Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product: Difference between revisions
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- version of software that was tested, as declared by the vendor, please not if patches have been applied | - version of software that was tested, as declared by the vendor, please not if patches have been applied | ||
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• innovaphone PBX: Version 12r2 | • innovaphone PBX: Version 12r2 sr9 | ||
• CENTERFORCE5 Call Recording Server MiFID II: Version 5.4 | • CENTERFORCE5 Call Recording Server MiFID II: Version 5.4 | ||
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: • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record. | : • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record. | ||
==Configuration== | |||
===innovaphone=== | |||
Select the phones and set Config Template: _recording. | |||
[[Image:general-objects-show.jpg|800px|]] | |||
Example for 113: | |||
[[Image:general-objects-show-User113.jpg|800px|]] | |||
===centerforce5=== | |||
Enter the Registrar Parameter and select Edit -> SIP Proxy Register. | |||
[[Image:cf5-sip-register_1.jpg|cf5-sip-register_1.jpg]] | |||
Process List displays active calls. | |||
[[Image:cf5-sip-register_2.jpg|cf5-sip-register_2.jpg]] | |||
For more details ask onsoft for configuration and user manual. | |||
== Compliance Test == | == Compliance Test == |
Revision as of 17:45, 7 February 2018
Product Name
Certification Status
Category
Category:3rdParty Voice Recording
Functions
• Digital Voice Recording
• MiFID II and GDPR (DSGVO) compliant
• Mobile Recording for cell phone conversations
• Recording of screen interactions during the conversation
• Quality Monitoring, Evaluation & Reporting
• Speech Analytics
• Redundancy (hot swap mode)
• SOAP API for 3rd party client integration
Version
• innovaphone PBX: Version 12r2 sr9
• CENTERFORCE5 Call Recording Server MiFID II: Version 5.4
Description
• CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.
• It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.
• Depending on customer needs, it will be integrated in passive or active mode.
- • The passive mode uses the span port of the network switch receiving and recording the mirrored data.
- • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.
Configuration
innovaphone
Select the phones and set Config Template: _recording.
Example for 113:
centerforce5
Enter the Registrar Parameter and select Edit -> SIP Proxy Register.
Process List displays active calls.
For more details ask onsoft for configuration and user manual.
Compliance Test
Test case | Result | Notes |
---|---|---|
Transparent Recording | Ok | Start recording automatically when conversation is established (connect) and stop when disconnected. |
Manual Recording (On-Demand) | Ok | Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”. |
Incoming / Outgoing call | Ok | Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded. |
Transferred call | Ok | Blind / consulted transfer |
Codec G.711 | Ok | Conversation is recorded with 64kBit/s and clear reproduced. |
Codec G.729 | Ok | Telephone call is recorded with 8kBit/s and clear reproduced. |
Passive mode | Ok | Monitoring the mirror port (SPAN) on network switch and automatic recording. |
Active mode | Ok | Registration at innovaphone PBX for automatic call pick up and recording. |
TAPI | Ok | Monitoring call state and enhance call recordings with additional call information. |
Contact
[contact]