rules, AMX transmits alarms using all the available communication channels, while informing users about certain events and which responses are expected from them. Through the confirmation function, AMX receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

Key features from AMX - SWISS ALARM SOLUTIONS.:

  • Display text on Deskphones, Dect-Phones, Wi-Fi, Mobile App, PC Display
  • Confirmation via DTMF ( positive, negative)
  • Textmessage via SOAP Interface
  • Loudspeaker broadcast
  • Control call forwarding
  • Call intrusion
  • Call recording
  • LDAP Integration to import User
  • Localisation


Offered Interfaces

  • Digital contact inputs and outputs
  • Serial connections via ESPA 4.4.4
  • IP integration via ESPA-X, KNX, Modbus, BACnet
  • Connection through OPC AE/DA/UA
  • GETS Radio/GEC
  • REST API Interface
  • Email
  • SMS
  • Pager
  • Mobile App
  • PC Display (Popup)

Use Cases

Alerting

Crisis management

Technical Monitoring


Version

Product versions used for interop testing:

  • AMX Version 19.0.11.0
  • innovaphone V13 R2 SR13

Configuration

Amx-innovaphone-1.png

Amx-innovaphone-2.png

Amx-innovaphone-3.png


Contact

ATT AG - AudioText Telecom AG
Abdullah Toprak / CEO
Unterrietstrasse 2a
8152 Glattbrugg
Tel: +41 44 908 60 07
Mobile: +41 79 751 28 43
Mail: www.attag.ch
Formular: [2]
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