Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product

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Product name

colima CTI Office, colima ACD Server

Certification Status

Recprod.PNG The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized April 18th, 2005.

Category

Category:RecProd Call Center Applications

Functions

ACD, CTI, VoiceMail, Fax, Integrations-APIs

Vendor

colima communications GmbH

Description

Colima contact center solutions: automated call distribution (ACD), computer-telephony-integration (CTI), VoiceMail- and Faxserver all in one, high scalability, easy to use, easy handling and administration over comfortable web frontends, large scale statistics and realtime reports, multi-client capable, multi location capable, full redundancy, itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.

Competitive Analysis

  • Easy to use
  • High flexibility
  • No script editing required: workflow changes on the fly with no failures
  • Optimal cost/performance ratio
  • Full smart migration support (works with every PBX)
  • Industy neutral


Related Articles

vendor homepage (German)

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