Howto:How to use both headset and handset simultaneously with an IP200, an IP200A or an IP230
In some scenarios such as e.g. call centers, users wish to place calls using the handset but have someone else listen to the same call using a headset. Here is how to do it.
Applies To
This information applies to
- IP200, V5 and V6
- IP200A, V5 and V6
More Information
Problem Details
The IP200 allows users to use either the headset or the handset for a call and this mode can be changed in between calls. However, by default it is not possible to use the headset and the handset simultaneously within the same call.
In some scenarios, this is required as a 3rd person whishes to listen to the call using the handset while the user utilizes the headset for the call.
This feature can be enabled using a specific (otherwise undocumented) configuration.
While the call is active (and the user talks and listens through the headset), the handset is picked up (off-hook) and the space bar is pressed. Now the headset micros is used again, but the call can be listened to with the handset.
Configuration
For an IP200, use
- IP200 - config change CODEC0 /headset-spy 6
For an IP200A, use
- IP200A - config change INCA_DSP /headset-spy 6