Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product: Difference between revisions
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Revision as of 11:25, 25 August 2020
Product name
colima CTI Office, colima ACD Server
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized April 18th, 2005.
|
FIXME: "According to information received July 2014, Colima has cancelled support for call center applications" |
Category
This category lists previously tested 3rd party products.
Information about those products may be outdated.
Use of those products in combination with innovaphone is on your responsability.
We always recommend to do tests in your own laboratories with current versions before live operation.
Please note that innovaphone itself does not provide any technical support for products and applications described here. This is exclusively provided by the third-party manufacturers themselves, who can be reached via the contact details mentioned in the articles.
Functions
ACD, CTI, VoiceMail, Fax, Integrations-APIs
Version
Version Colima Server 3.20
CAPI Server 5.09
XCAPI 2.1.13.0
Vendor
Description
Colima contact center solutions:
- automated call distribution (ACD)
- computer-telephony-integration (CTI)
- VoiceMail- and Faxserver all in one
- high scalability, easy to use, easy handling and administration over comfortable web frontends
- large scale statistics and realtime reports
- multi-client capable, multi location capable
- full redundancy
- itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.
Competitive Analysis
- Easy to use
- High flexibility
- No script editing required: workflow changes on the fly with no failures
- Optimal cost/performance ratio
- Full smart migration support (works with every PBX)
- Industy neutral
Pricing
Starting at 5.000,- €
Contact
| Matthias Friedrichs | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 (341) 870 594 31 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 (341) 870 594 01 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | mf@colima.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Internet: | http://www.colima.de/ | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||